Supporting you if you’re in a vulnerable situation.

There are lots of different reasons you might need us to work with you differently - either in the short term or permanently. For example, you might need extra support banking with us because of your physical or mental wellbeing, or because of a life event you’ve experienced, or if you find yourself in a vulnerable situation. To discuss how we can tailor our support for you, or to tell us about your individual needs, talk to a TSB Smart Agent using the blue tab on the right (selecting the ‘Personal Accounts’ option), phone your local branch, or call us on 03459 758 758. We have also linked to some information below which might also be useful to you.

Helping you to manage your money in branch, online or by phone

You can allow a trusted family or friend to withdraw money from your account on your behalf. Set up third party access​

Support with a life event such as:

Help with communicating with us

  • Dyslexia or dyscalculia

  • Learning impairments

  • Memory impairments

  • Chat to us about your tailored support needs, click the ‘chat to us’ button on the right hand side of your screen.

Help with a long term illness

  • Cancer

  • Auto immune disease

  • Parkinsons

  • Dementia

Helping you manage and understand your finances

Supporting you with your mental wellbeing, for example:

  • Depression

  • Anxiety

  • Addiction

  • Personality disorders

If you’re concerned about your mental wellbeing or how coronavirus (COVID-19) is affecting your health, below are some charities that can support you through this time.

Third party advice and support 

Interesting reads? 

Money Saving Expert explores how your mental health can impact managing your finances.

How can we help?

If you need help with something specific, please tell us what it relates to by typing it into the box below, or scroll down for help on other topics, including complaints:

FAQ icon

Need to visit us?
Visit our FAQs

If you need help with something specific, let us know what it relates to or search a topic.

Go to help page