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Introducing My TSB Rewards

Get top offers from brands like Vue, Interflora and lastminute.com plus essentials at Halfords, Whirlpool and more.

 
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Protect your home and contents

We've made our new home insurance simpler. Essential or Enhanced. Just choose the one that's right for you.

T&Cs apply

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Personal Loans Card Personal Loans Card Mobile

Stay on top of your money


Register with our app in minutes and manage your money wherever you need to.

 

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Money worries If you’re struggling with the cost of living, you’re not alone. We’re here to help you get the support you need.
Visit our money worries page.

The Mortgage Charter has been set up by the UK’s largest lenders, the FCA, and the UK government to give mortgage customers more help and support with their mortgage repayments. Find out more.

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The only bank in Britain to offer a fraud refund guarantee

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Guaranteed protection from fraud on your TSB account up to £1 million - T&Cs apply

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We offer more fraud protection than any other UK bank

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The first bank in the UK to offer this level of cover to customers

"A customer gave £2,972 to a fraudster who impersonated a court official demanding that an unpaid bill be paid. The customer was threatened with bailiffs, only realising later that it was a scam. TSB refunded them in full."

Fraud Refund Testimonal
Claire, TSB fraud analyst
  Gloucester

Building your money confidence

Our experts answer your big questions to help you become more confident with your money every day. 

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Back to school budget basics

Top tips to help you budget for everything from pencils and plimsolls to lunchboxes and laptops.

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Make the most of your money on your summer holidays

Top travel tips to make your cash go further if you’re jetting off in search of sun

Join the 5 million customers who already trust us

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Good experience ⁰

The lady that I delt with was very pleasant and helpful. She knew what she was talking about and explained everything in detail that I could understand

Christine Barnsdall

5th December

Trustpilot 5star

TSB is always there for me when I need…

TSB is always there for me when I need them. Excellent service 👏.

Som On

5th December

Trustpilot 5star

Excellent Customer Service

Today, I went into TSB Stevenage branch and saw Raksha Sodha to help me with resetting login details on mobile app. She was very professional, patient and helped me treating me with utmost respect and did not make me feel stupid. She is a credit to your organisation and has given me a lot of confidence with login in. Excellent customer service provided

Janet Dilley

5th December

Trustpilot 5star

Used the TSB app to open a savings…

I used the TSB app to open a savings account. Nice to know local branch would have helped if I needed it.

Graeme R

5th December

Trustpilot 5star

Good service from TSB

Have always had excellent service when I have telephoned. Staff are exceedingly helpful and understanding. I also use on line banking and find the method really easy for me at my age|

Christophine

4th December

Trustpilot 5star

A very helpful and friendly service with good advice.

A very helpful and friendly service I received; everything was clearly explained and confirmation that all was understood. My appointment was with Otilija Kuliestyte at Chichester and all I can say is that she provided excellent advice and assistance: 10/10.

Christopher Pluck

3rd December

Trustpilot 5star

Went to discuss options for savings

Went to discuss options for savings. From the start Kev was friendly and knowledgeable. He did a great job of explaining the different accounts without getting too technical. He didn't push us into opening any of the accounts, but talked thru each one to help us decide which was best for us. We left Grimsby branch satisfied, Thankyou Kev.

Sarah Deeley

2nd December

Trustpilot 5star

Used my online banking to apply for a…

Used my online banking to apply for a personal loan. Filled out my details, loan was approved within minutes and in my account within an hour. Quick and easy process.

Gwenan Rimmer

2nd December

Trustpilot 5star

Always there when needed

The bank is always there if you need help or advice. I have been banking with them together with my wife for 35 years and will stay with them as long as they dont change. They have helped me a few times when I needed there advice and always willing.

keith ward

1st December

Trustpilot 5star

Quick and easy to start new savings…

Quick and easy to start new savings account and set up direct debit online

Sue Wheeler

30th November

Trustpilot 5star

I’ve been a loyal customer for over…

I’ve been a loyal customer for over 50yrs and the banks had its ups and downs as most have. I converted to using the App a few years back and it’s been fantastic (even for an old guy like me!) I find it easy to monitor accounts, pay bills and move money at the touch of a button, even managing to open new savings account as the interest rates picked up. I’m happy!

Consumer

28th November

Trustpilot 5star

Easy to open an account online

Easy to open an account online. Everything came in the post and simple to set up the app. Probably the easiest I’ve had so far.

Mrs Reeder

20th November

Trustpilot 5star

On line shopping.

Easy of use for authorisation, feels safe and secure with the mobile app.

customer

19th November

Trustpilot 5star

Simple set up

Easy to set up online Emails clearly stating account details and terms and conditions East to navigate app

Leanne Asbury

19th November

Trustpilot 5star

How easy was it to use the TSB APP

It was the clear and easy to use the app to do what I needed to

David Hensman

18th November

Trustpilot 5star

Quick and easy,excellent …

Very easy to apply and quick response to being accepted and easy to set up app and internet banking and saving pots etc highly recommend

Mark Waite

15th November

Trustpilot 5star

Effective fraud prevention

Fantastic customer service at the fraud prevention department (I think it was). A really sensible and effective security protocol kicked in when I tried to transfer a large amount of money on the app. They followed this up with clear messages, friendly and helpful communication on the phone (even if the man had a slightly thick accent) and had the account unlocked and the payment approved within an hour of the initial payment request. Nice one, TSB! A breath of fresh air in a week of dealing with difficult customer service departments.

Joel

9th November

Trustpilot 5star

TSB App

The app is quick and easy to use with results straight away. All the required information is always at hand without going through hoops to find it

Gary Train

22nd October

Trustpilot 5star

TSB Livingston Branch(in the…

Went into TSB Livingston Branch(in the centre). Needed financial help regarding holiday etc The gentleman that helped me was brilliant good rapport,listened,didn’t try to sell me something I did need. Didn’t catch his name but he was fantastic. Well recommended to anyone with TSB or starting an account. Was in about 2pm ish then my wife joined me.

Grant (Scotland)

11th October

Trustpilot 5star

Very efficient and great service

Service was good and the officer was very good and helpful and most important she was good and very knowledgeable

Sam Elegba

11th October

Trustpilot 5star
Trustpilot rating 4.3 / 5 based on
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22,291 reviews.
showing our favourite reviews.
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Independent service quality survey results

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Find out more

PCA Overall Service Quality


Authorised push payment (APP) fraud rankings in 2022

Authorised push payment (APP) fraud happens when someone is tricked into transferring money to a fraudster’s bank account. These charts use data given to the Payment Systems Regulator (PSR) by major banking groups in the UK, in 2022.

You can read the full report by visiting www.psr.org.uk/app-fraud-data

Share of APP fraud refunded
 

This data was provided by major UK banks in response to a request from the PSR and shows the proportion of total APP fraud losses that were reimbursed, out of 14 firms. Higher figure is better.

Share of APP fraud refunded

APP fraud sent per £million transactions

This data was provided by major UK banks in response to a request from the PSR and shows the amount of APP fraud sent per million pounds of transactions, out of 14 firms. Lower figure is better.

APP fraud sent per £mil transactions

APP fraud received per £million transactions: smaller UK banks and payment firms

This data shows the amount of APP fraud received per million pounds of transactions, out of 20 firms. Lower figure is better.

APP fraud received per £million transactions: smaller UK banks  and payment firms

APP fraud received per £million transactions: major UK banks and building societies

This data shows the amount of APP fraud received per million pounds of transactions, out of 20 firms. Lower figure is better.

APP fraud received per £million transactions: major UK banks and building societies

 
 
Financial Services Compensation Scheme

Financial Services Compensation Scheme

We're covered by the Financial Services Compensation Scheme (FSCS). This means that any money you hold in a TSB account is protected up to a limit of £85,000 - so you won't lose out.

Is someone asking you to move your money?

Is someone asking you to move your money?

Never transfer money to, or share passwords with, someone you don’t trust. This includes people online you’ve never met, too-good-to-be-true investments, and companies asking you to transfer funds directly to them.

Important information

Fraud refund guarantee | Return Uparrow icon

Valid from 14/04/2019. No refund if customers are involved in committing the fraud or repeatedly ignore account safety advice. Guarantee limited to £1 million per claim for authorised transactions. Purchase disputes are not covered by the guarantee. Other conditions apply.

Home Insurance | Return Uparrow icon

18+ and UK resident only. Terms, conditions and policy exclusions apply. TSB Essential and Enhanced home insurance is brought to you by TSB Bank plc and underwritten by Aviva Insurance Limited. Aviva Insurance Limited Registered in Scotland, No. 2116. Pitheavlis, Perth, PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.