Telephone Banking is quick and easy and lets you manage your money 24 hours a day.
For your everyday banking needs you can use our fast automated service any time and when you need to speak to us we have a dedicated team of advisors available between 8am and 8pm. Overnight between 8pm and 8am our advisors are dedicated to helping customers who need to report fraud and lost or stolen cards.
And don’t forget our local rate 0345 numbers are part of inclusive minutes for landline and mobile phone packages.
What you can do with Telephone Banking:
Check your up to date balance and recent transactions
Cancel or hear details of your Direct Debits and set up standing orders
Order a debit card or a replacement PIN
Register for Telephone Banking
Call us on 03459 758 758 between 8am to 8pm with your account or card details. We can then register you for Telephone Banking and send your Personal Security Number (PSN) to you. You'll need to make sure we have your up-to-date mobile number on record.
03459 758 758
0345 835 3843 (Textphone)
Queries on your everyday banking needs. Our automated service is available 24/7 or you can speak to a partner between 8am and 8pm Monday to Sunday.
We'll identify you from the phone number we have registered. So if you’re calling from a different number please have your account or card details and 6-digit Security Number to hand.
We also have advisors available 24/7 dedicated to helping customers calling to report fraud and lost or stolen cards. If you have any concerns, please call 0800 023 4113.
Telephone Banking for Business
If you have any questions you can call our helpline on 0345 835 3858 between 8am-6pm Monday to Friday and 9am-2pm Saturdays (excluding UK Public Holidays)