- Customer Banking Director
Robin was appointed Customer Banking Director at TSB in August 2019. He has built a strong reputation for leading large customer-facing operations and delivering business and cultural transformation in a banking career which spans over three decades.
He joined TSB from Lloyds Banking Group where he was Managing Director for their Community Banking, overseeing a team of over 12,000 colleagues. He joined Lloyds Banking Group in March 2011, leading its general insurance division before going on to lead Bank of Scotland, Community Banking. He was a key individual in the revitalisation of Bank of Scotland following the takeover by Lloyds Banking Group.
Prior to Lloyds, during two spells in RBS, he held a number of senior executive roles including Managing Director at RBS and NatWest Branch Banking, prior to which he was Chief Executive of Tesco Personal Finance. Robin also worked for GE Capital as Operations Director of their motor finance business from 1999 to 2001.
He’s a Fellow of the Chartered Banker Institute and holds an MBA from the University of Edinburgh. He sits on the board of Scottish Financial Enterprise, The Chartered Banker Institute and The Bank of Scotland Foundation.