Our closures.

The way customers bank with us is changing with over 90% of transactions now being made digitally. Over 2.2 million of our customers now choose to bank online, and over 1.8 million use our Mobile Banking App. Customers are also choosing other ways to bank with us, with 70% using services at our cash and self-serve machines and 28% using a Post Office®. We have had over 2 million conversations with our customers through our online chat service and customers continue to use our video and telephone banking services. We now also have Mobile Money Confidence Experts available across the country.

We need to make sure our branches meet the current and future needs of our customers, so we’ve looked carefully at some of our branches and we’ve taken the decision to close a small number of them. But we remain committed to face-to-face services through a branch network that covers the whole country. Over 90% of our customers are within a 20-minute drive to their closest branch, or the location of a Mobile Money Confidence Expert at our Pop-ups or Banking Hubs. We’re also opening new Pods in locations across the UK.

We’re here to support customers through the changes. Our handy guide explains all the ways you can bank with us, including:

  • Support with bereavement or caring for a relative.

  • Banking with a trusted friend or family member.        

  • How to register for mobile, online or telephone banking.

  • The local Post Office® services available.

  •  Business Banking.

  • Fraud prevention.

Our Mobile Money Confidence Experts are here to help.

Our Mobile Money Confidence Experts are available in around 45 communities, including at our Pop-ups, Pods and Banking Hubs. So if you need a face-to-face chat about your money, they’re available at an accessible location, and can help with most of your banking needs, including:

  • Support with managing your money. 

  • Internet and Mobile Banking trouble shooting. 

  • Managing finances if you’ve suffered a bereavement. 

  • Help with general product enquiries. 

Banking Hubs have started to open across the UK, so that vital cash and banking services can be provided where they are needed most. A Banking Hub operates in a similar way to a branch and the counter service is run by the Post Office®. TSB customers can withdraw and deposit cash, make bill payments and other transactions.

Find out more about our Mobile Money Confidence Experts and the locations of our Pop-ups, Pods and Banking Hubs.

Other ways to bank with us.

We'd encourage you to make sure you’re set up to bank with us using one of the options below, so you can access your banking from home or elsewhere 24/7:

Mobile Banking App

Telephone Banking

We're now able to support you with many services without the need to visit a branch. If you would like help with any of our services, please get in touch. We can book telephone, video or face-to-face appointments to talk through all the ways we can support you, including:

Our handy guide has lots more details on how we can support you.


Talk with a Mobile Money Confidence Expert.

If you need to speak with us directly, but are unable to visit a branch, you can book a video or telephone appointment with a Money Confidence Expert for a range of services and support. They’re available 7 days a week, Monday - Friday 8am to 8pm, Saturday 9am to 5pm and Sunday 10am to 2pm.

You can book an appointment online

Or call us on 03459 758 758, if you’re a business customer call 0345 835 3858.

We understand that there are lots of different reasons you may need us to work with you differently, either now or in the future. You may need extra support with your wellbeing due to a life event, or because you find yourself in a vulnerable situation. We have lots of information on how we can support you

Access to Banking Standard.

Before we reach a decision to close a branch, as part of our commitment to the Access to Banking Standard, we carry out a full local analysis to understand the impact the closure may have on the community, which includes:

  • How customers use the branch now.

  • The current in-branch services available.

  • Local banking alternatives such as Post Office® branches.

  • Other ways our customers choose to bank with us. 

  • How customers use of the branch has changed over time.

  • The impact on customers who may need additional support.

  • Whether we own or lease the branch building.

  • The public transport services available in the area.

As part of our Branch Review we talk with key members of the local community to understand any impact a permanent closure may have. We’ll be publishing our Community Engagement summary six weeks before the planned closure date. It will include information about who we’ve spoken with about the closure, any feedback we’ve received and what we’ve done as a result of the feedback.

Fraud awareness.

It’s important to remain vigilant and wary of unexpected phone calls, texts or emails from fraudsters. Find out more information about how to protect yourself from fraud, and our Fraud Refund Guarantee.

More detail on branch closures.

Town
Closing branch Date
closing
Community Engagement
Summary
Branch
Review
Aberfeldy Bank Street, Aberfeldy, PH15 2BB 16 May 2023 Community Engagement Branch Closure Review
Banbury 61 High Street, Banbury, OX16 5JR 31 May 2023 Community Engagement Branch Closure Review
Bradford 4 Tyrrel Street, Bradford BD1 1RJ 2 February 2024   Branch Closure Review
Evesham 1 Bridge Street, Evesham, WR11 4SQ 4 May 2023 Community Engagement Branch Closure Review
Keynsham 13-15 High Street, Keynsham, BS31 1DP 2 May 2023 Community Engagement Branch Closure Review
Kirkwall 1 Broad Street, Kirkwall, KW15 1HE 24 May 2023
A Pop-up is available here.
Community Engagement Branch Closure Review
Luton 9 Manchester Street, Luton, LU1 2QB 30 June 2023
A Pod is available here.
Community Engagement Branch Closure Review
Newark 37 Castlegate, Newark, NG24 1BD 9 May 2023 Community Engagement Branch Closure Review
Pemberton 675 Ormskirk Road, Pemberton, Wigan, WN5 8AH 11 May 2023
A Pod is available here.
Community Engagement Branch Closure Review
Pollok 1 Braidcraft Place, Glasgow, G53 5EU 17 May 2023 Community Engagement Branch Closure Review
 
Town
Closing branch Date
closing
Community Engagement
Summary
Branch
Review
Aylesbury 1-3 Market Street, Aylesbury, HP20 2PN 19 April 2022 Community Engagement Branch Closure Review
Barnsley 17 Market Hill, Barnsley, S70 2PP 16 June 2022 Community Engagement Branch Closure Review
Bath 10 Quiet Street, Bath, BA1 2JU 15 June 2022 Community Engagement Branch Closure Review
Birmingham, Longbridge 1401 Bristol Road South, Longbridge, Birmingham, B31 2SU 28 June 2022 Community Engagement Branch Closure Review
Bishop's Stortford 3 The Corn Exchange, Market Square, Bishop's Stortford, CM23 3UU 26 May 2022
A Pop-up is available here.
Community Engagement Branch Closure Review
Bromley 58 High Street, Bromley, BR1 1EG 18 May 2022 Community Engagement Branch Closure Review
Bury St Edmunds 8 Guildhall Street, Bury St Edmunds, IP33 1PR 26 May 2022 Community Engagement Branch Closure Review
Camberley 54 High Street, Camberley, GU15 3RS 5 May 2022
A Pop-up is available here.
Community Engagement Branch Closure Review
Cambridge 6 St Andrews Street, Cambridge, CB2 3AX 20 April 2022 Community Engagement Branch Closure Review
Cleveleys 77 Victoria Road West, Cleveleys, FY5 1AW 8 June 2022 Community Engagement Branch Closure Review
Colchester 2 Culver Street West, Colchester, CO1 1JG 31 May 2022 Community Engagement Branch Closure Review
Cirencester 37 Market Place, Cirencester, GL7 2NX 14 June 2022 Community Engagement Branch Closure Review
Dundee, Coldside 101 Strathmartine Road, Dundee, DD3 7SG 13 April 2022 Community Engagement Branch Closure Review
Ealing 31 New Broadway, Ealing, W5 5AW 5 May 2022 Community Engagement Branch Closure Review
Eastbourne 76 Terminus Road, Eastbourne, BN21 3LX 17 May 2022 Community Engagement Branch Closure Review
Ellon 36 Bridge Street, Ellon, AB41 9AA 19 April 2022 Community Engagement Branch Closure Review
Exeter 6 High Street, Exeter, EX4 3LF 21 June 2022 Community Engagement Branch Closure Review
Forfar 20 East High Street, Forfar, DD8 2EG 14 April 2022 Community Engagement Branch Closure Review
Forres 156 High Street, Forres, IV36 1NP 27 April 2022 Community Engagement Branch Closure Review
Fort William 6 Tweedale High Street, Fort William, PH33 6EU 20 April 2022
A Pop-up is available here.
Community Engagement Branch Closure Review
Gateshead 264 High Street, Gateshead, NE8 1DJ 10 May 2022 Community Engagement Branch Closure Review
Gillingham Sydenham House, Gillingham, SP8 4AG 15 June 2022 Community Engagement Branch Closure Review
Horsham Unit 1, Springfield Court, Horsham, RH12 1PT 12 May 2022 Community Engagement Branch Closure Review
Kirkintilloch 4 Alexandra Street, Kirkintilloch, G66 1HD 28 April 2022 Community Engagement Branch Closure Review
Lanark 25 Bannatyne Street, Lanark, ML11 7JR 27 April 2022
A Pop-up is available here.
Community Engagement Branch Closure Review
Liverpool, Garston 6 Speke Road, Garston, Liverpool, L19 2PD 9 June 2022 Community Engagement Branch Closure Review
London, Bermondsey 253/255 Southwark Park Road, Bermondsey, London, SE16 3TS 27 April 2022 Community Engagement Branch Closure Review
London, Greenwich 6 Crescent Arcade, London, SE10 9EJ 28 April 2022
A Pop-up is available here.
Community Engagement Branch Closure Review
London, Harlesden 58 High Street, Harlesden, London, NW10 4LP 28 April 2022
A Pop-up is available here.
Community Engagement Branch Closure Review
London, West End 68 Baker Street, London, W1U 7ER 4 May 2022 Community Engagement Branch Closure Review
Louth 11-13 Eastgate, Louth, LN11 9NB 24 May 2022
A Pop-up is available here.
Community Engagement Branch Closure Review
Maidstone 16 High Street, Maidstone, ME14 1HT 10 May 2022 Community Engagement Branch Closure Review
Manchester, Denton 38 Ashton Road, Denton, Manchester, M34 3EX 17 May 2022 Community Engagement Branch Closure Review
Maryport 109/111 Senhouse Street, Maryport, CA15 6BU 10 May 2022 Community Engagement Branch Closure Review
Melton Mowbray 23-25 High Street, Melton Mowbray, LE13 0TS 1 June 2022 Community Engagement Branch Closure Review
Morden
66 London Road, Morden, SM4 5BB
Due to a severe flood this branch is now closed and may not reopen. The Branch Review will help you find an alternative.
12 April 2022 Community Engagement Branch Closure Review
Morecambe Lunedale House, 4 Market Street East, Morecambe, LA4 5DW 7 June 2022 Community Engagement Branch Closure Review
Nelson 23 Manchester Road, Nelson, BB9 9TA 18 May 2022 Community Engagement Branch Closure Review
Newbury 26 Northbrook Street, Newbury, RG14 1DJ 7 June 2022 Community Engagement Branch Closure Review
Newton Aycliffe Unit 3B, Greenwell Road, Newton Aycliffe, DL5 4DH 3 May 2022 Community Engagement Branch Closure Review
Northallerton 164 High Street, Northallerton, DL7 8LY 3 May 2022 Community Engagement Branch Closure Review
Norwich 65 Magdalen Street, Norwich, NR3 1LU 28 June 2022 Community Engagement Branch Closure Review
Nottingham, Sherwood 583 Mansfield Road, Sherwood, Nottingham, NG5 2JN 29 June 2022
A Pop-up is available here.
Community Engagement Branch Closure Review
Ossett 3 Wesley Street, Ossett, WF5 8ER 17 May 2022 Community Engagement Branch Closure Review
Oxford 17 George Street, Oxford, OX1 2AB 7 June 2022 Community Engagement Branch Closure Review
Redcar 87-89 High Street, Redcar, TS10 3DE 4 May 2022
A Pop-up is available here.
Community Engagement Branch Closure Review
Redditch 4 Unicorn Hill, Redditch, B97 4QN 6 June 2022 Community Engagement Branch Closure Review
Retford 1 Carolgate, Retford, DN22 6BY 24 May 2022 Community Engagement Branch Closure Review
Romford 3 Stewards Walk, Romford, RM1 3RJ 31 May 2022 Community Engagement Branch Closure Review
Ross-On-Wye First Floor, 9a Gloucester Road, Ross-On-Wye, HR9 5BU 22 June 2022 Community Engagement Branch Closure Review
Rushden 133 High Street, Rushden, NN10 0NX 21 April 2022 Community Engagement Branch Closure Review
Sheffield, Woodseats 1 Abbey Lane, Woodseats, Sheffield, S8 0BJ 15 June 2022 Community Engagement Branch Closure Review
Shrewsbury 45 High Street, Shrewsbury, SY1 1ST 28 June 2022 Community Engagement Branch Closure Review
Solihull 58 Poplar Road, Solihull, B91 3AB 1 June 2022 Community Engagement Branch Closure Review
Southend-on-Sea 32 London Road, Southend-on-Sea, SS1 1NT 6 June 2022 Community Engagement Branch Closure Review
St Helens, Sutton 79 Ellamsbridge Road, Sutton, St Helens, WA9 3PZ 26 May 2022 Community Engagement Branch Closure Review
Stranraer 21 Castle Street, Stranraer, DG9 7RR 28 April 2022
A Pop-up is available here.
Community Engagement Branch Closure Review
Swaffham 61 Market Place, Swaffham, PE37 7AP 24 May 2022 Community Engagement Branch Closure Review
Taunton 34 North Street, Taunton, TA1 1LT 12 April 2022 Community Engagement Branch Closure Review
Thornbury 9 St Mary's Way, Thornbury, BS35 2BH 9 June 2022 Community Engagement Branch Closure Review
Thurso 12/14 Traill Street, Thurso, KW14 8EJ 21 April 2022
A Pop-up is available here.
Community Engagement Branch Closure Review
Tunbridge Wells 62 Mount Pleasant Road, Tunbridge Wells, TN1 1RB 19 May 2022
A Pop-up is available here.
Community Engagement Branch Closure Review
Uxbridge 24 Chequers Square, The Pavillion, Uxbridge, UB8 1LN 4 May 2022 Community Engagement Branch Closure Review
Warrington, Frodsham 96 Main Street, Frodsham, Warrington, WA6 7AT 22 June 2022 Community Engagement Branch Closure Review
Weston-super-Mare 12 Walliscote Road, Weston-super-Mare, BS23 1UG 23 June 2022 Community Engagement Branch Closure Review
Wilmslow Emerson Court, Alderley Road, Wilmslow, SK9 1AP 14 June 2022 Community Engagement Branch Closure Review
Wimborne 5 The Square, Wimborne, BH21 1JE 13 April 2022 Community Engagement Branch Closure Review
Winsford 160 High Street, Winsford, CW7 2AZ 21 June 2022 Community Engagement Branch Closure Review
Worcester 24 Mealcheapen Street, Worcester, WR1 2DE 21 June 2022 Community Engagement Branch Closure Review
Yeovil King George Street, Yeovil, BA20 1PS 12 April 2022 Community Engagement Branch Closure Review