We’re working to put things right.

Latest updates on some of the common questions our customers are asking us.
 

Frequently Asked Questions

Problems with Internet Banking or one of our apps?

Whether it's logging in or anything else, we're here to help.

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Please watch out for fraud.

Some customers have made us aware they’re receiving emails, texts and tweets claiming to be from TSB. We’d never ask you for security details such as PIN, username or full password. Fraudsters might. Here are some ways you can protect yourself.

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Complaints.

Everything you need to know about making a complaint. And when you can expect to hear back about one you have already made.

 

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Essential Services

Latest status of our services – 12:00 20 June 2018

Our Mobile App and Internet Banking are available and working.

If you're still having difficulty logging in on the Mobile App, please check you have downloaded the latest version. If the issues continue, fully close the app or internet browser and then try again.

If you’re having difficulty reaching Internet Banking through your bookmarks or saved links, go directly to the TSB website and click on ‘Log in’. Then make sure you update your bookmarks.

You can talk to a TSB Partner by calling us or visiting us in branch.

Please be aware that our call centres and branches are busier than usual, so it may take us slightly longer than normal to help you.

All TSB products (including current accounts, savings, credit cards and mortgages) are viewable online.

We are aware that some customers are unable to see one of their accounts, for example their credit card. We are working on this issue and you’ll be able to see all your products online soon.

Your Internet Banking inbox is available to view paperless correspondence and statements.
 

Debit cards are working. You can use them at ATMs to view your balance and withdraw cash. You can also get cashback from many high street shops across the UK.

If you’re having problems using your debit card give us a ring. Please be aware that our call centres are currently busier than usual, so it may take us longer than normal to help you.

Direct Debits and standing orders are working.

You can make payments through our Mobile App and Internet Banking. Some customers have had difficulties and have seen an error message. If your payment query is urgent please give us a ring or visit us in branch. Please be aware that our call centres and branches are currently busier than usual, so it may take us longer than normal to help you.

If you’re trying to pay a bill (e.g. your water bill), you can use your debit card to pay the provider directly.

Payments into TSB accounts are working.

If you need to check your balance you can do it online or at a LINK ATM. You can also print a mini statement at any TSB ATM. To find your nearest LINK ATM click here.

We have launched a new version of our Business Banking Authentication App. This version fixed an issue where customers were being asked for an expired activation code. Please download the new version by searching 'TSB Auth App' on the App Store or Google Play. If you're still having problems and need to make an urgent payment, please visit a branch where we can do this for you.

Online payments are available and should work for most customers. If you’re having difficulty making payments to existing beneficiaries, please call us on 0345 835 3858. Please be aware that our call centres are currently busier than usual, so it may take us longer than normal to help you. If you need to make an urgent payment to a new beneficiary, you'll need to visit a branch.

Our service status

Latest status of all our other services.

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Financial Services Compensation Scheme

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