We’re working to put things right.

Latest updates on some of the common questions our customers are asking us.
 

Frequently Asked Questions

Need to contact us?

You can call us on 03459 758 758 or visit your nearest TSB branch. We’re busier than usual and it may take us longer than normal to help you. So please bear with us.  

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Please watch out for fraud.

Some customers have made us aware they’re receiving emails, texts and tweets claiming to be from TSB. We’d never ask you for security details such as PIN, username or full password. Fraudsters might. Here are some ways you can protect yourself.

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How to make a complaint.

Find out more about what we are doing to put things right, or to make a complaint.

 

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Essential Services

Latest status of our services – 19:20 23 May 2018

Our Mobile App and Internet Banking are available and working.

If you're still having difficulty logging in on the Mobile App, please check you have downloaded the latest version. If the issues continue, fully close the app or internet browser and then try again.

If you're having difficulty reaching Internet Banking through your bookmarks or saved links, go directly to the TSB website and click on 'Log in'. Then make sure you update your bookmarks.

You can talk to a TSB Partner by calling us or visiting us in branch.

Please be aware that our call centres and branches are busier than usual, so it may take us longer than normal to help you.

You can also use your local Post Office for a range of everyday banking services, including withdrawing money and paying in cash and cheques using a pre-printed slip.

All TSB products (including current accounts, savings and credit cards) are viewable online, apart from mortgage accounts. If you need to speak to us urgently about your mortgage, please come into a branch.

We’ve now fixed an issue where some accounts were showing an incorrect due date online for their next credit card payment. We’re also aware that some customers are still seeing an incorrect payment due of £0.00. Please ignore this. Your statement will show the correct details about your next payment.

Your Internet Banking inbox is currently unavailable, so you can't access your paperless correspondence and statements. We’re working to fix this.

Debit cards are working. You can use them at ATMs to view your balance and withdraw cash. You can also get cashback from many high street shops across the UK.

If you’re having problems using your debit card give us a ring. Please be aware that our call centres are currently busier than usual, so it may take us longer than normal to help you.

Direct Debits and standing orders are working. We’ve fixed an issue that prevented a small number of standing orders reaching the payee. If this has affected you, we're paying the money back into your account and we’ll be in touch to explain what’s happened.

You can make payments through our Mobile App and Internet Banking. However some customers are having difficulties and seeing an error message. If your payment query is urgent please give us a ring or visit us in branch. Please be aware that our call centres and branches are currently busier than usual, so it may take us longer than normal to help you.

If you’re trying to pay a bill (e.g. your water bill), you can use your debit card to pay the provider directly.

Payments into TSB accounts are working.

If you need to check your balance you can do it online or at a LINK ATM. You can also print a mini statement at any TSB ATM. To find your nearest LINK ATM click here.

Online payments are available and should work for most customers.

If you’re having difficulty making payments using Business Internet Banking and our Business Banking Authentication app, please call us on 0345 835 3858. Please be aware that our call centres are currently busier than usual, so it may take us longer than normal to help you.

Our service status

Latest status of all our other services.

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Financial Services Compensation Scheme

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