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Telephone Banking

Telephone Banking is quick and easy way to manage your everyday banking needs. If you’d rather, you can also manage your account online with our Internet Banking. 

Register for Telephone Banking

You can register for Telephone Banking by calling us on 03459 758 758 or by visiting us in branch.

We’ll give you a Personal Security Number (PSN), which works with your phone number as a password. When you call us, we’ll recognise your number and ask for 2 digits of your PSN to log in.

What can you do with Telephone Banking?

Using our automated Telephone Banking services, you’ll be able to:

  • Check your up-to-date balance and recent transactions
  • Transfer money to other UK bank accounts
  • Pay your bills
  • Cancel or hear details of your Direct Debits
  • Set up, cancel or hear details of your standing orders
  • Order a debit card or a replacement PIN

If you need to speak to a person, we’re here between 8am and 8pm every day of the week. 

How do I use Telephone Banking?

Once you’re registered, using Telephone Banking is as simple as giving us a call.

Call us on 03459 758 758 – our automated service is available 24/7

We’ll recognise your number and ask for 2 digits from your Personal Security Number

Then tell us what you’d like to do

Any questions?

Our automated service is always open.

We also have a dedicated team of advisors that you can speak to between 8am and 8pm.

You can report fraud or lost or stolen cards online

Yes, if you have minutes included in your landline or mobile phone package, it’s free to call our 0345 numbers.

Yes. We know that nothing beats speaking to a person. If you call between 8am and 8pm every day, we have a dedicated team on hand to help with more complex queries.

To get you there quicker, please say in simple terms what is you would like to do when prompted. This will help us put you through to our team who can help you with:

  • setting up standing orders for the first time
  • arranging, amending or cancelling your overdraft
  • opening a new account with us
  • arranging an appointment in branch

When prompted, please say in simple terms what it is you'd like to do. For example:

  • "I'd like to pay a bill."
  • "I want to transfer some money."
  • "I need to let you know I'm going abroad."
  • "I want to cancel a Direct Debit."

Alternatively you can use your phone's keypad if that's easier for you. Here are all the options you can pick from:

Service Phone keypad shortcut
Balance 1
Recent transactions 2
Transfer money 3
Bill payments 4
Direct Debits 5
Standing orders 6
Switch to another account 7
Other self service options 8
Speak to an advisor 9
To repeat this list *

Yes, it is. If you’re a business, please call 0345 835 3858 between 8am-6pm Monday to Friday and 9am-2pm Saturdays (excluding UK Public Holidays) For more information, please see our Telephone Banking for business page