Telephone Banking is quick and easy and lets you manage your money 24 hours a day.
For your everyday banking needs you can use our fast automated service any time and when you need to speak to us we have a dedicated team of advisors available between 7am and 11pm. Between 11pm and 7am our advisors are dedicated to helping customers who need to report lost or stolen cards.
And don’t forget our local rate 0345 numbers are part of inclusive minutes for landline and mobile phone packages.
What you can do with Telephone Banking:
Check your up to date balance and recent transactions
Transfer money between your own and other UK bank accounts
Pay your bills
Cancel or hear details of your Direct Debits and set up standing orders
Order a debit card or a replacement PIN
Register for Telephone Banking
Call us on 03459 758 758 with your account or card details. We can then register you for Telephone Banking and send your Personal Security Number (PSN) to you. You'll need to make sure we have your up-to-date mobile number on record.
Lines are open 24/7.
03459 758 758
0345 835 3843 (Textphone)
Queries on your everyday banking needs. We're open 24/7
Please have the following ready when calling:
Account or card details
6-digit Security Number (required for most accounts)
Between 11pm and 7am our advisors will be dedicated to helping customers calling to report a lost or stolen card. For general banking queries please use our automated service or
log in to Online Banking.
Telephone Banking for Business
If you have any questions you can call our helpline on 0345 835 3858 between 7am-8pm Monday to Friday and 9am-2pm Saturdays (excluding UK Public Holidays)