Protecting your personal details and your money is our top priority.
We’re using the high level of security you’d expect to keep your money secure.
What we do
Fraud detection systems
Our fraud detection systems are monitoring your accounts 24/7. We're always on the lookout for suspicious activity.
Automatic log off
If there’s no activity on your online banking for 10 minutes, we’ll automatically log you off.
Use it or lose it
If you don’t log into your Internet banking for more than 12 months, we’ll disable the account.
Our systems keep a record of the devices you use. If a different device from a strange place tries to log in, we’ll catch it.
When banking online, all your data is transferred securely and encrypted.
Set up payments securely
When setting up a new payment, we’ll double check it’s really you doing it. We’ll do it with a text to your mobile or an automated call to a landline. Check the information in the One-Time Passwords section for more information.
Report suspected fraud
For all credit card and debit card related fraud, please call 0345 835 7922. (Lines are open between 8am - 9pm Monday to Sunday)
For disputed transactions, please call 0345 835 7926. (Lines are open between 9am-5pm Monday to Friday)
For all internet banking, mobile app or telephony related fraud, please call 0800 096 8669. (Lines are open Monday to Friday 8am - 8pm, Saturday to Sunday 9am - 5pm)
To report a lost or stolen card outside of these hours, please call us on 0800 015 0030.
Some customers have made us aware they're receiving emails, phone calls, texts and tweets claiming to be from TSB. We'd never ask you for security details such as PIN, username or full password. Fraudsters might. If you have received anything suspicious, don’t reply, don’t click any links or open any attachments. Forward it to email@example.com and let us take it from there. And, so you know, we won't call you using this number either.