Contact us

Choose the topic or product you have a query about and we’ll point you to useful information and ways to get in touch with us.

If you choose to call us, please remember to have your personal details to hand to help us deal with your query effectively.

Our opening hours are 8am to 8pm. Our lost and stolen card and fraud reporting lines are open 24/7.

Business customers - see our Business Banking contact details here

 

You can use our mobile app and Internet Banking for your everyday banking.

How to set up mobile banking

How to set up Internet Banking

 

Get in touch with us for help and support

Online chat – TSB Smart Agent

The fastest way to get help securely is to use the TSB Mobile Banking App, where you can get help with queries 24/7. You can also speak to a member of our team 8am – 5.30pm Monday to Friday excluding bank holidays. Just open the app menu and then select ‘Chat to us’.

You’ll need to be registered for Internet Banking before you can use the mobile app. If you need help now, you can use our automated web chat service by visiting our Help and Support page. Just look for the blue ‘Need help? Click here’ button on the right-hand side to get started.

Download our Mobile Banking app for iOS Download our Mobile Banking app for Android

 

 

Telephone

03459 758 758 (UK)
+44 (0) 20 3284 1575 (abroad)
Lines open 8am to 8pm Monday to Sunday.

Textphone

0345 835 3843 (UK)
+44 (0) 20 3284 1575 (abroad)
Lines open 8am to 8pm Monday to Sunday.

SignVideo

To find out how to contact us via SignVideo, please visit our hearing support page.

AppStore is a trademark of Apple Inc. registered in the US and other countries. Google Play is a trademark of Google LLC.

 

 

Internet Banking queries

As our lines can get busy, please visit tsb.co.uk/coronavirus or chat to us online before calling.

Telephone

0345 835 3844
+44 (0) 203 284 1577 (abroad)
Lines open Monday to Saturday 8am to 8pm, Sunday 8am to 6pm.

Textphone

03458 353 840 (UK)
+44 (0) 1733 286 351 (abroad)

 
Find a branch
 

Report suspected fraud

Credit and debit card fraud

The fastest way to report debit or credit card fraud is by using the TSB Mobile Banking app. Just tap ‘Chat to us’ from the menu and type ‘fraud’ to get started

0345 835 7922
Not in the UK? Call +44 (0) 1733 286355
Lines open between 8am - 9pm.

Unsure about a transaction

There can be a number of explanations for a payment you're unsure about, it may not always be fraudulent. You can get help here.

All other types of fraud

0800 096 8669
Not in the UK? Call +44 (0) 1733 462206
Lines open 8am - 9pm.

 
 

Report a lost or stolen card:

Via the App

The fastest way to report a card lost or stolen and get a replacement is via the mobile app. In the app, just select ‘Manage cards and PINs’ then follow the easy steps.

Don’t have the TSB Mobile Banking app? Download it here. It’s safe, secure and easy to get started.

Download our Mobile Banking app for iOS Download our Mobile Banking app for Android

 

 

Via Internet Banking

Just go to ‘Lost & stolen cards’ under ‘Your account tools’

 

Telephone

0800 015 0030 (UK)
+ 44 (0) 2074 812567 (abroad)
Lines open 24/7

Textphone

0800 161 5176 (UK)

SignVideo

To find out how to contact us via SignVideo, please visit our hearing support page.

AppStore is a trademark of Apple Inc. registered in the US and other countries. Google Play is a trademark of Google LLC.

 

 

Get in touch with us for help and support

 
Existing account queries

03459 758 758 (UK)
+44 (0) 203 284 1 575 (abroad)
Open 8am to 8pm Monday to Sunday.

Textphone

0345 835 3843 (UK)
+44 (0) 1733 286 350 (abroad)

SignVideo

To find out how to contact us via SignVideo, please visit our hearing support page.

Internet Banking

Log into Internet Banking

 
 
Find a branch
 

Get in touch with us for help and support

 
Existing account queries

03459 758 758 (UK)
+44 (0) 203 284 1575 (abroad)
Open 8am to 8pm Monday to Sunday.

Textphone

0345 835 3843 (UK)
+44 (0) 1733 286 350 (abroad)

SignVideo

To find out how to contact us via SignVideo, please visit our hearing support page.

 
 
Find a branch
 

Get in touch with us for help and support

 
Existing mortgage queries

0345 835 3380(UK)
+44 (0) 1452 890 225 (abroad)
Monday to Friday 8.30am-7pm
 

New mortgage queries

0800 056 1088(UK)
+44 (0) 1452 890 225 (abroad)
Monday to Friday 8am-8pm, 9am to 2pm Saturdays

Other contact methods
 
Online
 
 
 
Textphone

0345 835 3843 (UK)
+44 (0) 1733 286 350 (abroad)

SignVideo

To find out how to contact us via SignVideo, please visit our hearing support page.

Want to give feedback?

If you would like to give us feedback which doesn’t relate to a complaint, get in touch by completing our feedback form.

Additional information
We use Adobe Sign for this kind of request. Adobe will pass the information you provide to us in a secure manner and won’t process it in any other way. Information on how we use your data can be found in our Data Privacy Notice.
 
This form can not be used to make an amendment to a new or existing mortgage.

If you’re unhappy with our products or services, you can make a complaint by visiting our ‘how to make a complaint’ page.

 
Find a branch
 

Get in touch with us for help and support

 
Credit card queries

0345 835 3846 (UK)
+44 203 284 1581 (abroad)
Open 8am to 8pm.

Textphone

0345 835 3843 (UK)
+44 (0) 1733 286 350 (abroad)

SignVideo

To find out how to contact us via SignVideo, please visit our hearing support page.

 
Find a branch
 

Get in touch with us for help and support

 
Existing loan queries

0800 111 4166 (UK)
Monday to Friday 8am to 6pm.

New loan queries

0345 835 3861(UK)
Monday to Friday 8am to 6pm.

Textphone

0345 835 3843 (UK)
+44 (0) 1733 286 350 (abroad)

SignVideo

To find out how to contact us via SignVideo, please visit our hearing support page.

 
Useful information for common queries

Find out how much I can borrow

Find a branch
 

Get in touch with us for help and support

 
Pick & Protect Home Insurance

Sales & Renewals
0345 030 8778 (UK)

Claims or Claims complaints
0345 030 8782 (UK)

Amendment or Cancellation
0345 030 8778 (UK)

Sales and Service Complaints
0345 030 8815 (UK)

Textphone

0345 835 3843 (UK)
+44 (0) 1733 286 350 (abroad)

SignVideo

To find out how to contact us via SignVideo, please visit our hearing support page.

 
Home Solutions Home Insurance

Customer Helpline
0345 901 3147 (UK)

 
Find a branch
 

Get in touch with us for help and support

Any queries

03459 758 758 (UK)
+44 (0) 20 3284 1575 (abroad)
Open 8am to 8pm Monday to Sunday.

For Travel Insurance with your Silver Account:

Call Silver Membership Services
0345 835 3835  (UK)
+44 (0) 2032 841 583 (abroad)

For Travel Insurance with your Gold Account:

Call Gold Membership Services
0345 835 3834 (UK)
+44 (0) 20 3284 1584 (abroad)

For Travel Insurance with your Platinum Account:

Call Platinum Membership Services
0345 835 3833  (UK)
+44 (0) 2032 841 585 (abroad)

For Travel Insurance with your Premier Account:

Call Premier Membership Services
0345 975 8000  (UK)
+44 (0) 2032 841 580 (abroad)

 
 
Textphone

0345 835 3843 (UK)
+44 (0) 1733 286 350 (abroad)

SignVideo

To find out how to contact us via SignVideo, please visit our hearing support page.

 
Want to dispute a transaction on your debit or credit card? 

Find out what to do on our dedicated page if you don't recognise a transaction, or you haven't received the goods or services you've paid for. And remember to send us any supporting documents required as these will help us with your dispute quickly.

 

Help and Support

Need help finding the answer to a question? Check out our Help and Support page. You’ll also find the link to our Complaints page there too.

Help and Support

 

 

Dispute automated decline decision

If you would like us to rethink our decision based on different information you have to show us, please fill out the below form.

Dispute automated decline decision

When you’ve lost someone close to you, sorting out the finances will be the last thing on your mind. We are here to help make this as simple and straightforward as possible for you.

 

 

 
Our team is available Monday - Friday 7am - 10pm, Saturday - Sunday 8am - 10pm.

Contact us on Twitter

Contact us on Facebook

For media related queries, contact us on our Twitter News page.

Twitter Community rules

We actively encourage comments from our customers and non-customers on TSB related subjects, products and services in a constructive manner.

TSB aims to help with any queries from customers or non-customers. To respect privacy we will not ask for any personal contact details to be posted. It may be necessary to message TSB privately through the direct message function.

We ask that users

  1. Treat others as you would like to be treated. Be polite, even if you disagree. Abuse, inappropriate language, aggression or bullying will not be tolerated (whether aimed at users, individuals, TSB or other companies). Distressing content is also discouraged.
  2. We are happy to help you with your query, but to respect your privacy we cannot ask for personal contact details in an open forum. It may be necessary to ask you to contact us privately by means of a Direct Message.
  3. To safeguard the privacy of individuals please do not send any tweets including information that may identify individuals. Our only response to such tweets will be to ask you to delete them and contact us privately by Direct Message. We aim to promptly respond to any Customer Care enquiry made to @TSB
  4. Comments subject to legal issues (slander, defamation, contempt of court etc) or publicising, encouraging or endorsing illegal activity will not be responded to.
  5. Content with overt religious or political bias intended to incite others will receive no response, nor will we respond to aggressive lobbying (e.g. spam and/or duplicate tweets)
  6. Content containing unverified or false claims will not receive a response.

We reserve the right to block any individuals who repeatedly ignore any of the above priniciples

Please respect all of Twitter's terms and conditions

TSB Facebook Community Rules

We actively encourage comments from our customers and non-customers on TSB related subjects, products and services to be posted in a constructive manner.

TSB aims to help with any queries from customers or non-customers. To respect the privacy of individuals, we will not ask for any personal contact details to be posted. It may be necessary to message TSB privately through the private message function.

We specifically ask that when posting comments that users please

  1. Don’t post any personal data. To ensure the privacy of individuals, personal data will be removed.
  2. Keep your comments relevant to the topic. Off-topic comments may be removed so that we can keep discussions focused for all of our users. New discussions may be started on new topics and all relevant comments should be directed there.
  3. Treat others how you would like to be treated. Be polite, even if you disagree.
  4. Any abusive, aggressive or bullying language aimed at users, individuals or TSB employees will not be allowed. Any comments considered abusive will be removed and if users continue to post abusive, aggressive or bullying behaviour they will be banned from TSB Facebook page.
  5. Any constructive criticisms of TSB will be responded to, where they are relevant to the community.
  6. Any repeated sentiment or duplicated posting (spam) by the same user or group will be removed.
  7. Comments subject to legal issues (slander, defamation, contempt of court infringing other individuals’ legal rights) or publicising / encouraging / endorsing illegal activity will be removed.
  8. Content that is overtly religious or politically bias that is intended to incite others will be removed.

Impersonating brands or other users or featuring licensed or copyright material is not allowed.

Content containing unverified or false claims about TSB’s products will be removed.

Images and video where consent from individuals who are featured is not clear, will be removed.

Please respect all of Facebook's terms and conditions.