The fastest way to get help securely is to use the TSB Mobile Banking App, where you can get help with queries 24/7. You can also speak to a member of our team 9am – 4.30pm Monday to Friday excluding bank holidays. Just open the app menu and then select ‘Chat to us’.
You’ll need to be registered for Internet Banking before you can use the mobile app. If you need help now, you can use our automated web chat service by visiting our Help and Support page. Just look for the blue ‘Need help? Click here’ button on the right-hand side to get started.
Want to dispute a transaction on your debit or credit card?
Find out what to do on our dedicated page if you don't recognise a transaction, or you haven't received the goods or services you've paid for. And remember to send us any supporting documents required as these will help us with your dispute quickly.
For media related queries, contact us on our
Twitter News page.
Twitter Community rules
We actively encourage comments from our customers and non-customers on TSB related subjects, products and services in a constructive manner.
TSB aims to help with any queries from customers or non-customers. To respect privacy we will not ask for any personal contact details to be posted. It may be necessary to message TSB privately through the direct message function.
We ask that users
Treat others as you would like to be treated. Be polite, even if you disagree. Abuse, inappropriate language, aggression or bullying will not be tolerated (whether aimed at users, individuals, TSB or other companies). Distressing content is also discouraged.
We are happy to help you with your query, but to respect your privacy we cannot ask for personal contact details in an open forum. It may be necessary to ask you to contact us privately by means of a Direct Message.
To safeguard the privacy of individuals please do not send any tweets including information that may identify individuals. Our only response to such tweets will be to ask you to delete them and contact us privately by Direct Message. We aim to promptly respond to any Customer Care enquiry made to @TSB
Comments subject to legal issues (slander, defamation, contempt of court etc) or publicising, encouraging or endorsing illegal activity will not be responded to.
Content with overt religious or political bias intended to incite others will receive no response, nor will we respond to aggressive lobbying (e.g. spam and/or duplicate tweets)
Content containing unverified or false claims will not receive a response.
We reserve the right to block any individuals who repeatedly ignore any of the above priniciples
We actively encourage comments from our customers and non-customers on TSB related subjects, products and services to be posted in a constructive manner.
TSB aims to help with any queries from customers or non-customers. To respect the privacy of individuals, we will not ask for any personal contact details to be posted. It may be necessary to message TSB privately through the private message function.
We specifically ask that when posting comments that users please
Don’t post any personal data. To ensure the privacy of individuals, personal data will be removed.
Keep your comments relevant to the topic. Off-topic comments may be removed so that we can keep discussions focused for all of our users. New discussions may be started on new topics and all relevant comments should be directed there.
Treat others how you would like to be treated. Be polite, even if you disagree.
Any abusive, aggressive or bullying language aimed at users, individuals or TSB employees will not be allowed. Any comments considered abusive will be removed and if users continue to post abusive, aggressive or bullying behaviour they will be banned from TSB Facebook page.
Any constructive criticisms of TSB will be responded to, where they are relevant to the community.
Any repeated sentiment or duplicated posting (spam) by the same user or group will be removed.
Comments subject to legal issues (slander, defamation, contempt of court infringing other individuals’ legal rights) or publicising / encouraging / endorsing illegal activity will be removed.
Content that is overtly religious or politically bias that is intended to incite others will be removed.
Impersonating brands or other users or featuring licensed or copyright material is not allowed.
Content containing unverified or false claims about TSB’s products will be removed.
Images and video where consent from individuals who are featured is not clear, will be removed.