Our Closure Programme

We know the way many of our customers do their banking is changing and continues to change. In the last two years we’ve seen a 17% decrease in the number of overall transactions in our branches. 2.5 million of our customers now choose to bank online, with over 1 million accessing their account on our mobile app.  

We want to make sure we meet the future needs of our customers, as well as having the right number of branches. So while we continue to invest in existing and new services and technology, this will mean closing some branches.

Local branches, local decisions

Under the Access to Banking Standard we’ve committed to carrying out a local, comprehensive Branch Review to understand how any closures might affect the community, before we make the decision to close a branch. The Branch Reviews are available at each closing branch, and also here. They explain the local information we’ve gathered and what banking alternatives are available in each area.

We're here to help

We’re working hard to provide increased support for customers through these changes, especially with those who would benefit from extra help with their banking. We’d encourage you to make sure you’re set up to access your banking from home or elsewhere 24/7:

Mobile Banking App

Internet Banking

Telephone Banking


Our new live online chat service is our new secure way of answering your personal and business banking questions online. Visit our contact us page and click the “Need help? Chat to us” blue button on the right-hand side of the page to get connected.

If you don’t have access to these alternative services and are worried about not being able to visit a branch, please call us and talk to a Partner. We can book a telephone appointment to talk through all the ways we can support you. You’ll find our branches and telephone numbers on our branch locator page.

You can also use your local Post Office® branch to pay in cash and cheques and check your balance, and if you have a current account with us you can also withdraw cash. For more information on branches and services available visit the Post Office® branch finder.

Community Engagement

As part of our Branch Review we talk with key members of the local community to understand any impact a permanent closure may have. We’ll be publishing our Community Engagement summary six weeks before the planned closure date.  It will include information about who we’ve spoken with, what questions we’ve been asked, and what we’ve done as a result.

We’re supporting you through the current coronavirus situation

We’re here to help and will continue to do our best to support you during these challenging times. You’ll find the latest information on how we can support you financially, including branch opening hours and services on our support page.

Due to the ongoing challenges of COVID-19 we’ve had to close a small number of our branches earlier than expected, and we’ve taken the decision that these will now remain permanently closed. More details on the closures and alternative banking options are in the 2020 Branch Reviews below.

Before visiting a branch, please check the opening hours as some branches may be impacted by COVID-19 and temporary opening hours may be in place.

Fraud awareness

In times of uncertainty it’s especially important to remain vigilant and wary of unexpected phone calls, texts or emails from fraudsters. You can find more information about how to protect yourself from fraud, and our Fraud Refund Guarantee, on our fraud page.

 

Town
Closing branch Date
closing
Community Engagement
Summary
Branch
Review
Abingdon 1 Stert Street, Abingdon, Oxfordshire, OX14 3JG 30 April 2020 Community Engagement Branch Closure Review
Amersham 8 Sycamore Road, Amersham, Buckinghamshire, HP6 5DU 18 June 2020 Community Engagement
Branch Closure Review
Ashford 17 Bank Street, Ashford, Kent, TN23 1DF 2 September 2020
Community Engagement
Branch Closure Review
Barkingside 76 High Street, Barkingside, Essex, IG6 2DW 3 September 2020 Community Engagement
Branch Closure Review
Barrhead 23 Cross Arthurlie Street, Barrhead, G78 1QY 29 April 2020 Community Engagement
Branch Closure Review
Basingstoke 11 Winchester Street, Basingstoke, RG21 7ER 8 October 2020
Community Engagement
Branch Closure Review
Birmingham, Great Hampton St 22A Great Hampton Street, Birmingham, B18 6AH 28 April 2020
Community Engagement
Branch Closure Review
Birmingham, Stirchley

Due to COVID-19 this branch is now closed, and won't reopen. The Branch Review will help you find an alternative.

1507 Pershore Road, Stirchley, Birmingham, B30 2JL 8 September 2020
Community Engagement
Branch Closure Review
Bishopbriggs 1 The Cross Court, Bishopsbriggs, G64 2RD 6 May 2020
Community Engagement
Branch Closure Review
Brechin 10 St Mary Street, Brechin, DD9 6JQ 8 July 2020
Community Engagement
Branch Closure Review
Brough 59B Welton Road, Brough, HU15 1AB 7 July 2020
Community Engagement
Branch Closure Review
Burgess Hill 66 Church Walk, Burgess Hill, RH15 9AU 24 April 2020
Community Engagement
Branch Closure Review
Cannock 28 Market Hall street, Cannock, Staffordshire, WS11 1EB 1 September 2020
Community Engagement
Branch Closure Review
Carluke 15 High Street, Carluke, Lanarkshire, ML8 4AL 22 July 2020
Community Engagement
Branch Closure Review
Chester 4 Eastgate Row, Chester, Cheshire, CH1 1LF 2 June 2020
Community Engagement
Branch Closure Review
Chingford 36 Old Church Road, Chingford, E4 8DD 25 November 2020
Community Engagement
Branch Closure Review
Clarkston 18 Busby Road, Clarkston, Glasgow, G76 7XL 22 July 2020
Community Engagement
Branch Closure Review
Congleton 13 High Street, Congleton, Cheshire, CW12 1BN 20 October 020
Community Engagement
Branch Closure Review
Coventry, Jubilee Crescent 30 Jubilee Crescent, Radford, Coventry, CV6 3ET 17 November 2020
Community Engagement
Branch Closure Review
Coventry, Walsgrave Road 98-100 Walsgrave Road, Stoke, Coventry, CV2 4EF 23 April 2020
Community Engagement
Branch Closure Review
Cowley 5 Pound Way, Cowley, Oxfordshire, OX4 3YF 12 November 2020
Community Engagement
Branch Closure Review
Doncaster, Thorne 5 Silver Street, Thorne, Doncaster, DN8 5DT 21 April 2020
Community Engagement
Branch Closure Review
Dumbarton 12 High Street, Dumbarton, G82 1LW 29 July 2020
Community Engagement
Branch Closure Review
Dunbar 59 High Street, Dunbar, EH42 1EW 6 May 2020
Community Engagement
Branch Closure Review
Edinburgh, Clerk Street

 

9-11 Clerk Street, Edinburgh, EH8 9JH 15 July 2020
Community Engagement
Branch Closure Review
Edinburgh, Morningside

Due to COVID-19 this branch is now closed, and won't reopen. The Branch Review will help you find an alternative.

200 Morningside Road, Edinburgh, EH10 4QQ 16 September 2020
Community Engagement
Branch Closure Review
Edinburgh, Portobello 134c Portobello High Street, Edinburgh, EH15 1AJ 27 May 2020
Community Engagement
Branch Closure Review
Fareham 123 West Street, Fareham, PO16 0DU 22 October 2020
Community Engagement
Branch Closure Review
Glasgow, Govan 705 Govan Road, Glasgow, G51 2YJ 13 May 2020
Community Engagement
Branch Closure Review
Guildford 233 High Street, Guildford, Surrey, GU1 3BJ 16 July 2020
Community Engagement
Branch Closure Review
Harrogate 45 Oxford Street, Harrogate, HG1 1PW 27 November 2020
Community Engagement
Branch Closure Review
Hull, Willerby 1-3 Carr Lane, Willerby, Hull, HU10 6JP 12 May 2020
Community Engagement
Branch Closure Review
Ipswich, Felixstowe Road 188 Felixstowe Road, Ipswich, Suffolk, IP3 8EE 10 September 2020
Community Engagement
Branch Closure Review
Jedburgh 19 Cannongate, Jedburgh, TD8 6AN 13 May 2020
Community Engagement
Branch Closure Review
Kinross 16 High Street, Kinross, KY13 8AN 20 May 2020
Community Engagement
Branch Closure Review
Leamington Spa 19 The Parade, Leamington Spa, Warwickshire, CV32 4DE 24 November 2020
Community Engagement
Branch Closure Review
Leeds, Headingley 8 Otley Road, Headingley, Leeds, LS6 2AD 28 February 2020
Community Engagement
Branch Closure Review
Leicester, Cavendish Road 1 Cavendish Road, Leicester, LE2 7PG 19 May 2020
Community Engagement
Branch Closure Review
Leyland 7-9 Chapel Brow, Leyland, Lancashire, PR25 3LJ 10 November 2020
Community Engagement
Branch Closure Review
Lichfield

Due to COVID-19 this branch is now closed, and won't reopen. The Branch Review will help you find an alternative.

2 Conduit Street, Lichfield, Staffordshire, WS13 6JR 13 October 2020
Community Engagement
Branch Closure Review
London, Bayswater 30-32 Westbourne Grove, London, W2 5RW 24 September 2020
Community Engagement
Branch Closure Review
London, Finchley 834 High Road, Finchley, London, N12 9RA 11 June 2020
Community Engagement
Branch Closure Review
London, Holborn 120 High Holborn, London, WC1V 6RD 7 May 2020
Community Engagement
Branch Closure Review
London, Old Street 69 Old Street, London, EC1V 9JB 19 November 2020
Community Engagement
Branch Closure Review
London, Sidcup 22 High Street, Sidcup, London, DA14 6EH 25 June 2020
Community Engagement
Branch Closure Review
London, St James's Park

Due to COVID-19 this branch is now closed, and won't reopen. The Branch Review will help you find an alternative.

12 Broadway, London, SW1H 0BH 18 September 2020
Community Engagement
Branch Closure Review
London, Wandsworth 157-159 Wandsworth High Street, Wandsworth, London, SW18 4JB 11 September 2020
Community Engagement
Branch Closure Review
Manchester, Chorlton 577 Barlow Moor Road, Chorlton, Manchester, M21 8AJ 27 October 2020
Community Engagement
Branch Closure Review
Manchester, Urmston 24 Crofts Bank Road, Urmston, Manchester, M41 0TX 9 June 2020
Community Engagement
Branch Closure Review
Milngavie 38 Station Road, Milngavie, G62 8AB 20 May 2020
Community Engagement
Branch Closure Review
Moreton-in-Marsh 21 High Street, Moreton-in-Marsh, Gloucestershire, GL56 0BJ 28 May 2020
Community Engagement
Branch Closure Review
Newcastle-Upon-Tyne, Chillingham Road 217 Chillingham Road, Newcastle-Upon-Tyne, NE6 5LJ 29 September 2020
Community Engagement
Branch Closure Review
Normanton 20 Market Place, Normanton, West Yorkshire, WF6 2AU 26 May 2020
Community Engagement
Branch Closure Review
Okehampton 15 Fore Street, Okehampton, Devon, EX20 1AN 21 May 2020
Community Engagement
Branch Closure Review
Ormskirk

Due to COVID-19 this branch is now closed, and won't reopen. The Branch Review will help you find an alternative.

9 Derby Street, Ormskirk, Lancashire, L39 2BJ 4 November 2020
Community Engagement
Branch Closure Review
Pershore 23 High Street, Pershore, Worcestershire, WR10 1AA 14 May 2020
Community Engagement
Branch Closure Review
Poole 7 Falkland Square, Poole, Dorset, BH15 1ER 15 October 2020
Community Engagement
Branch Closure Review
Potters Bar 111 Darkes Lane, Potters Bar, Hertfordshire, EN6 1BS 20 November 2020
Community Engagement
Branch Closure Review
Redhill

Due to COVID-19 this branch is now closed, and won't reopen. The Branch Review will help you find an alternative.

44 The Belfry Centre, Redhill, RH1 1SE 1 October 2020
Community Engagement
Branch Closure Review
Romford, Gidea Park 182 Main Road, Gidea Park, Romford, Essex, RM2 5JA 26 November 2020
Community Engagement
Branch Closure Review
Rugby 26 Sheep Street, Rugby, Warwickshire, CV21 3BX 22 September 2020
Community Engagement
Branch Closure Review
Salisbury 32 High Street, Salisbury, Wiltshire, SP1 2NT 09 October 2020
Community Engagement
Branch Closure Review
Shipley Thomas Duggan House, Well Croft, Shipley, West Yorkshire, BD18 3QH 25 November 2020
Community Engagement
Branch Closure Review
Skipton 89 Caroline Square, Skipton, North Yorkshire, BD23 1DA 5 May 2020
Community Engagement
Branch Closure Review
Smethwick, Bearwood 537 Bearwood Road, Smethwick, B66 4BQ 3 November 2020
Community Engagement
Branch Closure Review
St Albans 8 Chequer Street, St Albans, AL1 3XZ 17 September 2020
Community Engagement
Branch Closure Review
St. Annes-On-Sea 302 Clifton Drive South, St Anne's-on-Sea, Lancashire, FY8 1LN 18 November 2020
Community Engagement
Branch Closure Review
Stourbridge

Due to COVID-19 this branch is now closed, and won't reopen. The Branch Review will help you find an alternative.

106 High Street, Stourbridge, DY8 1EE 6 October 2020
Community Engagement
Branch Closure Review
Stroud 5 High Street, Stroud, Gloucestershire, GL5 1AX 4 June 2020
Community Engagement
Branch Closure Review
Sutton Coldfield 126 Gracechurch Shopping Centre, Sutton Coldfield, B72 1PH 11 November 2020
Community Engagement
Branch Closure Review
Tain 29 High Street, Tain, IV19, 1AE 10 June 2020
Community Engagement
Branch Closure Review
Todmorden 8 Halifax Road, Todmorden, Lancashire, OL14 5AD 16 June 2020
Community Engagement
Branch Closure Review
Twickenham

Due to COVID-19 this branch is now closed, and won't reopen. The Branch Review will help you find an alternative.

38 King Street, Twickenham, TW1 3SL 5 November 2020
Community Engagement
Branch Closure Review
Uddingston 125 Main Street, Uddingston, G71 7EW 3 June 2020
Community Engagement
Branch Closure Review
Warrington, Penketh 33 Honiton Way, Penketh, Warrington, Cheshire, WA5 2EZ 28 October 2020
Community Engagement
Branch Closure Review
Warwick

Due to COVID-19 this branch is now closed, and won't reopen. The Branch Review will help you find an alternative.

17 Market Street, Warwick, CV34 4DH 15 September 2020
Community Engagement
Branch Closure Review
Wigton 20 High Street, Wigton, CA7 9NJ 23 June 2020
Community Engagement
Branch Closure Review
Wishaw 12 Stewarton Street, Wishaw, ML2 8AW 23 September 2020
Community Engagement
Branch Closure Review
Woking 1 Harland House, Commercial Way, Woking, Surrey, GU21 6HW 25 September 2020
Community Engagement
Branch Closure Review
Worthing 10 South Street, Worthing, BN11 3AA 29 October 2020
Community Engagement
Branch Closure Review
York, Market Weighton 76 Market Place, Market Weighton, York, YO43 3AP 14 July 2020
Community Engagement
Branch Closure Review
 

Find out all the ways you can bank with us in our handy guide

To speak with a Partner about these changes, please contact your local branch

If you need additional help with these changes, such as hearing or visual support find out more here 

For queries on branch closures or to read our Branch Reviews find out more here