Some customers have made us aware they’re receiving emails, texts and tweets claiming to be from TSB. We’d never ask you for security details such as PIN, username or full password. Fraudsters might. Here are some ways you can protect yourself.
You can make payments through our Mobile App and Internet Banking. Some customers have had difficulties and have seen an error message. If your payment query is urgent please give us a ring or visit us in branch. Please be aware that our call centres and branches are currently busier than usual, so it may take us longer than normal to help you.
If you’re trying to pay a bill (e.g. your water bill), you can use your debit card to pay the provider directly.
We have launched a new version of our Business Banking Authentication App. This version fixed an issue where customers were being asked for an expired activation code. Please download the new version by searching 'TSB Auth App' on the App Store or Google Play. If you're still having problems and need to make an urgent payment, please visit a branch where we can do this for you.
Online payments are available and should work for most customers. If you’re having difficulty making payments to existing beneficiaries, please call us on 0345 835 3858. Please be aware that our call centres are currently busier than usual, so it may take us longer than normal to help you. If you need to make an urgent payment to a new beneficiary, you'll need to visit a branch.