Some customers have made us aware they’re receiving emails, texts and tweets claiming to be from TSB. We’d never ask you for security details such as PIN, username or full password. Fraudsters might. Here are some ways you can protect yourself.
All TSB products (including current accounts, savings and credit cards) are viewable online, apart from mortgage accounts. If you need to speak to us urgently about your mortgage, please come into a branch.
We’ve now fixed an issue where some accounts were showing an incorrect due date online for their next credit card payment. We’re also aware that some customers are still seeing an incorrect payment due of £0.00. Please ignore this. Your statement will show the correct details about your next payment.
Your Internet Banking inbox is currently unavailable, so you can't access your paperless correspondence and statements. We’re working to fix this.
Direct Debits and standing orders are working. We’ve fixed an issue that prevented a small number of standing orders reaching the payee. If this has affected you, we're paying the money back into your account and we’ll be in touch to explain what’s happened.
You can make payments through our Mobile App and Internet Banking. However some customers are having difficulties and seeing an error message. If your payment query is urgent please give us a ring or visit us in branch. Please be aware that our call centres and branches are currently busier than usual, so it may take us longer than normal to help you.
If you’re trying to pay a bill (e.g. your water bill), you can use your debit card to pay the provider directly.
Online payments are available and should work for most customers.
If you’re having difficulty making payments using Business Internet Banking and our Business Banking Authentication app, please call us on 0345 835 3858. Please be aware that our call centres are currently busier than usual, so it may take us longer than normal to help you.