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Fancy a free lunch?

You can earn £5 cashback every month for 6 months with the Spend & Save current account.

Min 20 card payments each month. Cashback payable for first 6 months including month account opened. 18+ & UK resident. T&Cs apply.

 

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Bank of England: On 1 February 2024, the Bank of England announced no change to its base rate. Base rate remained at 5.25%.

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Cosy up to energy bill savings

A free personalised plan from Snugg could help you make savvy savings on your energy bills. And saving money feels good.

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Stay on top of your money

Register with our app in minutes and manage your money wherever you need to.

Money worries If you’re struggling with the cost of living, you’re not alone. We’re here to help you get the support you need. Visit our money worries page.

The Mortgage Charter has been set up by the UK’s largest lenders, the FCA, and the UK government to give mortgage customers more help and support with their mortgage repayments. Find out more.


The only bank in Britain to offer a fraud refund guarantee

  • Guaranteed protection from fraud on your TSB account up to £1 million - T&Cs apply
  • We offer more fraud protection than any other UK bank 
  • The first bank in the UK to offer this level of cover to customers

"A customer gave £2,972 to a fraudster who impersonated a court official demanding that an unpaid bill be paid. The customer was threatened with bailiffs, only realising later that it was a scam. TSB refunded them in full."

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Claire

TSB fraud analyst, Gloucester



Need extra support?

There may be all sorts of reasons you might need us to work with you differently. We're here to help.

Got a question?

Trouble logging in or need help with your banking? Head to Help and Support for answers.

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Give us a call, or chat to us online and in the app using TSB Smart Agent.

Independent service quality survey results

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Independent service quality survey results

Authorised push payment (APP) fraud rankings in 2022

Authorised push payment (APP) fraud happens when someone is tricked into transferring money to a fraudster’s bank account. These charts use data given to the Payment Systems Regulator (PSR) by major banking groups in the UK, in 2022.

You can read the full report by visiting www.psr.org.uk/app-fraud-data

Share of APP fraud refunded

This data was provided by major UK banks in response to a request from the PSR and shows the proportion of total APP fraud losses that were reimbursed, out of 14 firms. Higher figure is better.

Share of APP fraud refunded comparison

APP fraud received per £million transactions: smaller UK banks and payment firms

This data shows the amount of APP fraud received per million pounds of transactions, out of 20 firms. Lower figure is better.

APP fraud received per £million transactions: smaller UK banks and payment firms comparison

APP fraud sent per £million transactions

This data was provided by major UK banks in response to a request from the PSR and shows the amount of APP fraud sent per million pounds of transactions, out of 14 firms. Lower figure is better.

APP fraud sent per £million transactions comparison

APP fraud received per £million transactions: major UK banks and building societies

This data shows the amount of APP fraud received per million pounds of transactions, out of 20 firms. Lower figure is better.

APP fraud received per £million transactions: major UK banks and building societies comparison
FSCS Protected
Financial Services Compensation Scheme

We're covered by the Financial Services Compensation Scheme (FSCS). This means that any money you hold in a TSB account is protected up to a limit of £85,000 - so you won't lose out.

Take five. To stop fraud
Is someone asking you to move your money?

Never transfer money to, or share passwords with, someone you don’t trust. This includes people online you’ve never met, too-good-to-be-true investments, and companies asking you to transfer funds directly to them.

Important information

Fraud refund guarantee

Return

Valid from 14/04/2019. No refund if customers are involved in committing the fraud or repeatedly ignore account safety advice. Guarantee limited to £1 million per claim for authorised transactions. Purchase disputes are not covered by the guarantee. Other conditions apply.

Snugg

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You must be 18+ and a UK resident only to use Snugg’s services.
TSB is an introducer to Snugg. We can’t give you advice about the services they provide. So think carefully when deciding if the services they recommend are right for you.