We know the way many people do their banking is changing. To make sure we're meeting the future needs of our Customers and local communities we're looking at how we can make changes to invest in our branch services.
In the last two years, we've redesigned over 150 branches and they now offer more self-service facilities and more TSB Partners on hand to help. And we're very proud to have opened two brand new flagship branches in Aberdeen and Birmingham, with more to follow.
Local branches, local decisions
For any branches that we close, we've committed to carrying out local, comprehensive Branch Reviews to understand how the closure might affect each community, and we've signed up to the Access to Banking Standards Protocol to help us do that.
You can find a Branch Review at each closing branch, and you can also read them here. They explain the local information we’ve gathered as part of the branch review, which includes details about banking alternatives in each local area, including our agreement with the Post Office® for basic branch services.
Extra help with your banking
We’re taking great care to help our Customers with the changes. If you find travel difficult or need extra help, please talk to one of our Partners when you’re in branch. They’ll help you find other ways to do your banking.
Our Partners are also offering ‘Get Me Started’ appointments to help our Customers register for and use online, mobile and telephone banking. Please ask one of our Partners if you’d like to find out more.
Even better banking
We're incredibly proud of our two new flagship branches, which opened in Birmingham and Aberdeen in December 2016.
We asked our customers what changes they would like to see in our branches, and their ideas are at the heart of our design.
60% of TSB customers said they wanted more self-service machines in branches. So we’ve installed the latest self-service machines that let Customers pay in cheques, pay bills and make other transactions quickly - all without needing to visit a counter.
88% of TSB customers wanted TSB Partners on hand to help them with more complicated money matters. So the new branches have an entire area dedicated to face-to-face conversations, with purpose-built meeting rooms so Customers can discuss their finances, as well as TSB’s services, in privacy and comfort.
We've also installed digital screens to let Customers know what we have to offer, as well as helpful information on local news and events.
We look forward to seeing you soon in one of our branches.