- Interim Chief Executive Officer (CEO) and Executive Director
Robin was appointed TSB's Interim Chief Executive Officer (CEO) in December 2021.
He joined TSB in 2019, and as Chief Customer Officer was at the heart of transforming the TSB customer experience. He has driven the bank’s customer proposition and distribution strategies as well as developing the bank’s support for business customers. In 2020, he led the TSB brand relaunch.
Robin has broad industry expertise across consumer banking, business banking and insurance with a strong reputation for delivering business and cultural transformation in a banking career that spans over four decades.
Before joining TSB, Robin was Managing Director for Community Banking at Lloyds Bank and Bank of Scotland prior to which he led Lloyds Banking Group’s general insurance division. Prior to this he worked for RBS Group (now NatWest Group), holding senior roles including Managing Director at RBS and NatWest Branch Banking and Chief Executive of Tesco Personal Finance (now Tesco Bank).
Robin sits on the CBI Scotland Council. He is also a Fellow of the Chartered Banker Institute, having previously served on their Board and the Board of Scottish Financial Enterprise.