How to recognise fraud:  fraudsters are taking advantage of the coronavirus situation. Follow our tips to stay safe from fraud.



 

How we’re supporting you.

We understand you may be worried about the impact of coronavirus (COVID-19). That’s why we want to reassure you that we’re here to help with any financial concerns you may have.

Please do not visit one of our branches unless absolutely necessary. We’re following the government’s guidelines on social distancing. Complete your day-to-day banking via our app or Internet Banking. 

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Our credit cards.

We have a range of credit cards to choose from. See our different options and features, including choices for students.


Lending is subject to status and application. Must be 18+ and a UK resident.
 

24/7 help with TSB Smart Agent.

A new secure way for us to help you online with your personal and business banking questions.

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Automated service available 24/7 with Partners 9am- 4.30pm Monday to Friday (excluding bank holidays).

 

Download our mobile app

Our mobile app helps you manage your money on the go. See all your TSB accounts in one place, check your balances and pay bills quickly and easily. 

Losing your bank card doesn’t mean losing sleep: Now you can report lost/stolen cards and order a replacement. With just a few taps.

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No one else covers you against fraud like we do.

If you’re clearly an innocent victim of fraud on your TSB account, we’ll refund the money you lost from your account.

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Valid from 14/04/2019. No refund if customers are involved in committing the fraud or repeatedly ignore account safety advice. Guarantee limited to £1 million per claim for authorised transactions. Conditions apply.

Proudly partnering Pride of Britain. 

We're celebrating the people who help people up and down the country.

Meet them here

Here to help

Straightforward Money

Women in Finance Charter

9 October 2019 | BLOG POST

At TSB, we believe that businesses need to reflect the communities they serve. Only then, will they build the right business models, with the right culture that truly delivers for customers.

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How to avoid remote access scams

20 September 2019 | BLOG POST

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How to avoid investment scams

13 September 2019 | BLOG POST

Over £197 million was lost to investment scams in 2018 in the UK. It’s big business for fraudsters and victims were scammed out of over £29,000 on average. Sophisticated techniques are used by criminals to gain people’s trust and get them to invest in bogus investments. But by following a few top tips and knowing what to look for, you can avoid becoming a victim. 

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Financial Services Compensation Scheme

We're covered by the Financial Services Compensation Scheme (FSCS). This means that any money you hold in a TSB account is protected up to a limit of £85,000 - so you won't lose out.

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Is someone asking you to move your money?

Never transfer money to, or share passwords with, someone you don’t trust. This includes people online you’ve never met, too-good-to-be-true investments, and companies asking you to transfer funds directly to them.

If you have any doubts, visit our Fraud Prevention Centre for tips or give us a call on 0345 835 7922.

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