Platinum Added Value Account

Our Platinum Added Value Account is a reward current account that gives you great day-to-day banking, with all the benefits of our Classic Account, plus an enhanced range of insurance and assistance products. All this is available for a monthly fee of £17, and you'll only need one phone number to access your benefits, making it really easy to manage.

You need to already be a Classic or Silver Account holder to upgrade to Platinum - you'll be able to do this through Internet Banking once you've held your account with us for a few months. Find out more about our Classic Account.

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Why choose our Platinum Account?

  • Worldwide Family Travel Insurance with winter sports for you and your partner (if both under 80 years of age) for up to 45 days per trip in duration (Winter sports are covered up to a maximum of 31 days in total in any calendar year). There is no limit to the number of trips which can be taken

  • Comprehensive cover, including: emergency medical cover* (up to £10,000,000), cancelling your trip or coming home early (up to £5,000), accidental death or permanent disability benefit(up to £100,000), travel disruption cover (up to £5,000), possessions cover (up to £2,500) and new for old replacement (for baggage up to two years old)

  • Winter Sports cover (Winter Sports cover is not available over 65 years of age if you have never participated in winter sports previously)

  • A wide range of upgrades options available including wedding and golf cover

  • No need to renew your insurance each year as you're covered as long as you are a Platinum Account holder (subject to eligibility)

You must tell us about any medical conditions that you are aware of affecting anyone covered by the policy - failure to do so may affect your claim - please refer to the policy documents for full details of the exclusions.

Platinum travel policy document from 1st February 2017 (PDF)

Subject to approval. You must tell us about any medical conditions that you are aware of affecting anyone covered by the policy - failure to do so may affect your claim - please refer to the policy documents for full details of the exclusions.
  • Roadside Assistance - if you break down more than a quarter of a mile from home and if the AA can't fix your vehicle at the roadside, they'll take you, your vehicle and up to seven passengers to a local garage
  • Home Start - help at or within a quarter of a mile from your home
  • Relay - recovery to any single UK destination of your choice if the AA is unable to fix your car at the roadside or arrange a prompt local repair
  • You're covered whether you are in you own car or someone else's
  • Accident Management - Help in arranging the repair, recovery and claim processing for vehicles following an accident or vandalism where you are claiming under your motor insurance
  • No need to renew your AA cover each year as it lasts as long as you are a Platinum Account holder

Platinum AA breakdown cover Terms and Conditions (PDF, 600KB)

  • Covers one phone for sole account holders or two phones for joint account holders, in the UK or abroad
  • Covers phones up to a maximum individual original retail cost or value of £2,000 including VAT
  • Covers repair or replacement of your handset where your phone is lost, stolen or cannot be fixed. Replacements may be from reconditioned stock.
  • Covers the cost of unauthorised calls made - up to £1500 for contract phones, and up to £300 for pay-as-you-go phones
  • Platinum Sentinel Card Protection Terms and Conditions Help for when your Credit, Debit and Store Cards get lost or stolen. Covers everyone in your household who is registered (UK residents only)
  • Cancel and order replacement cards with just one call
  • Get emergency cash advances: up to £1,000 if your cards are lost or stolen in the UK or abroad; £3,000 to help pay hotel bills if you're stranded overseas; £3,000 to cover lost tickets and travel documents; and £750 for transport costs (subject to approval)
  • Claim up to £200 if your cash is lost or stolen, and a further £200 to replace the missing bag, case or wallet your cards were in
  • Receive £100 towards finding medical assistance if you fall ill abroad
  • Use security protected key and luggage tags to help you recover your personal items if they are lost or stolen, subject to approval
  • Pay no fees or interest on a Planned Overdraft up to £310, subject to application and approval

  • You can also apply to increase your Overdraft limit, which will incur standard fees and interest rates

  • Avoid unexpected Overdraft fees with our Overdraft Buffer and grace period

Subject to application and approval.

Mobile Phone Insurance, Sentinel® Card Protection, Aviva Travel Insurance and AA Breakdown Cover are only available to customers who are UK residents. Registration is recommended to benefit from certain features and you should check the Terms and Conditions of cover to confirm requirements. Insurance benefits are provided by selected third party providers. For full details of providers, cover, exclusions and limitations please refer to the welcome pack.

  • Apple Pay is available with this account
 
 
 

Rates and charges

It's important that you understand how your account works.

We've added information below about our interest rates and you can find all the documents relevant to this account in the Important documents section.

Monthly fee

The Platinum Account costs £17 a month, which covers all benefits.

Platinum Account overdraft interest rates

Account Interest charged monthly
Platinum 1.52 % per month 19.84 % EAR*
These interest rates are correct as at 01/02/2017. Interest rates are variable.
 
* EAR is the Equivalent Annual Rate. This is the actual annual rate of an overdraft. It doesn't take into account other fees and charges.
 

Internet Banking
The quick and easy way to control your money. Pay bills, check balances, transfer money between accounts, set up and cancel standing orders, view and cancel Direct Debits and more.

Find out more and get started with Internet Banking

Mobile Banking
Make it easier to manage your money on the go. It means you can do your banking on the move from most internet-enabled mobile devices - either using our app or via your mobile device's browser.

Find out more and get started with Mobile Banking

Telephone Banking
You can call Telephone Banking service 03459 758 758.

Use our quick automated service to:

  • Check your balance and recent transactions

  • Pay your bills

  • Transfer money

  • Check your Direct Debits or standing orders

And you can also speak to one of our advisers if you have a more complex query.

Find out more about Telephone Banking

These services are available if you are over 16.

Your TSB Visa debit card is an amazing piece of plastic. Accepted in millions of places and cash machines worldwide, it's incredibly convenient. It's just as safe to use abroad as at home, so it's a simple alternative to carrying cash.

More about the Visa debit card

If you try to make a payment and you don’t have enough money in your account (including your Planned Overdraft if you have one), we’ll treat this as a request for an Unplanned Overdraft. If it’s authorised and you use £10 or less, you won’t be charged fees or interest on the amount you’ve borrowed. If you use more than £10 you’ll get charged interest and fees on the full amount.

Overdrafts are subject to application  and approval and are repayable on demand.

If your account goes over its limit, our Grace Period means that you have until 10pm (UK Time) to pay in enough money to avoid any overdraft fees you may incur that day.

If you'd like to have one, we'll give you a TSB Cheque Book as well.

A joint account is simply a bank account in the name of two or more people. You can either convert your existing bank account into a joint account by adding someone else to it, or open a new account in two people's names.

Benefits

  • Convenient way to share outgoings like shopping, bills, mortgage or rent payments

  • You'll both get your own Visa debit card for payments and cash

  • You can still keep your own current account and open an additional TSB joint account, and move money between the two accounts easily

Important things to remember

Along with the benefits of opening a joint account, there are also extra responsibilities. Here are a few things to consider:

  • Each person can make withdrawals, use cash machines or apply for an overdraft without needing the other's approval

Apply for a joint account

You can open a joint account or add someone to your existing account at your nearest branch. You'll both need to go into a branch so that you can provide identification in person.

Upgrades to Added Value Accounts temporarily unavailable.

We’re building a better bank for you, so please bear with us while we upgrade our systems.

We’re sorry, but this means you can’t currently upgrade to our Added Value Accounts.

Keep an eye out on this page and we’ll let you know when it’s back up and running.

Queries about your Platinum Account?

Call Platinum Membership Services

UK - 0345 835 3833

Overseas - 020 3284 1583

Online banking

With our Internet Banking website and Mobile Banking app, it's easy to manage your money wherever you are.
 

We're making some changes to our terms and conditions

There are some changes coming to the way you bank with us. As part of this, we’re making our terms and conditions even clearer, which is good news for everyone.

Find out more

Read summary of changes PDF (720KB)

You can find the updated terms and conditions here

We’ve reduced our maximum monthly charge for your Unplanned Overdraft.

We’ve reduced the maximum that we’ll charge you for Unplanned Overdraft and Returned Item Fees.
 
Account Opening is subject to our assessment of your circumstances. You must be 18 or over and a UK resident to apply. Interest paid monthly.
 
Overdrafts are subject to application and approval and are repayable on demand.
 
*AER stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and compounded once each year. Gross rate is the contractual rate of interest payable before the deduction of income tax at the rate specified by law.
 
Text Alerts are free but your mobile operator may charge for some services. Please check with them.
 
We don’t charge for your use of Mobile Banking but your mobile operator may charge for some services, please check with them. Mobile Banking is available on most internet enabled mobile devices. Services may be affected by phone signal and functionality. You must be registered for Internet Banking. Terms and conditions apply.
 
Sentinel® is a trading name and registered trademark of Affinion International Limited.
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