Bereavement and coping with loss

We understand that coping with loss is one of the most difficult times you’ll face and how you cope with bereavement differs from person to person. No matter how you feel, we’re here to help if you need us.


We’ve put together a quick checklist you may find useful as a reminder of what needs to be done after the loss of someone close to you.

Further support and advice can be found at

How TSB can help you

Dealing with your finances may not be your first priority right now, and we understand that. Please call us and update us on your situation, so we can provide you with the breathing space you need.

Register the death of a TSB customer

Complete the online form

Note: To complete the online form you will need access to a smartphone and a valid email address. And if you are not an existing TSB customer then we will also need to verify you by using a Passport or Photo Driving licence.

You can find more information about how your data is used here.

We have chosen Adobe to support us with our digital processes by using their ‘Adobe Sign’ software.

Please be aware that Adobe are a separate data controller from TSB, and any personal data you provide will be sent to Adobe and processed in accordance with their terms and conditions of service.

You may wish to read their Adobe Terms of Use and Consumer Disclosure before using the following link.

If you’re unable to use the online form you can call us on 0345 835 7834 (lines are open 9am-5pm Monday-Friday, excluding bank holidays).We will require the following information.

Your details as the person registering the death:

  • Name
  • Address
  • Date of birth

Details of the deceased customer:

  • Name
  • Date of birth
  • Date of death
  • Last known address
  • Have you registered the death of your loved one? Contact the Registrar of Births and Deaths to make an appointment to register the death.
  • Inform any friends/family/ care workers or any health professionals.
  • Contact financial organisations such as, Banks, Building societies, insurance companies, pension providers etc.
  • Contact utilities such as electricity, gas or phone companies, as well as the DVLA, local government and any other clubs or memberships held.  
  • Deal with the Estate and find out if Probate is needed. Contact the probate registry office to apply for Letters of Administration if needed.

Don't worry if you haven't got all this information to hand. The most important step is making that first call.

Information to have to hand
  • Your sort code and account number
  • Some details about your account, such as monthly instalment amounts or dates of your direct debits
  • Your completed income and expenditure form, or bank statements so we can complete one on the call with you
  • Time. Set aside some time for this call. We want to ensure we discuss all the possible solutions with you
Who to call?

If you’re struggling but are currently managing to maintain your payments please give our customer support unit a call on;

Current account, personal loans or credit cards - 0345 609 9283

Or if you have a mortgage with us - 0345 835 5404

If you’ve already missed a payment, don’t worry, our payment assistance team will be able to support you on the numbers below.

Mortgages - 0345 835 5404
Personal loans - 0345 600 8973
Credit cards - 0345 600 8972
Current accounts - 0345 600 8973

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