If you want to make changes to your mortgage account not listed here, such as changing the length of your mortgage term, please call us on 0800 056 1088.
Manage your mortgage
Sometimes, life happens. Which is why making changes to your TSB mortgage is simple to do.
Here’s how to request statements, see your balance, amend your Direct Debits, and more.
Request a mortgage statement
If you're thinking about paying off your mortgage, a redemption statement will tell you how much you owe.
It’ll also show any early repayment or closing administration charges on your account.
You can ask for a redemption statement on the app, online, or over the phone. Here’s how:
On the app:
- Log in to the TSB Mobile Banking App
- Choose your mortgage
- Find the option ‘Manage’
- Then select ‘Mortgage statements’
Online:
Screen reader users are advised to use an alternative channel.
Submit a request for a redemption statement online.
You should receive this statement within 2 working days.
Over the phone
Call our Mortgage team on 0345 835 3380 or +44 (0) 1452 890 225 if dialling from abroad. We’re here Monday to Friday 8.30am-7pm (except bank holidays).
Find your mortgage balance
The easiest way to find your mortgage balance is by using TSB’s Mobile Banking App or Internet Banking. You can also ask for it over the phone or in branch.
Using the app:
- Log in to the TSB Mobile Banking App
- Tap on your mortgage
- Find the option ‘Manage’
- Select ‘Sub-account balance'
Online:
Log into Internet Banking to see your mortgage transactions and current balance.
Over the phone
Call our Mortgage team on 0345 835 3380 or +44 (0) 1452 890 225 if dialling from abroad. We’re here Monday to Friday 8.30am-7pm (except bank holidays).
At a TSB branch
You’ll need to bring some ID – ideally your TSB debit card and PIN. If you don’t have one, bring your passport or driving licence. Find your nearest branch.
Request a duplicate annual mortgage statement, certificate of interest, interim, or closing statement
Certificate of interest
A certificate of interest shows you the interest charged to your mortgage for the requested period.
Interim statement
An interim statement will provide you with a transaction history for the requested period.
Closing statement
A closing statement will show you transaction history confirming the balance on either part or all of your mortgage is now zero.
Duplicate annual statement
Your annual mortgage statement is sent to you each year between January and April, or if you took a mortgage after 1st June 2010, on the anniversary of your mortgage start date.
All of these documents can be found using the app, Internet Banking, or over the phone:
Using the app:
- Log in to the TSB Mobile Banking App
- Tap on your Mortgage
- Find the option ‘Manage’
- Select ‘Mortgage statements’
You can do this online:
Use the Mortgage Statement Request form.
Screen reader users are advised to use an alternative channel.
Adobe digital forms
We use Adobe Sign for this kind of request. Adobe will pass the information you provide to us securely and won’t process it in any other way. Information on how we use your data can be found in our Data Privacy Notice.
Over the phone:
Call our Mortgage team on 0345 835 3380 or +44 (0) 1452 890 225 if dialling from abroad. We’re here Monday to Friday 8.30am-7pm (except bank holidays).
Make changes to my mortgage
Set up, amend, or cancel your Direct Debit
If you want to set up, amend, or cancel your Direct Debit, the easiest way to do this is by using the app. You can also make these changes over the phone or in branch.
Using the app:
- Log in to the TSB Mobile Banking App
- Tap on your mortgage
- Find the option for ‘Manage’
- Select ‘Manage Direct Debit’
Online:
Screen reader users are advised to use an alternative channel.
You can also manage your Direct Debit online. You’ll need your mortgage account number, which can be found on your mortgage statement or other mortgage related letters.
Adobe digital forms
We use Adobe Sign for this kind of request. Adobe will pass the information you provide to us securely and won’t process it in any other way. Information on how we use your data can be found in our Data Privacy Notice.
Over the phone
Call our Mortgage team on 0345 835 3380 or +44 (0) 1452 890 225 if dialling from abroad. We’re here Monday to Friday 8.30am-7pm (except bank holidays).
At a TSB branch
You’ll need to bring some ID – ideally your TSB debit card and PIN. If you don’t have one, bring your passport or driving licence. Search for a branch.
By faster payment or standing order
Find out more about making mortgage overpayments.
Rent out your property
If you want to rent your home and have no plans to return, then transferring to a buy-to-let mortgage may be the most suitable option.
This guide details the things you should consider before applying for a buy-to-let mortgage.
If you don’t meet our buy-to-let criteria, or just want to rent out your home temporarily, you’ll need to apply for consent-to-let.
Make an extra mortgage payment
You can set up, amend or cancel a regular overpayment using the app. You can also do this over the phone or by visiting us in branch.
Using the app:
- Log in to the TSB Mobile Banking App
- Tap on your mortgage
- Find the option for ‘Manage’
- Select ‘Overpayments’
Online:
Screen reader users are advised to use an alternative channel.
You’ll need your mortgage account number, which can be found on your mortgage statement or other mortgage related letters.
Adobe digital forms
We use Adobe Sign for this kind of request. Adobe will pass the information you provide to us securely and won’t process it in any other way. Information on how we use your data can be found in our Data Privacy Notice.
Over the phone
Call our Mortgage team on 0345 835 3380 or +44 (0) 1452 890 225 if dialling from abroad. We’re here Monday to Friday 8.30am-7pm (except bank holidays).
At a TSB branch
You’ll need to bring some ID – ideally your TSB debit card and PIN. If you don’t have one, bring your passport or driving licence. Search for a branch.
One-off payment
If you'd like to make a one-off lump sum payment, please call us on 0345 835 3380 or find out more here.
Change from an interest only or repayment mortgage
If you’re thinking about changing your payment method from repayment to interest-only, please call us on 0800 056 1088.
To do this, you’ll need to provide evidence of your repayment plan. Interest-only mortgages are only available when the amount of the loan is less than 75% of our latest valuation of the property.
Change my contact details
If you've changed your telephone number or email address, please call us on 0345 835 3380 to update it.
Request a payment holiday
A payment holiday lets you take a break from your monthly mortgage payments. There are lots of reasons why you might want to ask for a payment holiday. For example, if you’ve had a temporary change to your circumstances. .
For more information about mortgage payment holidays please see our Flexible Features page.
