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Contact us

If you’re calling us, please have your personal details on hand to help us deal with your query effectively.

Business customers - see our Business Banking contact details here.


Choose the topic or product you have a query about, and we’ll point you to useful information and ways to get in touch with us.

Our opening hours are 8am to 8pm, and our lost or stolen cards and fraud reporting lines are open 24/7.

Get in touch with us for help and support

Online chat – TSB Smart Agent

The fastest way to get help is through the TSB Mobile Banking App. You can get help with queries 24/7 or speak to a member of our team 8am – 5.30pm Monday to Friday, excluding bank holidays. Just open the app menu and then select ‘Chat to us’.

AppStore is a trademark of Apple Inc. registered in the US and other countries. Google Play is a trademark of Google LLC.

Telephone

03459 758 758 (UK)
+44 (0) 20 3284 1575 (abroad)
Lines open 8am to 8pm Monday to Sunday.

Textphone

0345 835 3843 (UK)
+44 (0) 20 3284 1575 (abroad)
Lines open 8am to 8pm Monday to Sunday.

SignVideo

To find out how to contact us via SignVideo, please visit our accessibility support page.

Internet Banking queries

It’s easier to stay on top of your money whenever and wherever you need to.

Set up your online banking quickly using the TSB Mobile Banking App. Or you can register via Internet Banking.

Both services let you check your balance, make and receive faster payments and register to pay a contact by mobile.

Follow our step-by-step guide to get you started.

Telephone

0345 835 3844
+44 (0) 203 284 1577 (abroad)
Lines open Monday to Saturday 8am to 8pm, Sunday 8am to 6pm.

Textphone

03458 353 840 (UK)
+44 (0) 1733 286 351 (abroad)

Useful information for common queries

Login to your Internet Banking
Forgotten your User ID
Forgotten your password/memorable information
Register for Mobile Banking
Register for Internet Banking online

View our guides on how to set up mobile banking and Internet Banking.

Find your local branch
Visit our branch locator.

Report suspected fraud

Unsure about a payment?

There could be many explanations for a payment you’re unsure about. If you don’t recognise it, here's what to do next.

Reporting card fraud?

It’s quicker to report card fraud in the TSB Mobile Banking App. Just tap Chat to us, and type ‘fraud’ to get started.

Or call us on 0800 023 4113

Outside the UK? It’s +44 1733 286355

Lines are open 24/7

Blocked card payment? Sort it out here.

Blocked or fraudulent bank transfer?

  • Do you think a bank transfer was a scam?
  • Has your transfer been blocked?
  • Has somebody else changed your bank details?

For non card related fraud issues call us on 0800 096 8669.

Outside the UK? It’s +44 1733 462206.

Lines are open 24/7

Useful information for common queries

Report a suspicious email or telephone call
Visit our Security Centre

Report a lost or stolen card:

Via the App

The fastest way to report a lost or stolen card, and get a replacement, is via the mobile app. In the app, just select ‘Manage cards and PINs’ then follow the easy steps.

Don’t have the TSB Mobile Banking app? Download it here. It’s safe, secure and easy to get started.

AppStore is a trademark of Apple Inc. registered in the US and other countries. Google Play is a trademark of Google LLC.

 Via Internet Banking

Just go to ‘Lost & stolen cards’ under ‘Your account tools’

Telephone

0800 015 0030 (UK)
+ 44 (0) 2074 812567 (abroad)
Lines open 24/7

Textphone

0800 161 5176 (UK)

SignVideo

To find out how to contact us via SignVideo, please visit our accessibility support page.

Get in touch with us for help and support

Existing account queries

03459 758 758 (UK)
+44 (0) 203 284 1 575 (abroad)
Open 8am to 8pm Monday to Sunday.

Textphone

0345 835 3843 (UK)
+44 (0) 1733 286 350 (abroad)

SignVideo

To find out how to contact us via SignVideo, please visit our accessibility support page.

Get in touch with us for help and support

Existing account queries

03459 758 758 (UK)
+44 (0) 203 284 1575 (abroad)
Open 8am to 8pm Monday to Sunday.

Textphone

0345 835 3843 (UK)
+44 (0) 1733 286 350 (abroad)

SignVideo

To find out how to contact us via SignVideo, please visit our accessibility support page.

Get in touch with us for help and support 

Existing mortgage queries

0345 835 3380 (UK)
+44 (0) 1452 890 225 (abroad)
Monday to Friday 8.30am-7pm

New mortgage queries

0800 056 1088 (UK)
+44 (0) 1452 890 225 (abroad)
Monday to Friday 8am-8pm, 9am to 2pm Saturdays

Other contact methods

Online

Textphone

0345 835 3843 (UK)
+44 (0) 1733 286 350 (abroad)

SignVideo

To find out how to contact us via SignVideo, please visit our accessibility support page.

Want to give feedback?

If you would like to give us feedback which doesn’t relate to a complaint, get in touch by completing our feedback form.

Additional information

We use Adobe Sign for this kind of request. Adobe will pass the information you provide to us in a secure manner and won’t process it in any other way. Information on how we use your data can be found in our Data Privacy Notice.

Get in touch with us for help and support

Credit card queries

0345 835 3846 (UK)
+44 203 284 1581 (abroad)
Open 8am to 8pm.

Textphone

0345 835 3843 (UK)
+44 (0) 1733 286 350 (abroad)

SignVideo

To find out how to contact us via SignVideo, please visit our accessibility support page.

Useful information for common queries

Find out more about our credit cards and apply online
Order a new PIN for a credit card
Order a replacement card if yours is about to expire

Find your local branch
Visit our branch locator.

Get in touch with us for help and support

Existing loan queries

0800 111 4166 (UK)
Monday to Friday 8am to 6pm.

New loan queries

0345 835 3861(UK)
Monday to Friday 8am to 6pm.

Textphone

0345 835 3843 (UK)
+44 (0) 1733 286 350 (abroad)

SignVideo

To find out how to contact us via SignVideo, please visit our accessibility support page.

Useful information for common queries

Find out how much I can borrow

Find your local branch
Visit our branch locator.

Get in touch with us for help and support

Pick & Protect Home Insurance

Sales & Renewals
0345 030 8778 (UK)

Claims or Claims complaints
0345 030 8782 (UK)

Amendment or Cancellation
0345 030 8778 (UK)

Sales and Service Complaints
0345 030 8815 (UK)

Textphone
0345 835 3843 (UK)
+44 (0) 1733 286 350 (abroad)

SignVideo

To find out how to contact us via SignVideo, please visit our accessibility support page.

Home Solutions Home Insurance
Customer Helpline
0345 901 3147 (UK)

Find your local branch
Visit our branch locator.

Get in touch with us for help and support

Any queries

03459 758 758 (UK)
+44 (0) 20 3284 1575 (abroad)
Open 8am to 8pm Monday to Sunday.

For Travel Insurance with your Silver Account:

Call Silver Membership Services
0345 835 3835  (UK)
+44 (0) 2032 841 583 (abroad)

For Travel Insurance with your Gold Account:

Call Gold Membership Services
0345 835 3834 (UK)
+44 (0) 20 3284 1584 (abroad)

For Travel Insurance with your Platinum Account:

Call Platinum Membership Services
0345 835 3833  (UK)
+44 (0) 2032 841 585 (abroad)

For Travel Insurance with your Premier Account:

Call Premier Membership Services
0345 975 8000  (UK)
+44 (0) 2032 841 580 (abroad)

You can use BT RelayUK by adding 18001 to the start of our numbers. 

Or communicate with us using sign language with our SignVideo service, available from 8am - 6p.m Monday to Friday.

Personal Banking:

Business Banking:

Want to dispute a transaction on your debit or credit card? 

Find out what to do on our dedicated page if you don't recognise a transaction, or you haven't received the goods or services you've paid for. And remember to send us any supporting documents required as these will help us with your dispute quickly.

Help and Support

Need help finding the answer to a question? Check out our Help and Support page. You’ll also find the link to our Complaints page there too.

Dispute automated decline decision

If you would like us to rethink our decision based on different information you have to show us, please fill out the below form.

If you’ve recently been declined for a TSB current account, overdraft, credit card, or loan, then you can appeal this decision. To find out more about the process, please see our appeals page.

When you’ve lost someone close to you, sorting out the finances will be the last thing on your mind. We are here to help make this as simple and straightforward as possible for you.

Our team is available Monday - Friday 7am - 10pm, Saturday - Sunday 8am - 10pm.

Contact us on Twitter

Contact us on Facebook

For media related queries, contact us on our Twitter News page.

Twitter Community rules

We actively encourage comments from our customers and non-customers on TSB related subjects, products and services in a constructive manner.

TSB aims to help with any queries from customers or non-customers. To respect privacy we will not ask for any personal contact details to be posted. It may be necessary to message TSB privately through the direct message function.

We ask that users

  1. Treat others as you would like to be treated. Be polite, even if you disagree. Abuse, inappropriate language, aggression or bullying will not be tolerated (whether aimed at users, individuals, TSB or other companies). Distressing content is also discouraged.
  2. We are happy to help you with your query, but to respect your privacy we cannot ask for personal contact details in an open forum. It may be necessary to ask you to contact us privately by means of a Direct Message.
  3. To safeguard the privacy of individuals please do not send any tweets including information that may identify individuals. Our only response to such tweets will be to ask you to delete them and contact us privately by Direct Message. We aim to promptly respond to any Customer Care enquiry made to @TSB
  4. Comments subject to legal issues (slander, defamation, contempt of court etc) or publicising, encouraging or endorsing illegal activity will not be responded to.
  5. Content with overt religious or political bias intended to incite others will receive no response, nor will we respond to aggressive lobbying (e.g. spam and/or duplicate tweets)
  6. Content containing unverified or false claims will not receive a response.

We reserve the right to block any individuals who repeatedly ignore any of the above priniciples

Please respect all of Twitter's terms and conditions

TSB Facebook Community Rules

We actively encourage comments from our customers and non-customers on TSB related subjects, products and services to be posted in a constructive manner.

TSB aims to help with any queries from customers or non-customers. To respect the privacy of individuals, we will not ask for any personal contact details to be posted. It may be necessary to message TSB privately through the private message function.

We specifically ask that when posting comments that users please

  1. Don’t post any personal data. To ensure the privacy of individuals, personal data will be removed.
  2. Keep your comments relevant to the topic. Off-topic comments may be removed so that we can keep discussions focused for all of our users. New discussions may be started on new topics and all relevant comments should be directed there.
  3. Treat others how you would like to be treated. Be polite, even if you disagree.
  4. Any abusive, aggressive or bullying language aimed at users, individuals or TSB employees will not be allowed. Any comments considered abusive will be removed and if users continue to post abusive, aggressive or bullying behaviour they will be banned from TSB Facebook page.
  5. Any constructive criticisms of TSB will be responded to, where they are relevant to the community.
  6. Any repeated sentiment or duplicated posting (spam) by the same user or group will be removed.
  7. Comments subject to legal issues (slander, defamation, contempt of court infringing other individuals’ legal rights) or publicising / encouraging / endorsing illegal activity will be removed.
  8. Content that is overtly religious or politically bias that is intended to incite others will be removed.

Impersonating brands or other users or featuring licensed or copyright material is not allowed.

Content containing unverified or false claims about TSB’s products will be removed.

Images and video where consent from individuals who are featured is not clear, will be removed.

Please respect all of Facebook's terms and conditions.