Please check your details to make sure that we have the correct correspondence address. If you have not received your annual statement by the end of April you can ask for another statement to be sent to you. There is no fee if you request one before the end of April.
If you'd like to go ahead and order a copy of your last annual statement, send your details using our
self service enquiry form or call us or visit a branch.
Annual statements are not sent out for accounts that have been repaid within the year because it contains the same information that was included in your ending redemption statement. If you'd like to, you can request a closing statement to be sent to your correspondence address.
If you have recently changed where you'd like your mortgage statement to be sent to we'll need signed confirmation of your new address, along with your mortgage account number. If it is a joint mortgage, all mortgage holders will need to sign.
There are various reasons why your mortgage balance may increase. For example, you may have had a payment holiday or an instalment break during the year. The missed payments are added to the mortgage, which means that the balance is increased. Please call 0345 835 3380 if you require further details about your mortgage balance.
If you have a repayment mortgage, your monthly payment is made up from two parts:
The monthly interest
An amount that goes towards repaying the amount that you have borrowed
As you pay off your monthly payments, your balance will get smaller and so the interest due will also be less each month. Over time, more of your payment will go towards repaying the mortgage, which will reduce the balance. So you'll gradually repay the mortgage faster and faster.
Your monthly interest is calculated as a twelfth of the whole year, rather than by the number of days for each month. So, for a month with 31 days, the payment will be slightly less than the interest charged. And, where there are fewer days in the month, the payment may be slightly more than the interest charged.
If charges and costs are payable and not paid straightaway, then it will be added to your mortgage, appearing under sub-account 99, and interest will be charged on it. You can choose to repay the charges and costs/balance of sub-account 99 at any time to stop any further interest accruing.
If your mortgage has interest charged on a daily basis your balance is reduced straightaway from the receipt of any payment. The interest is then calculated based on the lower balance. The monthly payment will not change at this time.
If your mortgage has interest charged on an annual basis, your balance will go down straightaway. However, the balance on which interest is charged will not go down until 31 March. Interest for the following year will then be calculated on the reduced balance.
Regular extra payments cannot be used to reduce the term of your mortgage.
Tell us as soon as possible if you are having problems repaying your mortgage or think that you might experience problems shortly. You can talk to us in confidence and our Mortgage Advisors will help you all they can, including providing information to help with financial difficulties, such as claiming state benefits or getting financial advice.
It depends on your particular mortgage arrangements:
On an interest-only mortgage, a lump sum overpayment will reduce the balance but not the term
If your mortgage is set up on a repayment basis, you can apply to change the remaining term. If you do this, you will need to speak to one of our Mortgage Advisors who will check that you can afford the monthly payments over the new term and advise you if this is right for you.
You must provide details of your name, mortgage account number and, if your mortgage is made up of more than one part, include details of which individual sub-account you'd like this payment to be applied to.
You can pay your amount in a number of ways:
At your nearest TSB Branch
It is not possible to make capital repayments by credit card
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.
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