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How are you keeping your money safe?

Here's everything we're doing to protect your money and personal information.

What we do to keep your money safe.

We want you to feel confident

We want you to feel confident your money is safe. So for extra peace of mind, you're protected by the TSB Fraud Refund Guarantee.

Terms and conditions apply

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TSB Fraud Refund Guarantee

Shop online safely.

When you shop online we may need to confirm it’s really you making the payment.

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How we keep your money safe.

See what features we’ve put in place to protect you.

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Get trained up


Get trained up at the Take Five Scam Academy.

Take 5 to stop fraud

Are they who they say they are?

Fraudsters will often pretend to be someone you know to ask for money on social media or WhatsApp. Ask questions only that person would know to check.

Don’t forget to check your post

When you set up Google or Apple Pay, we’ll send you a letter to confirm it. If you get a letter about this but didn’t set it up, then it could be an early warning sign for fraud.

Watch out for dodgy emails

Scammers can use fake emails to look like your bank, for example, ‘’. It can be hard to spot, but a genuine TSB email will always come from

How scam-savvy are you?

Do these 3 things now to keep your money safe.

Follow these steps to keep your money safe

Use the TSB Mobile Banking app.

If you’re feeling under pressure to send money, stop and think.

Keep your card, PIN and login details safe always.

How we deal with fraud

What happens after I’ve reported fraud?

  • We'll look for what happened and how it happened and keep you updated. We may need to ask you a few questions to help with this.
  • If the police are involved, we'll work closely with their investigation.
  • Once resolved, we'll follow up with some advice to help you avoid it happening again.

Will I get my money back?

  • Yes, if your claim is covered by our fraud refund guarantee.
  • Our current and savings account customers are covered by our fraud refund guarantee.
  • If you’re not happy with how we’ve dealt with your case, you have the right to make a complaint.
  • If you’re still not happy, you can complain to the Financial Ombudsman.