How to guides

Changing your address and personal details

Approve an online payment

Make a complaint

Overpay your mortgage

Close an account

Order a paper statement copy

Amend or cancel a standing order

Cancel a Direct Debit

Replace a damaged card

Unfreeze a card

Deposit a cheque

How to change marketing preferences

Set up a standing order in the TSB mobile app

Make a payment to your credit card

Set up a direct debit for your credit card

Show, hide or reorder your accounts

Change your name

Reject an online payment

View and download statements

Find your mortgage overpayment allowance

Switch your mortgage

Manage mortgage Direct Debit

Add or delete a payee

Set up biometrics

Get a PIN reminder

Report card lost or stolen

Make a payment to a new recipient

Make a payment to an existing recipient

Move money between accounts

Open a personal account

Make an international payment

Download/send a Copy Statement

Simple steps to set up the TSB Mobile Banking App

Download the app

Click Log in / Register

Follow the on-screen instructions to set up your digital banking

mobile app

TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no. SC95237.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.

TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. Not all telephone banking services are available 24/7.

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