Reject an online payment

Here’s how to reject an online payment in the app.

Step 1

Tap ‘Payments to approve’

Step 2

Tap ‘Reject payment’

Step 3

Choose why you want to reject the payment

Try it for yourself

Get the app

If you need help with anything else, search for it on Help & Support.

Scan the QR code to download the TSB Mobile Banking app

Try it for yourself

Get the app

If you need help with anything else, search for it on Help & Support.

TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no. SC95237.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.

TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. Not all telephone banking services are available 24/7.

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