Get £60 off Pick and Protect home insurance.

Just buy both buildings and contents insurance together. And get a further £5 off any other cover you take out.

 

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Offer ends 31/08/2018 and applies to the first year’s premium only for new insurance customers. T&Cs apply.

We’re putting things right.

Find answers to the most commonly asked questions.



 

Frequently asked questions

Having an issue?

Here’s everything you need to know about making a complaint. We’ve been receiving more than normal, so it might take us a bit longer than usual to get back to you. We’re working hard to answer all complaints and will keep you updated.
 

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Essential Services

Latest status of our services – 11:00 16 July 2018

We’re really sorry that some of our customers experienced temporary issues with our mobile banking app earlier today (14/7). This issue has now been fixed and our services are working as normal.

To set up biometrics in the Mobile App (fingerprint, Face ID or Samsung Pass), go to the settings menu.

If you're having difficulty reaching Internet Banking through your bookmarks or saved links, go directly to the TSB website and click on ‘Log in’. Then make sure you update your bookmarks.

You can talk to a TSB Partner by calling us or visiting us in branch.

All TSB products (including current accounts, savings, credit cards and mortgages) are viewable online.

We are aware that some customers are unable to see one of their accounts. We are working on this issue and you’ll be able to see all your products online soon.

Your Internet Banking inbox is available to view paperless correspondence and statements.
 

Debit cards are working. You can use them at ATMs to view your balance and withdraw cash. You can also get cashback from many high street shops across the UK.

Direct Debits and standing orders are working.

You can make payments through our Mobile App and Internet Banking. If you do see an error message and your payment query is urgent please give us a ring or visit us in branch.

If you’re trying to pay a bill (e.g. your water bill), you can use your debit card to pay the provider directly.

Payments into TSB accounts are working.

If you need to check your balance you can do it online or at a LINK ATM. You can also print a mini statement at any TSB ATM. To find your nearest LINK ATM click here.

We have launched a new version of our Business Banking Authentication App. Please download the new version by searching 'TSB Auth App' on the App Store or Google Play. If you're still having problems and need to make an urgent payment, please visit a branch where we can do this for you.

Online payments are available and should work for most customers. If you’re having difficulty making payments to existing beneficiaries, please call us on 0345 835 3858. If you need to make an urgent payment to a new beneficiary, you'll need to visit a branch.

Our service status

Latest status of all our other services.

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Financial Services Compensation Scheme

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