We’ve introduced pop-ups in selected community locations across the UK.
Need a chat about your money?
Sometimes you need a face-to-face chat about your money. That’s why we’ve introduced TSB pop-ups in selected community locations across the UK where you can meet with one of our Mobile Money Confidence Experts, one day a week.
What can Mobile Money Confidence Experts help you with?
Our Mobile Money Confidence Experts are there for face-to-face support with managing your money, including providing product information, and helping you get started with Internet Banking and the TSB Mobile Banking App. They aren’t able to handle cash, so for cash withdrawals, deposits or cheque payments, you’ll need to visit your nearest branch or a Post Office. In our Nottingham pop-up we now have a TSB Cash Kiosk where customers can deposit and withdraw cash. If our Mobile Money Confidence Experts are not able to help you on the day, they will be able to offer guidance on which service you need and how to use it.
Do you need to bring any ID when you visit a pop-up?
Yes, when you visit one of our pop-ups we’ll need to check your ID. The documents you can bring with you for this are listed below:
Services available at your TSB pop-up
Help with managing your existing payments, such as Direct Debits
Internet and mobile banking registration, forgotten passwords and troubleshooting
Reporting lost or stolen cards
Non-cash payments to someone you’ve paid before, up to £10,000
Help with general product enquiries
Help with managing finances if you’ve suffered a bereavement
Services currently available at your nearest branch
Cash withdrawals, deposits or cheque payments
Setting up payments to someone you haven’t paid before
Changing your details like name, address, phone number and email
CHAPS and International Payments
Opening accounts if you’re not already a customer
Closing an account
If you're a UK, EU, EEA or Swiss National please bring:
- Full and current passport
- Full and current photocard driving licence (exluding provisional driving licence)
- A full and current 'old style' UK paper driving licence (issued before 2000 when photocard was introduced)
- Current EU/EEA National identity photo card – not including Romanian ID cards
- Current Northern Ireland voters card
- Current Firearms or shotgun licence
- Benefits/state pension notification letter - issued in last 12 months and confirming rights to benefits
- HMRC Tax Notification e.g. notice of coding, relating to the current tax year and less than 12 months old (P45 and P60 certificates are not acceptable)
- Current Blue disabled drivers pass
If you're a national from any other country outside the UK, EU, EEA or Switzerland please bring:
- Full and current passport with valid UK Visa or a valid UK Biometric Residence Permit
For under 18s:
- Current Young Scot card
- UK Birth certificate or Full adoption certificate
- UK Medical Card/Certificate
- Bank, Building Society or Credit Union statement (Except TSB bank statement, showing a minimum of 2 transactions within the last 3 months)
- Utility bill/utility statement (except water bill or mobile phone bill) dated within the last 3 months
- Council tax bill for current Council Tax billing year and dated in the last 12 months
- Full and current UK photocard driving licence (only if not used as proof of identity)
- A full and current 'old style' UK paper driving licence (issued before 1998 when photocard was introduced and only if not used as proof of identity)
- Benefits or state pensions notification letter confirming the right to benefit (only if not used as proof of identity) - issued within the last 12 months
- HMRC Tax Notification e.g. notice of coding, relating to the current tax year and less than 12 months old (P45 and P60 certificates are not acceptable and only if not used as proof of identity)
- Jobcentre Plus letter dated within the last 3 months, containing your address and your allocated National Insurance Number (NiNo)
Where to find a TSB pop-up
If you visit one of our pop-ups and the Mobile Money Confidence Expert is already busy, they’ll arrange to see you at a convenient time or will put you in touch with someone who can help you by phone, there and then.
