Mortgage statements and payments FAQs

Your annual mortgage statement will be sent to you between January and April or, for customers who took out a mortgage after 1 June 2010, on the anniversary of your mortgage start date.

This statement shows any charges and costs that have been charged to your account during the year.

We've included the amount that it would cost to close your mortgage for your information. This amount includes any charges that may apply like early repayment charges. You can request an up to date figure using this Request a Redemption Statement form.

We don't send out annual statements for accounts that have been repaid within the year because they would have the same information that was already included in your ending redemption statement. However, if you do need a closing statement, you can request one using the Mortgage Statement Request form.

If you have recently changed where you would like your mortgage statement sent you’ll need to tell us your latest address.

For information on how to change your address, visit our change address page.

There are various reasons why your mortgage balance may increase. For example, you may have had a payment holiday, used some of your historic overpayments, or missed some of your monthly payments. If you’ve taken a payment holiday due to being financially impacted by covid-19, you can find more information around how this impacts your mortgage at our Coronavirus Payment Holidays page. The missed payments are added to the mortgage, which means that the balance is increased. Please call 0345 835 3380 if you require further details about your mortgage balance.

Your monthly mortgage payment(s) will have gone down if one, or more, of the following has happened:

• You have made a lump sum payment, reducing your mortgage balance
• You have made extra mortgage payments, reducing your mortgage balance
• Your fixed-rate, tracker, capped or discounted period may have come to an end and the new interest rate is lower than your previous deal
• You've asked for the term on your mortgage to be longer
• You've switched your mortgage to an interest-only

If you’re paying interest at one of our lender variable rates you may be able to transfer to a different mortgage product.

• Visit tsb.co.uk/mortgages/existing-customers/ to find information about our mortgage products and ways that you can apply
• Call us on 0800 056 1088 to speak with a Mortgage Adviser. Lines are open Monday to Friday 8am to 8pm and 9am to 2pm on Saturdays
• Visit your local branch. Make an appointment for a face to face interview. Details for your local branch can be found on tsb.co.uk/branch-locator/

We may ask you to provide some additional documents to support your application and we’ll let you know what we need at the time you apply.

Your monthly interest is calculated as a twelfth of the whole year, rather than by the number of days for each month. So, for a month with 31 days, the payment will be slightly less than the interest charged. And, where there are fewer days in the month, the payment may be slightly more than the interest charged.

If charges and costs are payable and not paid straightaway, then it will be added to your mortgage, appearing under sub-account 99, and interest will be charged on it. You can choose to repay the charges and costs/balance of sub-account 99 at any time to stop any further interest accruing.