Our Branch Programme

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We know the way many of our customers do their banking is changing. 2.5 million of our customers now choose to bank online, with over 1 million accessing their account on our mobile app. To make sure we can respond to the changing needs of our customers, we’re continually looking at how we can invest in our branch and digital services so we have the right branches in the right locations.

In the last two years, we've redesigned many of our branches and we're very proud to have opened three brand new flagship branches in Aberdeen, Birmingham and Manchester, with more to follow.

Local branches, local decisions

For any branches that we close, we've committed to carrying out local, comprehensive Branch Reviews to understand how the closure might affect each community, and we've signed up to the Access to Banking Standard to help us do that. You can find a Branch Review at each closing branch, and you can also read them here. They explain the local information we’ve gathered, which includes details about banking alternatives in each area.

TSB has an agreement with the Post Office®, so that personal and business banking customers are able to use their local Post Office® branches to make cash and cheque deposits. Personal customers can also check their balance and, make cash withdrawals.

We're contacting key members of the local communities about any closures. We will publish details of those discussions in our Community Engagement summary six weeks before the closures online here.

Extra help with your banking

We’re taking great care to help our customers with the changes including providing details on alternative banking options. If you find travel difficult or need extra help, please talk to one of our Partners when you’re in branch and they’ll help you find other ways to do your banking.

Our Partners are also offering ‘Get me started’ appointments to help our customers register for and use online, mobile and telephone banking. Please ask one of our Partners if you’d like to find out more.

TSB remains committed to having a strong branch network. There will also be no job losses as a result of these changes, with all Partners in the closing branches being offered roles in other nearby branches.

More detail on branch opening hours changes

Area Affected branches Community
Engagement
Date changes
take place
Branch
Review
Cotswolds & Wye Burford
Devizes
Moreton-in-Marsh
Pershore
July 2019
East London & Thames Estuary Benfleet
Chingford
Leigh-on-Sea
Sidcup
Waltham Abbey
July 2019
East Midlands Ramsey, Cambridgeshire Branch Opening Review July 2019
Edinburgh & Borders Broxburn
Dunbar
Edinburgh, Morningside
Haddington
Hawick
Jedburgh
Kelso
North Berwick
Peebles
Portobello, Edinburgh
July 2019
Fife & Central Scotland
Aberfeldy
Anstruther
Blairgowrie
Bo'ness
Buckhaven
Burntisland
Coupar Angus 
Crieff
Cupar
Kilsyth
Kinross
Pitlochry
July 2019
Greater Glasgow
Alexandria
Bearsden
Bishopbriggs
Carluke
Clarkston
Dumbarton
Glasgow, Anniesland
Glasgow, Pollok
Helensburgh
Lanark
Larkhall
Milngavie
Thornliebank
Uddingston
Wishaw
July 2019
Greater Manchester Haslingden Branch Opening Review July 2019
Highlands & Islands
Dingwall
Forres
Grantown-on-Spey
Huntly
Insch
Nairn
Tain
Thurso
Turriff
Wick
July 2019 Branch Opening Review
North East & Cumbria
Horden, Peterlee
Murton, County Durham
Wigton, Cumbria
July 2019 Branch Opening Review
North East Scotland
Aberdeen, Kincorth
Aberdeen, Torry
Aboyne
Alford
Banchory
Brechin
Bucksburn
Carnoustie
Culter
Dundee, Craigiebank
Dundee, Lochee
Dyce
Montrose
July 2019 Branch Opening Review
South & West Scotland
Barrhead
Castle Douglas
Cumnock
Dunoon
Girvan
Glasgow, Govan
Kilbirnie
Largs
Port Glasgow
Prestwick
Rothesay
Saltcoats
July 2019 Branch Opening Review
South Wales, Bristol & Bath Wotton-under-Edge Branch Opening Review July 2019 Branch Opening Review
South West England
Cheddar
Dorchester
Gillingham
Okehampton
St Austell
July 2019 Branch Opening Review
South Yorkshire, Lincolnshire & Humberside
Brough 
York, Market Weighton
July 2019 Branch Opening Review
 

More detail on branch closures

Town Closing branch Date
closing
Community Engagement
Summary
Branch
Review
Priory, Birmingham 2-4 The Priory, Birmingham, B4 6BP December 2019  
Branch Closure Review
Derby, Normanton Road 336 Normanton Road, Derby, Derbyshire, DE23 6WF December 2019  
Branch Closure Review
Cheltenham, Bath Road 164 Bath Road, Cheltenham, Gloucestershire, GL53 7NF December 2019  
Branch Closure Review
Preston, Lancaster Road 86/88 Lancaster Road, Preston, Lancashire, PR1 2DY December 2019  
Branch Closure Review
Liverpool, Tuebrook 332 West Derby Road, Tuebrook, Liverpool, L13 8AJ September 2019
Branch Closure Review
Branch Closure Review
Liverpool, Hunts Cross 287 Speke Road, Hunts Cross, Liverpool, L25 0NN September 2019
Branch Closure Review
Branch Closure Review
Liverpool, University 124 Mount Pleasant, Liverpool, L3 5UX September 2019
Branch Closure Review
Branch Closure Review
Liverpool 261 County Road, Walton, L4 5PQ 26 April 2019
Branch Impact Assessment
Branch Closure Review
Aberdeen 8 Holburn Street, Aberdeen, AB10 6LP July 2019
Branch Closure Review
Branch Closure Review
Edinburgh Edinburgh
Fountainbridge, 165 Lothian Road, Edinburgh, EH3 9AB
July 2019
Branch Closure Review
Branch Closure Review
Edinburgh Edinburgh
Haymarket, 26 West Maitland Street, Edinburgh, EH12 5DY
July 2019
Branch Closure Review
Branch Closure Review
Keith 151 Mid Street, Keith, Banffshire, AB55 5BJ July 2019
Branch Closure Review
Branch Closure Review
Norwich 136 Unthank Road, Norwich, Norfolk, NR2 2RT September 2019
Branch Closure Review
Branch Closure Review
Wantage 10 Millbrook Square, Grove, Wantage, Oxfordshire, OX12 7JZ September 2019
Branch Closure Review
Branch Closure Review
 
Town Closing branch Date
closing
Branches being
refurbished
Date
opening
Branch
Review
Liverpool 53 Great Charlotte Street, L1 1QY September 2018     Branch Review Branch Closure Review
London 296–302 High Holborn December 2018     Branch Review
Town Closing branch Date
closing
Branches being
refurbished
Date
opening
Branch
Review
Altrincham 72 George Street,
WA14 1RF
June 2017     Branch Review
Beith 34 Eglinton Street,
KA15 1AQ
June 2017     Branch Review
Birmingham 407-409 Coventry Road, Small Heath,
B10 0SP
June 2017     Branch Review
Bridge Of Allan 40 Henderson Street,
FK9 4HS
June 2017     Branch Review
Cambuslang 5 Greenlees Road,
G72 8JB
June 2017     Branch Review
Cardenden 171 Station Road,
KY5 0BN
June 2017     Branch Review
Charing Cross, Glasgow 411-413 Sauchiehall Street,
G2 3LG
June 2017     Branch Review
Dalry 58 New Street,
KA24 5AF
June 2017     Branch Review
Dunblane 30 High Street,
FK15 0AB
June 2017     Branch Review
Fiveways, Grimsby 259 Durban Road,
DN32 8AU
June 2017     Branch Review
Glasgow 13 Braehead Shopping Centre, Kings Inch Road,
G51 4BP
June 2017     Branch Review
Glasgow 1105 Maryhill Road,
G20 9AY
June 2017     Branch Review
Goring-On-Thames High Street, Reading
RG8 9AT
June 2017     Branch Review
Huddersfield 5 Ramsden Street,
HD1 2SN
June 2017     Branch Review
Kirriemuir 3 Reform Street,
DD8 4BS
June 2017     Branch Review
Linlithgow 3 The Vennel,
EH49 7EX
June 2017     Branch Review
Lochgelly 142 - 146 Main Street,
KY5 9JR
June 2017     Branch Review
Manchester 36, Cross Street,
M2 7AQ
December 2017      Branch Review
Nottingham 193 Sneinton Dale,
NG2 4HU
June 2017     Branch Review
Otley 18 Manor Square,
LS21 3AY
June 2017     Branch Review
Paisley 63 Neilston Road,
PA2 6NA
June 2017     Branch Review
Sheffield 33 Charles Street,
S1 2HU
June 2017     Branch Review
Sherborne 45 Cheap Street,
DT9 3PU
June 2017     Branch Review
Sighthill, Edinburgh 495a Calder Road,
EH11 4AP
June 2017     Branch Review
Southampton 20 London Road,
SO15 2SR
June 2017     Branch Review
Tranent 100 High Street,
EH33 1HH
June 2017     Branch Review
Troon 9 Ayr Street,
KA10 6EB
June 2017     Branch Review
Woodside, Aberdeen 435 Great Northern Road,
AB24 2EH
June 2017     Branch Review
Bournemouth 5-6 Lansdowne Crescent May 2017 81 Old Christchurch Road May 2017

Branch Review

Manchester

855 Stockport Street

1296 Ashton Old Road

May 2017

574 Stockport Road April 2017

Branch Review

Branch Review

London

44 Bridge Street

 

762 Finchley Road

May 2017

April 2017

19 Highgate Hill March 2017 Branch Review

 

Branch Review

Plymouth 103 Wolseley Road March 2017

162 Armada Way

36 Morshead Road 

April 2017

 

Branch Review

London

51 Highgate High Street

Stoke Newington High Street

Feburary 2017

January 2017

19 Highgate Hill March 2017

Branch Review

Branch Review

Basildon 1 Main Centre January 2017     Branch Review
Coventry     15 High Street April 2017  
Town Closing
branches
Date closing Refurbished branches Date opening Branch
Review
Aberdeen

33 Queens Road

 

46 Castle Street

December 2016 St Nicholas Street (New flagship branch) December 2016 Branch Review

 

Branch Review
Aberdeen 19 Union Terrace November 2016 St Nicholas Street (New flagship branch) December 2016 Branch Review
Birmingham 13 Temple Street November 2016 134 New Street
(New flagship branch)
December 2016 Branch Review
London     34 London Wall November 2016  
Glasgow 238 Ayr Road November 2016 Busby Road October 2016  Branch Review
Edinburgh

19 Castle Street

 

Niddrie Mains Road

November 2016

28 Hanover Street

 

16b Cameron Toll Centre

October 2016

Branch Review

 

Branch Review

Wolverhampton

21 Bargate Drive

 

10 Trysull Road 

November 2016

Queen Street October 2016 Branch Review

 

Branch Review
London 

33 Ludgate Hill

November 2016

174 Clapton Common Road December 2016  Branch Review

 

 

Dundee 96 Albert Street November 2016     Branch Review
Fleetwood  13 Lord Street November 2016      Branch Review
Birmingham 79 Long Acre November 2016 Alum Rock Road November 2016 Branch Review
Birmingham 7 Kings Parade December 2016 134 New Street
(New flagship branch)
December 2016 Branch Review  
Manchester  37 Regent Crescent June 2016      
Denny 33 Church Walk July 2016      
Edinburgh

30 London Road

1 Bowhill Terrace

July 2016

59 Leith Walk July 2016   
Torquay 43 Union Street July 2016  221 St Marychurch Road July 2016  
Glasgow

11-13 Albert Road

119 Cathcart Road

July 2016

94-102 Kilmarnock Road July 2016  
Lincoln 12 Bank Street June 2016 203 High Street June 2016  
Doncaster 20/22 Frenchgate June 2016 47 High Street June 2016  
Hull 51 Jameson Street May 2016 87-91 Jameson Street April 2016  
Walsall 41/43 Bridge Street May 2016 The Bridge May 2016  
Bristol 20 Clare Street May 2016 36-38 Merchant Street April 2016  
York St Helens Square April 2016 25-27 Parliament Street April 2016  
Chancery Lane 116 Chancery Lane March 2016      
Dundee Perth Road March 2016      
Town Closing branch Date closed Refurbished branch Date opened
Grimsby 9-10 Old Market Place November 2015 41-43 Victoria Street October 2015
Aberdeen

226 Union Street

148 Union Street

November 2015 19 Union Terrace October 2015
Glasgow

85 St Vincent Street

180 West George Street

November 2015 52-60 St Vincent Street October 2015
Leicester 17 Granby Street October 2015 Town Hall Square, 17 Horsefair Street September 2015
Peterborough 40 Long Causeway October 2015 30-31 Long Causeway September 2015
Carmarthen Cheltenham House, 9 Darkgate October 2015 5 Blue Street September 2015
Dundee Reform Street October 2015 29 Meadowside September 2015
Nottingham 7 Beastmarket Hill October 2015    
Swansea

33 Craddock Street

29 The Kingsway

October 2015 11 Union Street September 2015
Swindon 93 Commercial Road October 2015 31-33 The Parade September 2015
Newport Bridge Street October 2015 149-151 Commercial Street October 2015
Chelmsford 1 High Street September 2015 88-89 High Street August 2015
Harrow on the Hill 322 Station Road September 2015 53 St Ann's Road August 2015
Newcastle 15 Ridley Place September 2015 St Mary's Place, 162 Northumberland Street September 2015
Enfield 47-49 Church Street August 2015 22-24 Church Street March 2015