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Our closures and opening hours changes

What's happening?

The way customers choose to bank with us is changing. Over 95% of transactions are now being made using mobile, online and other ways to bank, instead of in our branches. And more customers than ever are using our Video and Telephone Banking service.

We remain committed to face-to-face services through a branch network that covers the whole country, and over 90% of our customers are within a 20 minute drive to their closest branch, or the location of a Money Confidence Expert. To make sure our branch services reflect the current and future needs of our customers, we want to keep open the branches that are used the most. But sometimes this means that we have to close some branches or reduce our opening hours. Across all our branches we've seen:

  • 2.5 million of our customers use mobile, online and telephone banking
  • 300,000 of our customers use a Post Office
  • 78% of our customers use another TSB branch or channel
  • 800,000 of our customers use TSB cash and self-serve machines

Need extra support? We can help

There are many reasons you may need us to work with you differently, either now or in the future. You may need extra support with your wellbeing, a life event, or because you find yourself in a vulnerable situation. We want to support you with these changes and where we can, tailor our support to your individual banking needs.  If you’d like to chat to us about these changes, you can:

  • Chat to us online using our mobile banking app at tsb.co.uk/help 
  • If you’re a personal banking customer call us on 03459 758 758
  • If you’re a business banking customer call us on 0345 835 3858

There’s also more information on how we can support you here.

Our Handy Guide

We’re here to help customers through the changes, and our Handy Guide explains all the ways you can bank with us, including:


What other ways can you bank with TSB?

If you would like the convenience of not travelling to a branch, there are lots of other ways you can bank with us. And you can still have the reassurance of someone to talk to face-to-face when you want to.

Manage your everyday money

Check your balance, make payments, pay in cheques, or chat to us 24/7 quickly, easily and securely online.



Find out more about Mobile Banking at tsb.co.uk/mobile or tsb.co.uk/business/mobile

Find out more about Internet Banking at tsb.co.uk/online or tsb.co.uk/business/online

Chat to us about bigger things 

Our Money Confidence Experts are ready to chat to you about achieving your goals or helping with money challenges using our Video Banking service.


You can book a Video or Telephone Banking appointment 7 days a week, Monday - Friday 8am to 8pm, Saturday 9am to 5pm and Sunday 10am to 2pm. 

Find out more and book an appointment at tsb.co.uk/appointments

Get cash out or pay money in

To get cash you can use any high street bank cash machine, Post Office, Banking Hub, TSB branch, Pod or Paypoint free of charge. You can pay in cash or cheques at any TSB branch or Post Office.

Find a TSB branch, Pod or Banking Hub at tsb.co.uk/branch-locator
Find a Post Office at tsb.co.uk/postoffice or tsb.co.uk/business/postoffice

Find a Paypoint at link.co.uk/cashatthetill

Our Pods and Pop-ups

Our Money Confidence Experts are available to support you at our Pop-ups and Pods.  So if you need a face-to-face chat about your money, they’re available at an accessible location, and can help with most of your banking needs.  You can also book a Video or Telephone appointment with them if you’re unable to travel.

Find out more about our Pods here

Find out more about our Pop-ups here

Cash Access UK logo


Banking Hub services

Banking Hubs have started to open across the UK, so that vital cash and banking services can be provided where they are needed most. A Banking Hub operates in a similar way to a branch and the counter service is run by the Post Office.  TSB customers can withdraw and deposit cash, make bill payments and other transactions.

Find out more about Banking hubs here

Post Office logo


Post Office services

You can use any Post Office to pay-in cash and cheques or check your balance and some Post Office branches offer additional services.  To check the services and opening times of branches visit tsb.co.uk/postoffice.

Access to Banking Standard

Before we reach a decision to close a branch or change the opening hours, as part of our commitment to the Access to Banking Standard, we carry out a full local analysis to understand the impact the change may have on the community, which includes:

  • How customers use the branch now

  • Local banking alternatives such as Post Office branches

  • How customers use of the branch has changed over time

  • Whether we own or lease the branch building

  • The current in-branch services available
  • Other ways our customers choose to bank with us
  • The impact on customers who need additional support
  • The public transport services available in the area

Feedback from the local community is important to us

It’s important to us that we engage with the community about the impact any branch closure or change to opening hours may have. So, as well as getting in touch with customers, we’ll be talking through the changes with members of the local community. If you are a member of the local community and would like to contact us about these changes, you can use this form to log your details and someone will be in touch with you. If you are a personal banking customer you can also call us on 03459 758 758, or if you're a business banking customer call us on 0345 835 3858. We'll publish details of any feedback we've received about the closures in our Community Engagement summary six weeks before the changes take place. You can read our Branch Review and Community Engagement summary by clicking on the table below.

Branch Reviews and Community Engagements

Town

Branch address Date
closing
Community Engagement
Summary
Branch
Review
Amble 75 Queen Street, Amble, NE65 0DA May 2025
(full closure date to be confirmed)
  Branch Closure Review
Aylsham Market Place, Aylsham, NR11 6EH May 2025
(full closure date to be confirmed)
  Branch Closure Review
Banff 12 Castle Street, Banff, AB45 1DL May 2025
(full closure date to be confirmed)
  Branch Closure Review
Bedlington 42/44 Front Street West, Bedlington, NE22 5UB May 2025
(full closure date to be confirmed)
  Branch Closure Review
Bude 1 Belle Vue, Bude, EX23 8JJ May 2025
(full closure date to be confirmed)
  Branch Closure Review
Crook 9 North Terrace, Crook, DL15 9ES May 2025
(full closure date to be confirmed)
  Branch Closure Review
Flint 8A Trelawny Square, Flint, CH6 5NN May 2025
(full closure date to be confirmed)
  Branch Closure Review
Tenbury Wells 71 Teme Street, Tenbury Wells, WR15 8AQ May 2025
(full closure date to be confirmed)
  Branch Closure Review
Whitchurch 2 Watergate Street, Whitchurch, SY13 1DR May 2025
(full closure date to be confirmed)
  Branch Closure Review

Town

Branch address Date
closing
Community Engagement
Summary
Branch
Review
Alloa 30 Drysdale Street, Alloa, FK10 1JL 19 September 2024   Branch Closure Review
Bedworth 24 King Street, Bedworth, CV12 8HT 3 September 2024   Branch Closure Review
Birmingham, Pype Hayes 979 Tyburn Road, Birmingham, B24 0TJ 26 September 2024   Branch Closure Review
Bridlington 1 Manor Street, Bridlington, YO15 2RS 12 September 2024   Branch Closure Review
Buxton 24 Spring Gardens, Buxton, SK17 6DE 10 September 2024   Branch Closure Review
Carmarthen, Blue Street 5 Blue Street, Carmarthen, SA31 3LQ 17 September 2024   Branch Closure Review
Cwmbran, General Rees Square 7 General Rees Square, Cwmbran, NP44 1AH 18 September 2024   Branch Closure Review
Dovercourt 230 High Street, Dovercourt, CO12 3AY 5 September 2024   Branch Closure Review
Edinburgh, Leith 59 Leith Walk, Edinburgh, EH6 8LT 17 September 2024   Branch Closure Review
Felixstowe 33 Hamilton Road, Felixstowe, IP11 7BA 10 September 2024   Branch Closure Review
Frome 25 Cheap Street, Frome, BA11 1BW 19 September 2024   Branch Closure Review
Glasgow, Cardonald 2176 Paisley Road West, Glasgow, G52 3SJ 25 September 2024   Branch Closure Review
Glasgow, Castlemilk 391 Carmunnock Road, Castlemilk, Glasgow, G45 9RF 24 September 2024   Branch Closure Review
Haddington 38 Court Street, Haddington, EH41 3NP 5 September 2024   Branch Closure Review
Hounslow 122 High Street, Hounslow, TW3 1NA 4 September 2024   Branch Closure Review
Lerwick Victoria Buildings, Esplanade, Lerwick, ZE1 0LL 10 September 2024   Branch Closure Review
Leven 40 High Street, Leven, KY8 4NA 18 September 2024   Branch Closure Review
London, Bethnal Green 404 Bethnal Green Road, Bethnal Green, London, E2 0AH 11 September 2024   Branch Closure Review
London, Clapham 12-13 South Side, Clapham, London, SW4 7AD 12 September 2024   Branch Closure Review
Longton 41 Market Street, Longton, ST3 1BN 11 September 2024   Branch Closure Review
Manchester, Middleton 10 Wood Street, Middleton, Manchester, M24 5TF 12 September 2024   Branch Closure Review
Newcastle Upon Tyne, Milvain 104 West Road, Newcastle upon Tyne, NE4 9QA 18 September 2024   Branch Closure Review
Peterhead 14 Queen Street, Peterhead, AB42 1TS 25 September 2024   Branch Closure Review
Sheerness 104-106 High Street, Sheerness, ME12 1UB 24 September 2024   Branch Closure Review
Stornoway 18 Francis Street, Stornoway, HS1 2NB 3 September 2024   Branch Closure Review
Torquay, St Marychurch 221 St Marychurch Road, Torquay, TQ1 4NB 25 September 2024   Branch Closure Review
Whitehaven 59 Lowther Street, Whitehaven, CA28 7DT 4 September 2024   Branch Closure Review

Town

Branch address Date
closing
Community Engagement
Summary
Branch
Review
Aberfeldy Bank Street, Aberfeldy, PH15 2BB 16 May 2023 Community Engagement Branch Closure Review
Banbury 61 High Street, Banbury, OX16 5JR 31 May 2023 Community Engagement Branch Closure Review
Bradford 4 Tyrrel Street, Bradford BD1 1RJ 2 February 2024   Branch Closure Review
Evesham 1 Bridge Street, Evesham, WR11 4SQ 4 May 2023 Community Engagement Branch Closure Review
Keynsham 13-15 High Street, Keynsham, BS31 1DP 2 May 2023 Community Engagement Branch Closure Review
Kirkwall 1 Broad Street, Kirkwall, KW15 1HE 24 May 2023
Pop-up is available here.
Community Engagement Branch Closure Review
Luton 9 Manchester Street, Luton, LU1 2QB 30 June 2023
Pod is available here.
Community Engagement Branch Closure Review
Newark 37 Castlegate, Newark, NG24 1BD 9 May 2023 Community Engagement Branch Closure Review
Pemberton 675 Ormskirk Road, Pemberton, Wigan, WN5 8AH 11 May 2023
Pod is available here.
Community Engagement Branch Closure Review
Pollok 1 Braidcraft Place, Glasgow, G53 5EU 17 May 2023 Community Engagement Branch Closure Review

Changes to our opening hours

Town

Branch address Date
changing
Branch
Review
Alton 40 High Street, Alton, GU34 1BQ 30 August 2024 Branch Review
Ashton-In-Makerfield 66 Gerard Street, Ashton-in-Makerfield, WN4 9AE 30 August 2024 Branch Review
Ayr 148-154 High Street, Ayr, KA7 1PR 30 August 2024 Branch Review
Bamber Bridge 187 Station Road, Bamber Bridge, PR5 6LA 30 August 2024 Branch Review
Barrington Street Barrington Street, South Shields, NE33 1AN 30 August 2024 Branch Review
Beverley 14 Market Place, Beverley, HU17 8BD 30 August 2024 Branch Review
Billingham 18 Town Square, Billingham, TS23 2LQ 30 August 2024 Branch Review
Birmingham, Sheldon 2136 Coventry Road, Birmingham, B26 3JW 30 August 2024 Branch Review
Blackpool 25-27 Birley Street, Blackpool, FY1 1EG 30 August 2024 Branch Review
Bluewater Park Unit L046 Bluewater Retail Park, DA9 9SJ 30 August 2024 Branch Review
Bolsover Cotton Street, Bolsover, S44 6HA 30 August 2024 Branch Review
Bolton, Deansgate 55-59 Deansgate, Bolton, BL1 1HQ 30 August 2024 Branch Review
Brighton, Western Road 45/46 Western Road, Brighton, BN1 2EB 30 August 2024 Branch Review
Bristol, Merchant Street 36-38 Merchant Street, Bristol, BS1 3EP 30 August 2024 Branch Review
Chatham 208-210 High Street, Chatham, ME4 4AP 30 August 2024 Branch Review
Chelmsford, 88/89 High Street 88/89 High Street, Chelmsford, CM1 1DX 30 August 2024 Branch Review
Chichester 66 East Street, Chichester, PO19 1HL 30 August 2024 Branch Review
Chorley Market Street, Chorley, PR7 2SE 30 August 2024 Branch Review
Crawley Unit 9, The Pavilion, Crawley, RH10 1DE 30 August 2024 Branch Review
Croydon 106 North End, Croydon, CR0 1UD 30 August 2024 Branch Review
Cumbernauld 1 Spey Walk, Cumbernauld, G67 1DJ 30 August 2024 Branch Review
Derby, East Street 33 East Street, Derby, DE1 2AL 30 August 2024 Branch Review
Dumfries 6 Queensberry Square, Dumfries, DG1 1BL 30 August 2024 Branch Review
Dundee, Broughty Ferry 158 Brook Street, Broughty Ferry, Dundee, DD5 1DT 30 August 2024 Branch Review
Elgin 12 Commerce Street, Elgin, IV30 1BS 30 August 2024 Branch Review
Fraserburgh 70 Broad Street, Fraserburgh, AB43 9AS 30 August 2024 Branch Review
Gainsborough 6 Market Street, Gainsborough, DN21 2BL 30 August 2024 Branch Review
Galashiels 103 Channel Street, Galashiels, TD1 1BL 30 August 2024 Branch Review
Glasgow, Byres Road 196 Byres Road, Glasgow, G12 8SN 30 August 2024 Branch Review
Goole 85 Boothferry Road, Goole, DN14 6EY 30 August 2024 Branch Review
Hamilton 20 Quarry Place Shopping Arcade, Hamilton, ML3 7BB 30 August 2024 Branch Review
Hanley Crown Bank, Hanley, ST1 1JY 30 August 2024 Branch Review
Harold Hill 102 Hilldene Avenue, Harold Hill, Essex, RM3 8DU 30 August 2024 Branch Review
Harrow, St Ann's Road 53 St Ann's Road, Harrow, HA1 1JU 30 August 2024 Branch Review
High Wycombe 1 Church Street, High Wycombe, HP11 2DE 30 August 2024 Branch Review
Huddersfield, Cloth Hall Street Kings Head Buildings, Cloth Hall Street, Huddersfield, HD1 2EA 30 August 2024 Branch Review
Inverurie 32 West High Street, Inverurie, AB51 3QR 30 August 2024 Branch Review
Ipswich, Buttermarket 16 Buttermarket, Ipswich, IP1 1BG 30 August 2024 Branch Review
Irvine 144 High Street, Irvine, KA12 8AH 30 August 2024 Branch Review
Kilmarnock 107-111 King Street, Kilmarnock, KA1 1QD 30 August 2024 Branch Review
Kings Lynn 1 Tuesday Market Place, Kings Lynn, PE30 1JU 30 August 2024 Branch Review
Kingston-Upon-Thames 82A Eden Street, Kingston-Upon-Thames, KT1 1DJ 30 August 2024 Branch Review
Leeds, Headrow 119 The Headrow, Leeds, LS1 5HF 30 August 2024 Branch Review
Leicester, The Roundway 284A Humberstone Lane, Leicester, LE4 9JN 30 August 2024 Branch Review
Lincoln, High Street 203 High Street, Lincoln, LN5 7AU 30 August 2024 Branch Review
Liverpool, Lord Street 81-83 Lord Street, Liverpool, L2 6PG 30 August 2024 Branch Review
Liverpool, Maghull 2/3 Central Square, Maghull, Liverpool, L31 0AG 30 August 2024 Branch Review
Liverpool, Old Swan 632 Prescot Road, Old Swan, Liverpool, L13 5XF 30 August 2024 Branch Review
London, Archway 19 Highgate Hill, Archway, London, N19 5LS 30 August 2024 Branch Review
London, Crouch End 34 The Broadway, Crouch End, London, N8 9SH 30 August 2024 Branch Review
London, Leytonstone 797-799 High Road, Leytonstone, London, E11 4QS 30 August 2024 Branch Review
London, Stamford Hill 174 Clapton Common, London, E5 9AQ 30 August 2024 Branch Review
Manchester, Eccles 60/62 Church Street, Eccles, Manchester, M30 0DA 30 August 2024 Branch Review
Manchester, Longsight 574 Stockport Road, Longsight, Manchester, M13 0RQ 30 August 2024 Branch Review
Manchester, Market Street 13A, 21 Market Street, Manchester, M1 1WR 30 August 2024 Branch Review
Manchester, Wythenshawe Haletop Civic Centre, Wythenshawe, Manchester, M22 5RB 30 August 2024 Branch Review
Milton Keynes 549 Midsummer Boulevard, Milton Keynes, MK9 3BD 30 August 2024 Branch Review
Morpeth 3-5 Newgate Street, Morpeth, NE61 1AN 30 August 2024 Branch Review
Motherwell 61 Merry Street, Motherwell, ML1 1JS 30 August 2024 Branch Review
Nantwich 1/3 Churchyardside, Nantwich, CW5 5AG 30 August 2024 Branch Review
Newport, Isle of Wight 119 High Street, Newport, PO30 1TP 30 August 2024 Branch Review
Northampton, Weston Favell Weston Favell Centre, Northampton, NN3 8JZ 30 August 2024 Branch Review
Northgate, Wakefield 2/4 Northgate, Wakefield, WF1 1HD 30 August 2024 Branch Review
Nottingham, Eastwood 80/82 Nottingham Road, Eastwood, Nottingham, NG16 3NQ 30 August 2024 Branch Review
Pitsea The Broadway, Pitsea, Basildon, SS13 3AR 30 August 2024 Branch Review
Preston, Fishergate 96 Fishergate, Preston, PR1 2NJ 30 August 2024 Branch Review
Rawtenstall 55 Bank Street, Rawtenstall, BB4 7QN 30 August 2024 Branch Review
Reading 200 Broad Street, Reading, RG1 7QJ 30 August 2024 Branch Review
Rutherglen 160 Main Street, Rutherglen, G73 2HT 30 August 2024 Branch Review
Sheffield, Darnall 165 Main Road, Sheffield, S9 5HP 30 August 2024 Branch Review
Slough 160 High Street, Slough, SL1 1JP 30 August 2024 Branch Review
Stevenage 35/37 Market Place, Stevenage, SG1 1DH 30 August 2024 Branch Review
Stirling 52 Murray Place, Stirling, FK8 2BX 30 August 2024 Branch Review
Stonehaven 8 Evan Street, Stonehaven, AB39 2EQ 30 August 2024 Branch Review
Sunderland, Athenaeum Street 4 Athenaeum Street, Sunderland, SR1 1QZ 30 August 2024 Branch Review
Swindon, The Parade 31 The Parade, Swindon, SN1 1BB 30 August 2024 Branch Review
Truro  95 Pydar Street, Truro, TR1 2BD 30 August 2024 Branch Review
Wantage, Market Place 44 Market Place, Wantage, OX12 8AR 30 August 2024 Branch Review
Warrington, Buttermarket Street 7 Buttermarket Street, Warrington, WA1 2LY 30 August 2024 Branch Review
Watford 40 High Street, Watford, WD17 2BS 30 August 2024 Branch Review
York 25 Parliament Street, York, YO1 8RS 30 August 2024 Branch Review

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