Mortgage statements and payments FAQs

Please check your details to make sure that we have the correct correspondence address. If you have not received your annual statement by the end of April you can ask for another statement to be sent to you. There is no fee if you request one before the end of April.

If you'd like to go ahead and order a copy of your last annual statement, call us on 0345 835 3380 (for opening times see ‘Contact us’ at the bottom of this page) or visit a branch.

If you have a repayment mortgage, your monthly payment is made up from two parts:

• The monthly interest
• An amount that goes towards repaying the amount that you have borrowed

As you pay off your monthly payments, your balance will get smaller and so the interest due will also be less each month. Over time, more of your payment will go towards repaying the mortgage, which will reduce the balance. So you'll gradually repay the mortgage faster and faster.

Your monthly mortgage payment(s) will have gone up if one, or more, of the following has happened:

• You've missed a payment during the year, which means that your mortgage balance has increased
• Your fixed-rate, tracker, capped or discounted period may have come to an end and the new interest rate is higher than your previous deal. See how to transfer to a new deal.
• The amount owing from your payment holiday during the year has been added to your mortgage
• Charges and costs have been added to your account
• You've asked for the term on your mortgage to be shortened
• You've switched your mortgage to a repayment

A debit is an amount that has been added to your mortgage balance. It could be:

• Interest charged

• Insurance premiums

• A return of a credit amount that was made to your mortgage account

• Charges or costs have been added

A credit is an amount that has been taken away from your mortgage balance. It could be:

• Any payment that has been received on your mortgage account
• A refund of a debit amount that was made to your mortgage account

If your mortgage has interest charged on a daily basis your balance is reduced straightaway from the receipt of any payment. The interest is then calculated based on the lower balance. The monthly payment will not change at this time.

If your mortgage has interest charged on an annual basis, your balance will go down straightaway. However, the balance on which interest is charged will not go down until 31 March. Interest for the following year will then be calculated on the reduced balance.

Regular extra payments cannot be used to reduce the term of your mortgage.
 

Tell us as soon as possible if you are having problems repaying your mortgage or think that you might experience problems in the future. You can talk to us in confidence and our Mortgage Advisers will help you all they can, including providing information to help with financial difficulties, such as claiming state benefits or getting financial advice.

Find out how we could help if you're facing financial difficulty

If you have already fallen behind with your payments, please call 0345 835 3374 .

It depends on your particular mortgage arrangements:

• On an interest-only mortgage, a lump sum overpayment will reduce the balance but not the term
• If your mortgage is set up on a repayment basis, you can apply to change the remaining term. If you do this, you will need to speak to one of our Mortgage Advisers who will check that you can afford the monthly payments over the new term and advise you if this is right for you. 

You must provide details of your name, mortgage account number and, if your mortgage is made up of more than one part, include details of which individual sub-account you'd like this payment to be applied to.

You can pay in a number of ways:

• At your nearest TSB Branch
• By calling us on 0345 835 3380
• Via your internet banking provider using the following bank account details:
  • Account name: TSB Bank plc
  • Account number 00000000 (eight zeros)
  • Sort code: 30-28-86.
  • Reference: your 14-digit mortgage account number.
    • If your mortgage is made up of more than one sub-account, then add the individual sub-account number that you would like this payment to be applied to.
    • For sub-accounts numbered 1 to 9 please remember to add 0 before the sub-account number. For example if your account number is 50000012345678 and you want to make the overpayment to sub-account 02, you must quote 5000001234567802 as your account number.
• It is not possible to make payments by credit card