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Appeal against a decline decision

If you’ve been declined due to incorrect information, or if your circumstances have changed, let us know. All appeals are looked at by our lending team to double check our decision.

You’ll need to share supporting documents or evidence relevant to your appeal.

Before you appeal a decision

  • This process is to appeal against a decline for a loan, overdraft, current account, credit card, or credit card limit increase.
  • If your details have changed recently, you’ll need to update them before appealing. Find out how to 'Update details'
  • We can only look at decisions made within the last 30 days.
  • We might have to run another credit check if you launch an appeal.

How to appeal a decision

The quickest way to appeal a decision

It’ll take a few minutes to complete, and we’ll email you a decision within 10 working days.

If you use a screen reader or need more support, please use one of the other ways to appeal a decision. Or if you’re in a vulnerable situation, please let us know.

We use Adobe Sign for this kind of request. Adobe will pass the information you provide to us in a secure manner and won’t process it in any other way. Information on how we use your data can be found in our Data Privacy Notice.