What we do
Fraud Refund Guarantee
Our Fraud Refund Guarantee means that if you’re clearly the innocent victim of fraud on your TSB account, we’ll refund the money you lost from your account.
Valid from 14/04/2019. No refund if customers are involved in committing the fraud or repeatedly ignore account safety advice. Guarantee limited to £1 million per claim for authorised transactions. Conditions apply.
Fraud detection systems
Our fraud detection systems are monitoring your accounts 24/7. We're always on the lookout for suspicious activity.
Automatic log off
If there’s no activity on your online banking for 5 minutes, we’ll automatically log you off.
Use it or lose it
If you don’t log into your Internet banking for more than 12 months, we’ll disable the account.
Device profiling
Our systems keep a record of the devices you use. If a different device from a strange place tries to log in, we’ll catch it.
Data encryption
When banking online, all your data is transferred securely and encrypted.
Set up payments securely
When setting up a new payment, we’ll double check it’s really you doing it. We’ll do it with a text to your mobile or an automated call to a landline. Check the information in the “One-Time Passwords” section in the “What you can do” tab for more information.
For business customers, our Business Banking Authentication App lets you authenticate transactions, including setting up new payments and recipients.
