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What is a cookie?

A cookie is a small data file which is downloaded to your computer or mobile device when you visit a website. When you return to a previously visited website - or visit a website that uses the same cookies – that website will recognise these cookies and therefore your device.

Cookies perform essential functions, like letting you navigate between pages efficiently, remembering your site preferences and generally improving your browsing experience.

Know your cookies

We use different types of cookie, which we categorise as "essential cookies", “performance cookies", and "tailored content cookies". Each cookie category performs in a different way, and you can find out more about them below.

These cookies are necessary as they enable you to move around our website, use its features (such as accessing internet banking) and keep it secure. These cookies don’t gather information about you that could be used for marketing or remembering where you’ve been elsewhere on the internet.

They allow us to identify you as a customer so you can log in and use your accounts. We also set session based cookies that help protect you from fraud.

You are not able to turn these cookies off.

Name of cookie Vendor Duration Purpose
dtLatC
dtCookie
dtSa
dtPC
rxvt
rxVisitor
Dynatrace Session These cookies are used by Dynatrace to improve user security.
LPVID
LPVisitorID
LivePersonID
Live Person Expires when cookies are deleted by user These cookies are used by Live Person, and help to improve our last messaging service by assigning your device an ID, determining whether you have accessed the service before, and retrieving any conversation history you may have in Live Person. 
Storage_expiration-SiteId
lpStrMap
UIConf
lpMessaging-
-lpuw
Live Person 1 day These cookies are used by Live Person, and help to improve our last messaging service by assigning you an ID, determining whether you have accessed the service before, and retrieving any conversation history you may have in Live Person.
LPSID-SiteID
LPSessionID
lpLastVisit-
lpTabId
lpPmCalleeDfs
LPCID-SiteId
LPCKEY-SiteId
idpLastSiteId
idpLastDomain
session_id
WSHumanClickServer
WSHumanClickWebSession
WSHumanClickSiteNumber
agentSessionKey
Live Person Expires at end of session These cookies are used by Live Person, and help to improve our last messaging service by assigning you an ID, determining whether you have accessed the service before, and retrieving any conversation history you may have in Live Person.
s.browser
lpTestCookie{timestamp}
Live Person Session These cookies are used by Live Person to identify your browser and determine whether it supports cookies.
utag_main_vapi_domain
utag_main__sn
Tealium 1 Year These cookies are used by Tealium, which manages the tags on our website. Tagging allows us to track your movements around our site so that we can understand how customers are interacting with the website and identify areas where  we can improve navigation. These cookies contains a unique identifier, and other anonymous information.
utag_main__pn
utag_main__se
utag_main_ses_id
utag_main__st
utag_main__ss
utag_main__prevpage
 
Tealium 30 mins These cookies are used by Tealium, which manages the tags on our website. Tagging allows us to track your movements around our site so that we can understand how customers are interacting with the website and identify areas where  we can improve navigation. These cookies contains a unique identifier, and other anonymous information.
CONSENTMGR Tealium 12 months This cookie is used by Tealium in order to remember your cookie consent preferences set in the cookie manager.
_cf_bm Cloudflare 30 mins Helps to detect malicious visitors, in particular malicious bots to TSB Bank’s websites and minimizes blocking legitimate users.
_cfuvid Cloudflare Session is used to allow the cloudfare to distinguish individual users who share the same IP address

These cookies collect information about how you use our website, for example which pages you go to most often and if you see error messages from certain pages. Information these cookies collect is anonymous and is used to improve how our website works. These cookies help us to improve the performance of our website through things like interactions with site features, heat maps for mouse movements, mobile gestures, and journeys through our site.

You are able to opt out of these cookies.

Name of cookie Vendor Duration Purpose
s_nr Adobe 1 month This cookie is used to determine whether you have used our site before in the last month.
s_fid
s_vi
s_ecid
AMCVS_###@AdobeOrg, AMCV_###@AdobeOrg
Adobe 24 months These cookies allow us to assign you a visitor ID to track how you move through multiple pages of our site. This allows us to investigate whether users are having issues using our site.
demdex Adobe 6 months This cookie allows us to track users across the different Adobe products using our site so that we can improve customer navigation on the site and for our own internal analytics.
kndctr_###_AdobeOrg_cluster
kndctr_###_AdobeOrg_identity
Adobe 12 months These cookies allow us to assign your device a randomised ID for users of the Adobe experience platform edge network.
s_ppn
s_visit
Adobe 30 minutes These cookies allow us to track whether this is the first time you have used our site and what previous page you have accessed it from.
s_cc
s_sq
s_ppv, s_ppvl, s_tp
Adobe Session These cookies allow us to track information about how you are using our site, such as which buttons you have clicked on, for our internal analytics. This allows us to improve navigation around the site for customers and see web traffic information about each of our products.
 _cs_id
_cs_optout
_cs_c
Contentsquare 13 months These cookies are used by Contentsquare to analyse your journey within the page by anonymously tracking all mouse movements, clicks and recording sessions.This allows us to identify pain points for the customer and improve navigation around the website.
_cs_ex Contentsquare 30 days These cookies are used by Contentsquare to analyse your journey within the page by anonymously tracking all mouse movements, clicks and recording sessions.This allows us to identify pain points for the customer and improve navigation around the website.
_cs_s
_cs_mk
Contentsquare 30 minutes These cookies are used by Contentsquare to analyse your journey within the page by anonymously tracking all mouse movements, clicks and recording sessions.This allows us to identify pain points for the customer and improve navigation around the website.
_cs_cvars, _cs_vars Contentsquare Session These cookies are used by Contentsquare to analyse your journey within the page by anonymously tracking all mouse movements, clicks and recording sessions.This allows us to identify pain points for the customer and improve navigation around the website.
channelflow
channeloriginator
channelcloser
recognised_customer
Tealium 12 Months These cookies are used by Tealium to allow us to determine the source of your visit. This allows us to assess the effectiveness of our online marketing.
channelProductAttribution
appStartTimestamp
Tealium 2 Months These cookies are used by Tealium to capture anonymised information about your session for internal analytics. This allows us to improve navigation around the site for customers and see web traffic information each of our products.
page_views_in_visit
visitStart
pageCount
application_name
product_name
Tealium Session These cookies are used by Tealium to capture anonymised information about your session for internal analytics. This allows us to improve navigation around the site for customers and see web traffic information about each of our products.
Camref_Persisted
adref_cookie
ClickRefSimple
Tealium 30 Days These cookies are used by Tealium to allow us to track whether you have entered the site through an aggregator or affiliate.

_ttp

_pangle

TikTok 13 months To measure and improve the performance of advertising campaigns and to personalise the user's experience.
__spdt Spotify 25 months To measure performance of Spotify ads.

These cookies gather information about your browsing habits to decide which of our products and services may be relevant to you. They enable us to tailor the marketing you see on our own website, mobile app and external websites. Switching off these cookies may mean that you still see marketing from us, but they will not be tailored to your interests.

You are able to opt out of these cookies.

Name of cookie Vendor Duration Purpose
__adal_cw
__adal_ca
__adal_id
__adal_ses
Adalyser 7 days
6 months
2 years
Session
These cookies store information such as the date and time of your visit to the site in order to allow us to track the success of our TV advertisement campaigns.
check Adobe Session This cookie is used as a check for whether you have permitted tailored content cookies for use with Adobe. This allow us to serve you with targeted advertising on the site that may be relevant to you. 
mbox Adobe 24 months  This cookie keeps a number of values to manage how you experience our Adobe Target campaigns.
dextp
DST
dpm
Adobe 6 months These cookies allow us to serve you targeted advertising about our products that may be relevant to you using Adobe Audience Manager. These will only be used when you have opted in to receive personalised advertising. 
DV Google (Google Ads, Search Ads 360) 1 day This cookie is used by Google to help targeted advertising.
ev_sync_dd
everest_g_v2
at_check
Adobe 12 months These cookies allow Adobe advertising cloud to track aspects of your behaviour on our site after you have clicked a relevant advert. This includes clicking behaviour and pages visited.
This cookie allows adobe target to determine if you have allowed permissions for certain cookies to be stored on your browser.
mboxEdgeCluster Adobe 30 minutes This cookie allows us to personalise your experience with Adobe Target, allowing the content you may see on our site to be more relevant to you. 
datr
sb
ATN
Facebook 24 months These cookies carry information about how you use the website and any advertising that you may have seen before visiting our site.
_fbp Facebook 90 days This cookie is used by Facebook to deliver a series of advertisement products.
fr Facebook Session This cookie enables sharing of content from TSB to Facebook so that we can assess the effectiveness of any advertising material we promote through Facebook. 
OTZ Google (Google Ads, Search Ads 360) 1 month These cookies are used by Google and Google ads in order to increase your security during login, enable various Google services and target advertising, assign you a unique identifier, and allow us to retarget products that may be suitable for you. 
RUL Google (Google Ads, Search Ads 360) 12 months These cookies are used by Google and Google ads in order to increase your security during login, enable various google services and target advertising, assign you a unique identifier, and allow us to retarget products that may be suitable for you. 
__Secure-1PAPISID
__Secure-1PSID
__Secure-1PSIDCC
Google (Google Ads, Search Ads 360) 12 months These cookies are used by Google and Google ads in order to increase your security during login, enable various google services and target advertising, assign you a unique identifier, and allow us to retarget products that may be suitable for you.
AEC Google (Google Ads, Search Ads 360) 12 months This cookie ensures that requests made within a browsing session are made by the user, and not by other sites.
__gads Google (Google Ads, Search Ads 360) 13 months These cookies are used by Google and Google ads in order to increase your security during login, enable various Google services and target advertising, assign you a unique identifier, and allow us to retarget products that may be suitable for you. 
ANID
IDE
AID
Google (Google Ads, Search Ads 360) 13 months EEA UK / 24 months elsewhere These cookies are used by Google and Google ads in order to increase your security during login, enable various google services and target advertising, assign you a unique identifier, and allow us to retarget products that may be suitable for you. 
TAID
DSID
Google (Google Ads, Search Ads 360) 2 weeks These cookies are used by Google and Google ads in order to increase your security during login, enable various Google services and target advertising, assign you a unique identifier, and allow us to retarget products that may be suitable for you. 
APISID
SSID
SID
SAPISID
HSID
SIDCC
__Secure-APISID
__Secure-SSID
__Secure-HSID
__Secure-3PAPISID
__Secure-3PSID
__Secure-3PSIDCC
CONSENT
Google (Google Ads,
Search Ads 360)
24 months These cookies are used by Google and Google ads in order to increase your security during login, enable various Google services and target advertising, assign you a unique identifier, and allow us to retarget products that may be suitable for you. 
1P_JAR Google (Google Ads, Search Ads 360) 30 days These cookies are used by Google and Google ads in order to increase your security during login, enable various Google services and target advertising, assign you a unique identifier, and allow us to retarget products that may be suitable for you. 
SEARCH_SAMESITE Google (Google Ads, Search Ads 360) 5 months This cookie is used for accurate sending of data to Google so that we can assess the effectiveness of any advertising material we promote through Google. 
NID Google (Google Ads, Search Ads 360) 6 months This cookie is used by Google to make login services more secure and to help target advertising. 
_gcl_au
FPAU
FPGCLDC
FPGCLAW
FPGCLGB
_gcl_gb
_gac_gb_<wpid>
_gcl_aw
Conversion
gcl_dc
Google (Google Ads, Search Ads 360) 90 days These cookies are used by Google ads to determine whether you have arrived at our site through google or another source.
FLC Google (Google Ads, Search Ads 360) 10 seconds This cookie is used by Google to help target advertising. 
_uetsid Microsoft Bing 1 day These cookies are used by Microsoft Bing to determine whether you have arrived at our site through Bing or another source.
ANON
NAP
Microsoft Bing 1 month These cookies are used by Microsoft Bing to determine whether you have arrived at our site through Bing or another source.
MUID Microsoft Bing 12 months These cookies are used by Microsoft Bing as a unique user ID that allows us to determine whether you have  previously visited our website.
_uetvid Microsoft Bing 13 months These cookies are used by Microsoft Bing as a unique user ID that allows us to determine whether you have  previously visited our website.
SRCHUID
SRCHD
SRCHUSR
SRCHHPGUSR
Microsoft Bing 24 months These cookies are used by Microsoft Bing to determine whether you have arrived at our site through Bing or another source.
_EDGE_S Microsoft Bing Session This cookie is used by Microsoft Bing to determine whether you have visited our site through a Microsoft Bing.

Differences between first and third party cookies

Cookies may be set by the site you are visiting or by another site prior to or during your visit. These are known as first and third party cookies.

First party cookies belong to the website domain that appears in the browser address bar. In our case this will be tsb.co.uk and we may set these cookies when you visit in order that we can recognise you when you return.

Third-party cookies belong to website domains different from the one shown in the address bar. Some web pages can feature content from third-party domains (such as banner ads). This is why you might sometimes see a TSB ad on pages you visit after coming to our site. Other sites may also set cookies on your device during a visit to our site. These sites will be an approved partner of ours, such as sites which allow web chat sessions or surveys.

Differences between session and persistent cookies

There are two types of cookies placed during a website visit. These are called session and persistent cookies.

Session cookies are set at the start of a visit and remain active only while that visit continues. They primarily support navigation through the site as they remember which pages you have been on and what interactions you may have had with the site already (e.g. putting items in a shopping basket). These cookies are normally deleted automatically when you close your browser.

Persistent cookies are set during a first visit to a site but will carry an expiry date or time. This cookie will remain on your device until either you clear your cookies or the expiry is reached. They can be used for analytical purposes to track visits over time, for example we could see how many people visited a particular page and then came back to view it again later.

Neither of these types of cookies is used to collect or share personal information.

Things to consider

If multiple users access your device, their choices will also apply to you unless they are changed. This means you may also see messages based on sites visited by them.

If you choose to turn some cookies off, we will stop collecting new data from you, but may still use data that has been collected in the past. You are able to delete stored cookies by going to your browser settings.

Change settings from within your browser

Our cookie manager makes it easy for you to enable and disable certain TSB cookies but won’t stop all cookies from other websites being set. To do this you may change your settings from within your browser.

The instructions for these vary from browser to browser and they may change from time to time as new versions are released.

Find out how to manage cookies in common browsers such as Edge, Chrome, Firefox and Safari on the Information Commissioners’ Office (ICO) website.


Mobile App Cookies

What is a cookie?

“Cookies” and similar technologies are ways for us to monitor how our app is working when you use it.

Some cookies are essential to keep the app working securely and efficiently. Some improve your experience of the app by doing things like remembering your preferences. Others tailor our marketing, so you only see messages relevant to your needs and interests.

Know your cookies

The different types of cookies are called “Essential”, “Performance” and “Tailored Content”. You can learn more about them below. “Performance” and “Tailored Content” cookies are off when you first use the app and need your consent to work.

These recognise you so it’s easier for you to log in, help you move around the app and help you use many of its features. They keep it secure too and help protect you from fraud. You can’t turn these cookies off.

Vendor Purpose
TSB Cookies which maintain session persistence and choose data centres for the session to connect to.
Retrofit and okhttp; Volley, AFNetworking; Alamofire; KRNNetworking Open-source SDKs used to make API calls from client to server.
Live Person Used by live chat to start contact with a Live Person agent.
Adobe Used for push notifications.
Dynatrace Used for real-time user monitoring.
Alchemer Used for showing dialogue about planned outages and incidents.

These check how the app works for you so we can improve its performance. They show which pages you go to most often, for example, and if any are hard to use. You can turn these cookies off.

These check how the app works for you so we can improve its performance. They show which pages you go to most often, for example, and if any are hard to use. You can turn these cookies off.

Vendor Purpose
Tealium Used for tag management, collecting data about customer behaviour and interactions, sharing relevant data with TSB partners.
Alchemer Used for surveys for feedback about functionality and performance, enabling App Store scores.
Firebase To measure and improve the performance of advertising campaigns.

These track your browsing so we can see which products and services interest you. We can then make sure you only see relevant messages from us, both on the TSB website and app, and on non-TSB sites. You can turn these cookies off, but you’ll still see general marketing from us.

These track your browsing so we can see which products and services interest you. We can then make sure you only see relevant messages from us, both on the TSB website and app, and on non-TSB sites. You can turn these cookies off, but you’ll still see general marketing from us.

Vendor Purpose
Firebase Used to deliver tailored advertising that is more relevant to you.

First and third-party cookies

First-party cookies are set by us and include the three types above.

Third-party cookies are set by other companies or TSB’s partners. In the app these enable web chat sessions, for example. 

Session and persistent cookies

Session cookies work while you use the app, helping you navigate by remembering pages. They are deleted when you leave and don’t keep any personal information.

Persistent cookies stay on your device after you leave the app, helping us analyse how you use the app over several visits. They don’t keep any personal information.