Our Closure Programme

We know the way many of our customers do their banking is changing and continues to change. In the last two years we’ve seen a 17% decrease in the number of overall transactions in our branches. 2.5 million of our customers now choose to bank online, with over 1 million accessing their account on our mobile app.  

We want to make sure we meet the future needs of our customers, as well as having the right number of branches. So while we continue to invest in existing and new services and technology, this will mean closing some branches.

Local branches, local decisions

Under the Access to Banking Standard we’ve committed to carrying out a local, comprehensive Branch Review to understand how any closures might affect the community, before we make the decision to close a branch. The Branch Reviews are available at each closing branch, and also here. They explain the local information we’ve gathered and what banking alternatives are available in each area.

We're here to help

You can also use your local Post Office® branch to pay in cash and cheques and check your balance, and if you have a current account with us you can also withdraw cash. For more information on branches and services available visit the Post Office® branch finder.

Community Engagement

As part of our Branch Review we talk with key members of the local community to understand any impact a permanent closure may have. We’ll be publishing our Community Engagement summary six weeks before the planned closure date.  It will include information about who we’ve spoken with, what questions we’ve been asked, and what we’ve done as a result.

We’re supporting you through the current coronavirus situation

We’re here to help and will continue to do our best to support you during these challenging times. You’ll find the latest information on how we can support you financially, including branch opening hours and services on our support page.

Fraud awareness

In times of uncertainty it’s especially important to remain vigilant and wary of unexpected phone calls, texts or emails from fraudsters. You can find more information about how to protect yourself from fraud, and our Fraud Refund Guarantee, on our fraud page.