Our service status

Essential Services

Latest status of our services – 10:00 18 August 2018

Our Mobile App and Internet Banking are available and working.

If you’re having difficulty logging in on the Mobile App, please check you have downloaded the latest version. If the issues continue, fully close the app or internet browser and then try again. If you still can’t get access, please visit www.tsb.co.uk/online-support. This will give you some instructions to work through and then a form to complete so we can get you up and running again.

To set up biometrics in the Mobile App (fingerprint, Face ID or Samsung Pass), go to the settings menu.

If you're having difficulty reaching Internet Banking through your bookmarks or saved links, go directly to the TSB website and click on ‘Log in’. Then make sure you update your bookmarks.

You can talk to a TSB Partner by calling us or visiting us in branch.

All TSB products (including current accounts, savings, credit cards and mortgages) are viewable online.

We are aware that some customers are unable to see one of their accounts. We are working on this issue and you’ll be able to see all your products online soon.

Your Internet Banking inbox is available to view paperless correspondence and statements.
 

Debit cards are working. You can use them at ATMs to view your balance and withdraw cash. You can also get cashback from many high street shops across the UK.

Direct Debits and standing orders are working.

You can make payments through our Mobile App and Internet Banking. If your payment query is urgent please give us a ring or visit us in branch.

If you’re trying to pay a bill (e.g. your water bill), you can use your debit card to pay the provider directly.

Payments into TSB accounts are working.

If you need to check your balance you can do it online or at a LINK ATM. You can also print a mini statement at any TSB ATM. To find your nearest LINK ATM click here.

Online payments are available. If you’re having difficulty making payments to existing beneficiaries, please call us on 0345 835 3858. If you need to make an urgent payment to a new beneficiary, you’ll need to visit a branch.

We’re sorry, there’s been a delay in sending out new debit cards that are due to expire at the end of August. We’re working hard to get them delivered by 25 August, and the latest by 31 August. Customers can continue to use their cards until 1 September. 

Internet Banking

Internet Banking is available and working. If you've tried logging in via the TSB website and still can't get access, please visit www.tsb.co.uk/online-support. This will give you some instructions to work through and then a form to complete so we can get you up and running again.

What do I need to know?

All payments are working normally including cards, Direct Debits and standing orders.

What do I need to know? What can I do?

Business Internet Banking is available and working.

If you are still unable to log in and need any information on your account, or wish to make a transaction please call us on 0345 835 3858.

What do I need to know?

Documents are being loaded into the digital inbox, although we’re aware of some problems with viewing or downloading certain documents and with e-mails sent to confirm a new document.

What do I need to know?

You can now view your mortgage account on both Internet Banking and the Mobile App. If your TSB mortgage is still not showing, please make sure you are using the latest version of the app.

Mobile Banking

The Mobile App is available and working. If you’ve tried downloading the latest version of the app and still can’t get access, please visit www.tsb.co.uk/online-support. This will give you some instructions to work through and then a form to complete so we can get you up and running again.

There are some updates on our recent issues below, and most of these are now fixed.

What do I need to know?

Normal payments (including card payments, Direct Debits and standing orders) are available and working.

What do I need to know? What can I do?

On your Mobile App it’s only possible to view your past transactions from the last three months.

If you can’t see all the transactions you’re looking for please check internet banking where your full statement history will be displayed.

What do I need to know?

You can now view your mortgage account on both Internet Banking and the Mobile App. If your TSB mortgage is still not shown, please make sure you are using the latest version of the app.

Telephone Banking

We know some customers calling Telephone Banking have had long wait times. Our wait times are now usually no more than a few minutes - please bear with us and we’ll answer your call as soon as we can.

Branches

If you want to talk to a TSB Partner, our branches are open. Please be aware that we’re currently busier than normal and it may take us slightly longer than usual to help you. Personal customers can also use their local Post Office for a range of everyday banking services, such as checking balances and paying in cash and cheques using a pre-printed slip.

Call

Call

Bank over the phone 24/7 using our automated service - call 03459 758 758.

Telephone Banking
Visit

Visit

Find your nearest branch or cash machine using our Branch Locator tool.

Find branches