Here’s everything you need to know about making a complaint. We’ve been receiving more than normal, so it might take us a bit longer than usual to get back to you. We’re working hard to answer all complaints and will keep you updated.
Valid from 14/04/2019. No refund if customers are involved in committing the fraud or repeatedly ignore account safety advice. Guarantee limited to £1 million per claim for authorised transactions. Conditions apply.
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Switching to a Plus account is safer and easier than you might think.