Protecting your personal details and your money is our top priority.
We’re using the high level of security you’d expect to keep your money secure.
Our fraud detection systems are monitoring your accounts 24/7. We're on the look out for suspicious activity
If there’s no activity on your online banking for 10 minutes, we’ll automatically log you off.
If you don’t log into your Internet banking for more than 18 months, we’ll disable the account.
Our systems keep a record of the devices you use. If a different device from a strange place tries to log in, we’ll catch it.
When banking online, all your data is transferred securely and encrypted.
When setting up a new payment, we’ll double check it’s really you doing it. We’ll do it with an automated call.
03459 758 758 (UK)
0345 835 3843 (Textphone)
Please note our fraud lines are open:
Monday - Saturday: 7am - 10pm
Sunday: 9am - 6pm
If you have received a suspicious email, don’t reply and don’t click any links. Forward it to firstname.lastname@example.org and let us take it from there.
Bank online 24/7 using our Internet Banking website or our mobile app.
Bank over the phone 24/7 using our automated service - call 03459 758 758.
Find your nearest branch or cash machine using our Branch Locator tool.