Managing and reviewing your mortgage

After your mortgage has started, it's important to be able to adapt to your changing circumstances.

You'll need to quote your mortgage account number whenever you have a mortgage query. This can be found on your mortgage statement or other mortgage related letters.

When using the self-service forms please select 'Mortgages' first and then choose your request.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

You can check on your mortgage transactions and balance using Internet Banking service.

If you're thinking of paying off your mortgage and would like to know how much you owe, we can provide you with a redemption statement. This will also show any early repayment charge and Closing Administration Charge that may be payable.

Depending on your status, you'll need to provide slightly different information. Are you:

  • The homeowner 

    *If you would like a redemption statement to cover the whole mortgage account, please select Global, alternatively if you are redeeming a sub account please detail what sub account you would like a redemption statement for.

    • *Mortgage Account Number
    • *Customer(s) FULL Name(s)
    • *Global / Sub Account
    • *Date Redemption Statement Valid Till
    • *Mortgaged Property Address First Line
    • *Post Code
    • *Telephone Number
    • Fax Number
    • *Reason for Redemption


    *Redemption Statements can only be produced up to the end of the following month

  • The solicitor 

    If you do not have a signed letter of authority on our records you will not be able to request the redemption statement.

    *If you would like a redemption statement to cover the whole mortgage account, please select Global, alternatively if you are redeeming a sub account please detail what sub account you would like a redemption statement for.

    • *Mortgage Account Number
    • *Customer(s) FULL Name(s)
    • *Mortgaged Property Address
    • *Post Code
    • *Submitters Name
    • *Panel Number
    • *Firm Name
    • *Firm Address Line 1
    • *Firm Address Line 2
    • *Post Code
    • *DX Number
    • *Your Reference
    • *Date Redemption Statement Valid Till
    • *Global / Sub Account
    • *Telephone Number
    • Fax Number
    • *Reason for Redemption


    *Redemption Statements can only be produced up to the end of the following month

  • Acting as a third party on behalf of the customer homeowner 

    If you do not have a signed letter of authority on our records you will not be able to request the redemption statement. 

    *If you would like a redemption statement to cover the whole mortgage account, please select Global, alternatively if you are redeeming a sub account please detail what sub account you would like a redemption statement for.

    • *Mortgage Account Number
    • *Submitters Name
    • *Address Line 1
    • *Address Line 2
    • *Post Code
    • *Customer(s) FULL Name(s)
    • *Mortgaged Property Address First Line
    • *Post Code
    • *Global / Sub Account
    • *Date Redemption Statement Valid Till
    • *Telephone Number
    • Fax Number
    • *Reason for Redemption


    *Redemption Statements can only be produced up to the end of the following month

Once you have this information, you can request a redemption statement.

You should receive your redemption statement within 7 working days.

You can request this by completing the Mortgage Statement Request form.

You can request this by completing the Mortgage Statement Request form.

You can request this by completing the Mortgage Statement Request form.

You can request this by completing the Mortgage Statement Request form.

If you are considering changing your payment method from repayment to interest-only, you will be required to provide evidence of your repayment plan.

Interest-only mortgages are only available when the amount of the loan is less than 75% of our latest valuation of the property.

Understand your repayment options

It may be possible to request a payment holiday from your mortgage.

Find out more about payment flexibility

If you'd like to request a payment holiday, please call us on 0345 835 3380.

More information on making extra payments

Would you like to make regular overpayments? Download, print and post the regular extra payment form.

Regular extra payment request (PDF)

If you'd like to make a one-off lump sum payment, please call us on 0345 835 3380.

If you've had a change to your telephone number or email address, please call us on 0345 835 3380.

For other changes to your mortgage account, such as changing the length of your mortgage term, please call us on 0800 056 1088.

To change your direct debit, please call us on 0345 835 3380.

If you want to let out your home and have no plans to return, then a buy-to-let mortgage may be the most suitable option. Find out about the things you should consider before applying for a buy-to-let mortgage.

If you don’t meet our buy-to-let criteria, or just want to rent out your home temporarily, you’ll need to get our permission first. This is known as consent-to-let and is a condition of your mortgage. Find out about consent-to-let.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

How to apply

Request a call back from a Mortgage Expert who can arrange a convenient time to discuss your mortgage needs via video, telephone or face to face.

Find out what information you’ll need to have to hand

Call us

8am-8pm Monday to Friday 
9am-2pm Saturday

0800 056 1088