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Credit Card Help

Get help with the most commonly searched for topics relating to credit cards.

About your card

Balance Transfers

Credit Card terms and conditions

You can find the terms and conditions for products currently available at Legal / TSB Bank (link below). The rates of interest offered to you will be dependent on your individual circumstances.

A copy of the terms and conditions applicable to you, would have been given to you when you applied for your TSB Credit Card.

Section 75 protection for purchases

Fraud guarantee is available exclusively to Mastercard cardholders and provides access to unforgettable experiences and valuable everyday discounts in the cities where you live and travel.

Register your TSB credit card with and check every time you travel to see what exclusive experiences and benefits are running at your destination. Go to

Priceless Mastercard logo

Mastercard Emergency Cash

This service has now been withdrawn by mastercard.

Managing your credit card account

Registering for Internet Banking

Updating personal details

Ways to pay my credit card

Google Pay registration

Apple Pay registration

Fraud Prevention Centre

Strong Customer Authentication

Paperless / Statement support

Credit balance refunds

Changing your credit limit

Replacement cards and PINs
Log into Internet Banking and in the ‘Your account tools’ section select ‘Replacement cards and PINs’. You can also do this in the TSB Mobile Banking App by selecting ‘Manage cards and PINs’ from the app menu, or use our online chat service by selecting ‘Chat to us’ to start a secure chat.

Alternatively, you can order a new Card or PIN by calling us on 03459 758 758 or visiting a branch.

Currency conversion

Additional credit card holder