If you don’t have access to digital devices and are worried about not being able to access one of our branches, we can help you with this. Please call your local branch to let them know you’d like to set up banking access for a trusted friend or family member. The local branch will talk you through the process and provide guidance on how we can set this up.
All of our branches are Safe Spaces – please ask one of our colleagues in branch for a ‘Safe Space’ if you're experiencing domestic abuse. They’ll show you to one of our consultation rooms and provide you with the information you need for further support and assistance.
Sometimes you need a face-to-face chat about your money. So if you don’t live close to a branch, you might be able to visit a TSB Money Confidence Expert at one of our pop-ups*. They can help with most of your everyday banking needs and are available in selected community locations throughout the UK. To find out more about them, please click here.
* In line with Government announcements our ability to open pop-ups may be subject to change.
If you’d like to arrange a convenient time to talk to us in branch simply click below to request an appointment.
We use Docusign for this kind of request. Docusign will pass the information you provide to us in a secure manner and won’t process it in any other way. Information on how we use your data can be found in our Data Privacy Notice.
As part of our commitment to the Access to Banking Standard, we carry out a full local review on any branches before we make a decision to close it.
You can read more information here.
You can pay in and take out money from your bank account at any of 11,500 Post Office locations across the UK.
Find your nearest Post Office, or check opening times: www.postoffice.co.uk/branch-finder
TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no. SC95237.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.
TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.
Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. Not all telephone banking services are available 24/7.
Together we can end domestic abuse.
