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Our Money Confidence Experts are available 7 days a week. Book a video appointment today.

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Register with our app in minutes and manage your money wherever you need to.

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Money worries If you’re struggling with the cost of living, you’re not alone. We’re here to help you get the support you need.
Visit our money worries page.

The Mortgage Charter has been set up by the UK’s largest lenders, the FCA, and the UK government to give mortgage customers more help and support with their mortgage repayments. Find out more.

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The only bank in Britain to offer a fraud refund guarantee

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Guaranteed protection from fraud on your TSB account up to £1 million - T&Cs apply

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We offer more fraud protection than any other UK bank

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The first bank in the UK to offer this level of cover to customers

"A customer gave £2,972 to a fraudster who impersonated a court official demanding that an unpaid bill be paid. The customer was threatened with bailiffs, only realising later that it was a scam. TSB refunded them in full."

Fraud Refund Testimonal
Claire, TSB fraud analyst
  Gloucester

Building your money confidence

Our experts answer your big questions to help you become more confident with your money every day. 

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Make the most of your money on your summer holidays

Top travel tips to make your cash go further if you’re jetting off in search of sun

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How to build your savings

TSB’s Head of Current Accounts, Marta Edwards, shares her tips on how to build your savings.

Join the 5 million customers who already trust us

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TSB Livingston Branch(in the…

Went into TSB Livingston Branch(in the centre). Needed financial help regarding holiday etc The gentleman that helped me was brilliant good rapport,listened,didn’t try to sell me something I did need. Didn’t catch his name but he was fantastic. Well recommended to anyone with TSB or starting an account. Was in about 2pm ish then my wife joined me.

Grant (Scotland)

11th October

Trustpilot 5star

Very efficient and great service

Service was good and the officer was very good and helpful and most important she was good and very knowledgeable

Sam Elegba

11th October

Trustpilot 5star

Informative easy banking.

Very impressed with the service and options to grow my money via savings on my current account, and good interest rates on ISA account. I was shown how to use the latest TSB app so I can keep up to date on my savings and current account.

Mr Bradbury

11th October

Trustpilot 5star

Good customer service as well as fast…

Good customer service as well as fast service. I applied for a loan and within few hours my application was granted. Then received my money the next day. Thanks and keep on with the good job.

Chukwudi

10th October

Trustpilot 5star

TSB App works really well.

TSB App works really well.

Mike

30th September

Trustpilot 5star

What a great visit!

I went into my local TSB in Plymouth City Centre to withdraw some money yesterday. As I waited to use the ATM, I noticed a member of staff patiently help a customer learn to use the ATM and I was struck by how rare this is now. You cannot replace the human touch, especially for customers who are not computer literate or find it hard to see. So hats off to Sharon and the other members of staff for their professionalism and helpfulness. It was a pleasure to visit the bank.

Sally Matthews

28th September

Trustpilot 5star

Online and banking via app.

I bank with two other banks besides TSB, and TSB are by far the easiest to deal with via banking app or online. In this digital age we need apps that are easy to use, especially now that so many high street banks have closed in recent years.

Mr S Thorn

28th September

Trustpilot 5star

Very professional

Popped in to just make an appointment to discuss savings options and was met by a lovely helpful member of staff who advised l could wait and speak to an advisor which l did. I waited for a short period time and was given an advisor who was very pleasant and helped me very efficiently with my options. After discussing this l decided on what was best for me. This was done proficiently and was very happy with the outcome.

Mrs Doig

27th September

Trustpilot 5star

A pleasant polite member of staff dealt…

A pleasant polite member of staff dealt quickly and efficiently with my request, answering any questions I had to put my mind at rest. A credit to TSB.

Mrs Rosemary Witt

27th September

Trustpilot 5star

Online applications

So easy to use the online processes and very quick. Hassle free

peter jackson

26th September

Trustpilot 5star

Banking App is great.

Banking App is great. Paperless. Customer Service always excellent.

Phil Buck

26th September

Trustpilot 5star

Welcoming atmosphere

Welcoming atmosphere. Barry, the manager, working in the banking hall and dealing with customers. Excellent service, unstuffy, courteous and efficient. Wonderful prompt service, other banks should take note!

Mr Ian Leitch and Mrs Mary Byr

25th September

Trustpilot 5star

New account

Easy to apply and quick response.

Lesley

25th September

Trustpilot 5star

Excellent Customer Service

Harrieot who dealt with me was excellent, understood the nature of business, took time to get to know me as a person and was very helpful and knowledgeable.

Consumer

25th September

Trustpilot 5star

Overdraft simplicity.

Such a simple ,straightforward process and best of all an instant decision,which is really helpful to deal with any unforseen,short term changes to your finances.

Alwyn Hall

25th September

Trustpilot 5star

Bank manager was really helpful and…

Bank manager was really helpful and friendly when dealing with my request also very patient and understanding of my needs😁

Mrs. Margaret Kinnear

25th September

Trustpilot 5star

Very personable and helpful

Very personable, helpful staff. Quick and efficient

Rachael Thompson Pyne

25th September

Trustpilot 5star

The employee behind reception was very…

The employee behind reception was very helpful and guided me through what I needed to do.

David Cole

25th September

Trustpilot 5star

TSB Bank

Excellent service from booking the appointment, through to discussing our finances with the member of staff who processed our application successfully and enabled us to receive the product we were looking for. Definitely recommend the staff at this branch and the bank itself.

John McGeorge-Oanta

25th September

Trustpilot 5star

Totally understanding my requirements

Totally understanding my requirements, process very painless and easy than I thought

Robert Macleod

25th September

Trustpilot 5star
Trustpilot rating 4.2 / 5 based on
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21,117 reviews.
showing our favourite reviews.
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Independent service quality survey results

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Find out more

PCA Overall Service Quality


Authorised push payment (APP) fraud rankings in 2022

Authorised push payment (APP) fraud happens when someone is tricked into transferring money to a fraudster’s bank account. These charts use data given to the Payment Systems Regulator (PSR) by major banking groups in the UK, in 2022.

You can read the full report by visiting www.psr.org.uk/app-fraud-data

Share of APP fraud refunded
 

This data was provided by major UK banks in response to a request from the PSR and shows the proportion of total APP fraud losses that were reimbursed, out of 14 firms. Higher figure is better.

Share of APP fraud refunded

APP fraud sent per £million transactions

This data was provided by major UK banks in response to a request from the PSR and shows the amount of APP fraud sent per million pounds of transactions, out of 14 firms. Lower figure is better.

APP fraud sent per £mil transactions

APP fraud received per £million transactions: smaller UK banks and payment firms

This data shows the amount of APP fraud received per million pounds of transactions, out of 20 firms. Lower figure is better.

APP fraud received per £million transactions: smaller UK banks  and payment firms

APP fraud received per £million transactions: major UK banks and building societies

This data shows the amount of APP fraud received per million pounds of transactions, out of 20 firms. Lower figure is better.

APP fraud received per £million transactions: major UK banks and building societies

 
 
Financial Services Compensation Scheme

Financial Services Compensation Scheme

We're covered by the Financial Services Compensation Scheme (FSCS). This means that any money you hold in a TSB account is protected up to a limit of £85,000 - so you won't lose out.

Is someone asking you to move your money?

Is someone asking you to move your money?

Never transfer money to, or share passwords with, someone you don’t trust. This includes people online you’ve never met, too-good-to-be-true investments, and companies asking you to transfer funds directly to them.

Important information

Fraud refund guarantee | Return Uparrow icon

Valid from 14/04/2019. No refund if customers are involved in committing the fraud or repeatedly ignore account safety advice. Guarantee limited to £1 million per claim for authorised transactions. Purchase disputes are not covered by the guarantee. Other conditions apply.

Student bank account | Return Uparrow icon

17 or over (18+ including overdraft), UK resident for at least three years and be studying for a full-time course that lasts for a minimum of two years or be on a one-year access course leading onto a full time degree.

TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.

TSB is an introducer to Sky, AA, Hussle, and AnyVan, who provide these offers and services to you.
We can’t give you advice about these services, it is up to you to decide if these providers and offers are right for you.
TSB will earn commission on some of the offers above if you choose to sign up.
 
4% paid into your Booking.com Wallet as travel credits which can be used towards other accommodation, flights, car or ride reservations through Booking.com. No cash alternative. Offer only for TSB customers booking through links on TSB Marketplace. Reward credited to your Booking.com Wallet at least 64 calendar days after the end of your stay. 18+ and UK resident only. T&C apply.