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Start your AVIVA Travel insurance claim

If it’s an overseas emergency, please call +44 1603 603 710 24 hours a day.

  • If you need to make a claim, please make sure you’ve contacted your travel and accommodation provider to discuss your options. Travel insurance only provides cover for non-refundable costs.

If it’s not an emergency, the easiest way to start your claim is online. You will need the following details

  • Your personal details plus details of anyone else claiming on this policy.
  • Details about your trip, for example date of travel, airline if relevant.
  • Details of your claim, for example the amounts that you’re claiming for.

Once you have submitted your claim, the claims team will contact you by email; usually within 10 minutes of your submission; to let you know next steps.

If the Claims Team are unable to process your request, for some reason e.g. incorrect email address, they will contact you. To prevent this from happening, please carefully check the details you input.