Our team is available Monday - Friday 7am - 10pm, Saturday - Sunday 8am - 10pm.
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For media related queries, contact us on our
Twitter News page.
Twitter Community rules
We actively encourage comments from our customers and non-customers on TSB related subjects, products and services in a constructive manner.
TSB aims to help with any queries from customers or non-customers. To respect privacy we will not ask for any personal contact details to be posted. It may be necessary to message TSB privately through the direct message function.
We ask that users
- Treat others as you would like to be treated. Be polite, even if you disagree. Abuse, inappropriate language, aggression or bullying will not be tolerated (whether aimed at users, individuals, TSB or other companies). Distressing content is also discouraged.
- We are happy to help you with your query, but to respect your privacy we cannot ask for personal contact details in an open forum. It may be necessary to ask you to contact us privately by means of a Direct Message.
- To safeguard the privacy of individuals please do not send any tweets including information that may identify individuals. Our only response to such tweets will be to ask you to delete them and contact us privately by Direct Message. We aim to promptly respond to any Customer Care enquiry made to @TSB
- Comments subject to legal issues (slander, defamation, contempt of court etc) or publicising, encouraging or endorsing illegal activity will not be responded to.
- Content with overt religious or political bias intended to incite others will receive no response, nor will we respond to aggressive lobbying (e.g. spam and/or duplicate tweets)
- Content containing unverified or false claims will not receive a response.
We reserve the right to block any individuals who repeatedly ignore any of the above priniciples
Please respect all of
Twitter's terms and conditions
TSB Facebook Community Rules
We actively encourage comments from our customers and non-customers on TSB related subjects, products and services to be posted in a constructive manner.
TSB aims to help with any queries from customers or non-customers. To respect the privacy of individuals, we will not ask for any personal contact details to be posted. It may be necessary to message TSB privately through the private message function.
We specifically ask that when posting comments that users please
- Don’t post any personal data. To ensure the privacy of individuals, personal data will be removed.
- Keep your comments relevant to the topic. Off-topic comments may be removed so that we can keep discussions focused for all of our users. New discussions may be started on new topics and all relevant comments should be directed there.
- Treat others how you would like to be treated. Be polite, even if you disagree.
- Any abusive, aggressive or bullying language aimed at users, individuals or TSB employees will not be allowed. Any comments considered abusive will be removed and if users continue to post abusive, aggressive or bullying behaviour they will be banned from TSB Facebook page.
- Any constructive criticisms of TSB will be responded to, where they are relevant to the community.
- Any repeated sentiment or duplicated posting (spam) by the same user or group will be removed.
- Comments subject to legal issues (slander, defamation, contempt of court infringing other individuals’ legal rights) or publicising / encouraging / endorsing illegal activity will be removed.
- Content that is overtly religious or politically bias that is intended to incite others will be removed.
Impersonating brands or other users or featuring licensed or copyright material is not allowed.
Content containing unverified or false claims about TSB’s products will be removed.
Images and video where consent from individuals who are featured is not clear, will be removed.
Please respect all of
Facebook's terms and conditions.
