Chat to us in the app for fast replies to most common queries 24/7.
Our team is on hand 8am to 5.30pm weekdays. And notifications can let you know when you get a reply.
Scan the QR code to download the TSB app
Talk to us in person
Call us on our general number
03459 758 758 8am to 8pm, every day. Outside the UK? It’s +44 203 284 1575
Visit us in person
Find your nearest branch using our locator, or pop into a Banking Hub.
We use Docusign for this kind of request. Docusign will pass the information you provide to us in a secure manner and won’t process it in any other way. Information on how we use your data can be found in our Data Privacy Notice.
Business customer? Please go to Business Help and Support
Talk about a dispute
For other fraud related issues, try our Fraud Prevention Centre
Talk about an issue
Online login help
Try these pages first: registering, resetting your User ID, password or memorable information.
For anything else, try our troubleshooter.
Call us
Call our Internet Banking team on:
0345 835 3844 (UK)
Outside the UK? It’s +44 203 284 1577
Lines are open every day, 8am to 8pm
Communicate with us using sign language with our SignVideo service, available 8am-6pm Monday to Friday.
Call us using the prefix ‘18001’ either from a text phone, or through the Relay UK app.
How to report your card lost or stolen and get a replacement
In the app
Just select ‘Manage cards and PINs’ then follow the steps on screen to report a card lost or stolen.
Internet Banking
Log in and go to ‘Your account tools’ and click ‘Lost & stolen cards’.
Call us
0800 015 0030 (UK)
Outside the UK? It’s +44 2074 812567
Lines are open 24/7
Communicate with us using sign language with our SignVideo service, available 8am-6pm Monday to Friday.
Call us using the prefix ‘18001’ either from a text phone, or through the Relay UK app.
Queries about existing credit cards
0345 835 3846 (UK)
Outside the UK? +44 203 284 1581
Lines are open every day, 8am to 8pm
To apply for a new credit card see our Credit cards page.
Communicate with us using sign language with our SignVideo service, available 8am-6pm Monday to Friday.
Call us using the prefix ‘18001’ either from a text phone, or through the Relay UK app.
Queries about an existing mortgage
0345 835 3380 (UK)
Outside the UK? It’s +44 1452 890 225
Lines are open Monday to Friday, 8.30am to 7pm
Queries about a new mortgage
0800 056 1088 (UK)
Outside the UK? It’s +44 1452 890 225
Lines are open Monday to Friday, 8.30am to 6pm
Arrange an appointment
For either a new mortgage or existing mortgage enquiry
Request a mortgage appointment
Request a call back
To apply for a new mortgage see our Mortgages page.
If you'd like to give us any feedback, please use our mortgages feedback form.
Communicate with us using sign language with our SignVideo service, available 8am-6pm Monday to Friday.
Call us using the prefix ‘18001’ either from a text phone, or through the Relay UK app.
Queries about existing loans
0800 111 4166
Lines are open Monday to Friday, 8am to 6pm
Queries about a new loan
0345 835 3861
Lines are open Monday to Friday, 8am to 6pm
To apply for a new loan see our loans page.
Communicate with us using sign language with our SignVideo service, available 8am-6pm Monday to Friday.
Call us using the prefix ‘18001’ either from a text phone, or through the Relay UK app.
TSB Pick & Protect Home Insurance
Renewals, Amendments or Cancellations
0345 030 8778
Sales and Service Complaints
0345 030 8815
Both lines are open Monday to Friday, 8am to 8pm.
Saturday, 8am to 6pm and Sundays and Bank holidays, 10am to 4pm.
Claims or Claims Complaints
0345 030 8782
Line is open 24/7
TSB Essential and Enhanced Home Insurance
New Policies, Renewals, Amendments or Cancellations
0345 030 7622
Sales and Service Complaints
Essential and Enhanced cover - 0800 210 0030
Home Emergency Cover - 0345 030 8840
These lines are open Monday to Friday, 8am to 8pm.
Saturday, 8am to 6pm and Sundays and Bank holidays, 10am to 4pm.
Claims or Claims Complaints
Essential and Enhanced cover - 0345 030 7654
Home Emergency cover - 0345 030 8840
Legal Services cover - 0345 030 8839
Lines are open 24/7
Communicate with us using sign language with our SignVideo service, available 8am-6pm Monday to Friday.
Call us using the prefix ‘18001’ either from a text phone, or through the Relay UK app.
For your Silver Account
0345 835 3835
Outside the UK? It’s +44 2032 841 583
For your Gold Account
0345 835 3834
Outside the UK? It’s +44 20 3284 1584
For your Platinum Account
0345 835 3833
Outside the UK? It’s +44 2032 841 585
For your Premier Account
0345 975 8000
Outside the UK? It’s +44 2032 841 580
All lines are open 24/7
Communicate with us using sign language with our SignVideo service, available 8am-6pm Monday to Friday.
Call us using the prefix ‘18001’ either from a text phone, or through the Relay UK app.
If you've lost someone, we're sorry.
When you're ready, we'll help you with their banking.
Online
Please report their death and upload documents with one of our online forms.
Use this form if you're also a TSB customer or have power of attorney for the deceased.
Use this form if you aren't a TSB customer yourself.
Telephone or video call
If you'd rather talk to us over the phone, please call on 0345 835 7834. Or we can chat face-to-face on a video call.
In branch
You can also tell us in person by visiting any TSB branch. We’ll take you through the process there.
Communicate with us using sign language with our SignVideo service, available 8am-6pm Monday to Friday.
Call us using the prefix ‘18001’ either from a text phone, or through the Relay UK app.
For common queries or FAQs you can resolve online, try our Help & Support.
If you're posting on our social media, please check our Community Rules.
Extra support if you need it
If you’re living with a disability, facing a serious life challenge, or struggling to make ends meet, please let us know and we’ll make sure you have the support you need.
Service status
Check the status of our services or see any planned work we've got coming up.
Something wrong?
If you’re unhappy about anything, please get in touch and we’ll do our best to put things right.
