How to guides

Our most used guides

View and download a statement

Deposit a cheque

Cancel a Direct Debit

Manage your account

Opening and closing accounts

Open a current account
Close an account

Making changes

Change your address and personal details Change your name
Show, hide or reorder your accounts

Card and PIN help

Report a card lost or stolen
Freeze or unfreeze a card
Get a PIN reminder
Replace a damaged card

Statements

View and download statements
Order a paper statement copy

Security and preferences

Set up fingerprint and face login
Change your marketing preferences

Support

Start a chat
Make a complaint

Payments & transfers

Everyday payments

Approve or reject an online payment
Pay a new or existing payee or delete a recipient
Move money between accounts

Direct Debits and standing orders

Manage mortgage Direct Debit
Amend or cancel a standing order
Set up a standing order

Credit card payments

Make a payment to your credit card
Set up a direct debit for your credit card

Mortgages

Manage your mortgage overpayments
Switch your mortgage

Other payments

Deposit a cheque
Make an international payment

TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no. SC95237.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.

TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. Not all telephone banking services are available 24/7.

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