Skip to main content

Our Social Media Community Rules

We’re always pleased to hear from you, whether you bank with us or not. You can contact us on the following social media channels:

TSB's social media channels are:

TSB news and announcements are also on our X News page.

We’ll try to answer your comments and queries as soon as we can during these hours: Monday to Friday, 7am to 10pm, Saturday and Sunday 8am to 10pm.

If you’re posting, however, please follow our guidelines:

  • Be nice 
    Speak to others as you’d like to be spoken to - especially if you happen to disagree. We don’t like to see abuse, inappropriate language, aggression or bullying, and we may remove comments of that type from our pages. If someone posts unacceptable content repeatedly, we may have to block them.
  • Be careful 
    Your privacy is important to us so please be careful not to post any personal data about yourself or others. If you do post information that might identify people, we’ll ask you to delete it, or remove it ourselves.
  • Be relevant
    Please stay on topic – that is, posting comments and questions about TSB. Just so you know, you are more than welcome to send constructive criticism – it can help us improve our service to you.
  • Avoid posting this kind of content
  • With overt religious or political bias
  • That’s repeated or aggressive (ie spamming)
  • With unverified or false claims (ie misinformation)
  • With images missing consent from the individuals featured
  • That impersonates other brands or individuals
  • That contains licensed or copyrighted material

We won’t respond to these types of comments and may block and report users who repeatedly post them.
 

Please also respect the terms and conditions of each social media platform. 

TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no. SC95237.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.

TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. Not all telephone banking services are available 24/7.

Together we can end domestic abuse.

Safe Spaces, UK Says No more, popup