Flexible features of your mortgage and helpful service information

You’re in the right place if you want more information about your mortgage. Whether you would like to overpay, request a payment holiday, find out about charges, or request things like your redemption statement or mortgage balance.

If you would like to call us about a repayment holiday, you can do so on 0345 835 3380. We're here from 8.30am - 7.00pm Monday to Friday (except bank holidays). Please be aware that our phone lines are busier than usual, and you might have a longer wait. Please make your application to extend as early as possible before your upcoming monthly payment.

Your repayment holiday will be agreed in writing subject to approval.



While rates are so low at the moment, it's a great time to pay off that little bit extra if you can.

You could make one-off or regular extra payments to reduce your mortgage balance. Whichever way you decide you'll usually end up paying less interest overall. It is important to remember that any extra payments cannot normally be refunded at a later date. Plus, you may have to pay an early repayment charge if you repay more than a certain amount, usually 10% of your mortgage balance (some products have a higher limit) each year. You can confirm the amount of your overpayement allowance by completing the Mortgage Overpayment form Remember to talk to us first so we can explain exactly what will happen and, where possible, give you the result you want.

What happens when you make extra mortgage payments?

One-off lump sums

If you make one-off, lump sum payments, you can either:

  • Reduce the term of your mortgage and your monthly payments will stay the same (repayment loans only), or,
  • Reduce your future monthly payments and leave your mortgage term unchanged (repayment and interest-only loans).
Note: depending on the terms and conditions of your mortgage early repayment charges may apply.

Regular payments

If you want to pay a bit more each month (make a regular overpayment), you can either:

  • Talk to us first and we'll shorten your mortgage term which will make your monthly payments higher so you repay your mortgage sooner than originally planned (repayment mortgages only); or
  • Decide on a fixed amount extra to pay every month, leaving the term as it is, which will result in your future monthly payments being reduced after you've made your overpayments.

Set up, amend or cancel a regular overpayment

Complete the form below to set up, amend or cancel a regular mortgage overpayment. You’ll need your mortgage account number, which can be found on your mortgage statement or other mortgage related letters.

Read our privacy policy to find out how we use your data: Privacy Policy

Mortgage Overpayment Form

One-off lump sums

You can pay part of your mortgage whenever you want. They are known as lump-sum overpayments. When you make a payment, your mortgage balance will be reduced on the day we receive the money, and you'll start to be charged less interest. Then, because your balance is lower, you can either:

  • Keep paying your current monthly payment so that you repay your mortgage sooner. However, when we next re-calculate your monthly payment, for example at an interest rate change, we will set the new monthly payment to a level that will repay your mortgage over the current mortgage term. Or
  • Ask us to re-calculate your monthly payment immediately, so that you get to reduce your monthly payments but still repay your loan by the end of the current mortgage term. Or
  • If your mortgage is set up on a repayment basis, you can apply to change the remaining term. If you do this, you will need to speak to one of our Mortgage Advisors who will check that you can afford the monthly payments over the new term and advise you if this is right for you.

If you make a lump-sum overpayment, it can't normally be refunded at a later date.


An early repayment charges applies on some mortgages. You may have to pay an early repayment charge if, during your early repayment charge period, you repay more than a certain amount of your mortgage or switch to a new mortgage deal. You can make, each year, extra payments of up to 10% (some products have a higher limit) of the mortgage balance as at 1st January before a charge applies. The charge varies, depending on how long you have left on your mortgage deal.

You can confirm the amount of your overpayment allowance by completing the Mortgage Overpayment form

As you can see, there can be different results if you make a lump-sum overpayment - so it's always best to contact us to let us know what you want to happen.

Find out more about early repayment charges

How to make a one-off lump sum payment

You’ll need your mortgage account number to quote as the reference for the payment. You can find this in any of your mortgage correspondence from us. If you quote your 14-digit mortgage reference we will spread the payment across all your mortgage sub-account(s).
If you wish to allocate the payment to a specific sub-account, you’ll need to use your 14-digit mortgage reference followed by the sub-account, for example to make a payment to sub-account 1 you should quote your 14 digit mortgage account number followed by 01 at the end without any symbols or spaces. Here’s how you can make a payment to your mortgage:
- By faster payment or standing order using our bank details (please use the relevant reference as explained above). Sort code: 30-28-86, Account number: 00000000
- Send a cheque, payable to TSB Bank Plc, to: Mortgages, TSB Bank Plc, PO Box 373, Leeds LS14 9GQ.
- Alternatively, you can make a debit card payment by calling us on 0345 835 3380. We’re here from 8.30am – 7.00pm Monday to Friday (except bank holidays). 

If you've been making regular overpayments so that you are ahead with your mortgage, you can make reduced payments for a while or even miss a payment up to the amount of those overpayments. However, when we recalculate your monthly payment (for example: Rate change, Product Transfer, Additional Borrowing, change of term or monthly payment, change of direct debit date) we use any overpayment you have made and you will need to start building up new overpayments before you can underpay again.

Request a payment holiday

You can also apply to suspend your payments if you have not been overpaying your mortgage. Any application for a payment holiday will be subject to the criteria in force at that time. If you'd like to request a payment holiday, please call us on 0345 835 3380.

A Payment Holiday is where you can apply to take a break from paying your usual monthly mortgage payments.

For some customers, Payment Holidays may have previously been referred to as Instalment breaks.

Subject to an application meeting the criteria, Payment Holidays are available for a period of one, two or three months and you can make an application for a payment holiday once every two years.

Payment Holidays are available for a variety of reasons, usually to assist with a temporary change to your circumstances, like a change in employment or unexpected or unforeseen vehicle or household expenditure. In certain circumstances a Payment Holiday of up to six (consecutive) months is available, to coincide with maternity, paternity or adoption breaks.

If you decide to take a payment holiday interest would continue to accrue, meaning you'll pay more interest overall and your monthly payments will be higher after the holiday.

You may be eligible to apply for a Payment Holiday if:

  • It's been at least twelve months since you took out your mortgage and six months since you took any additional borrowing with us
  • Your mortgage payments are up to date
  • You have paid twelve months’ worth of mortgage payments in the last twelve months.

Although we try to help as many customers as possible, there will be some cases where a payment holiday may not be available to you. These include the following:

  • If your mortgage is conducted on a Shared Ownership or Buy-to-Let basis
  • Your mortgage is in arrears

We'll help you to move with the times. After six months of having a mortgage with us, and up until your mortgage comes to an end, you could apply to borrow more. So you can make plans to improve your home or look forward to a special event.

More about additional borrowing

Servicing your mortgage

If you're thinking of paying off your mortgage and would like to know how much you owe, we can provide you with a redemption statement. This will also show any early repayment charge and Closing Administration Charge that may be payable.

Depending on your status, you'll need to provide slightly different information. Are you:

  • The homeowner?
  • The solicitor?
  • Acting as a third party on behalf of the customer homeowner?

Once you have this information, you can request a redemption statement.

You should receive your redemption statement within 7 working days.

Order a certificate of interest by calling us on 0345 835 3380.

If you've had a change to your telephone number or email address, please call us on 0345 835 3380.

For other changes to your mortgage account, such as changing the length of your mortgage term or renting out your property please call us on 0800 056 1088 to discuss these changes. A charge may be payable for some services.

To change your direct debit, please call us on 0345 835 3380.

How to apply

Request a call back from a Mortgage Expert who can arrange a convenient time to discuss your mortgage needs via video, telephone or face to face.

Find out what information you’ll need to have to hand

Call us
8am-8pm Monday to Friday 
9am-2pm Saturday

0800 056 1088