Money worries? We’re here to help

What to do if you’re struggling to make your payments

It can be daunting if you can’t make payments and are facing financial worries, but we’re here to help. Complete an Income and Expenditure form so that we can understand your financial situation and create a plan to help you. We’ll then give you a call within 5 working days and discuss your options.


Filling out an Income and Expenditure form

We have chosen Adobe to support us with our digital processes by using their ‘Adobe Sign’ software. 

Please be aware that Adobe are a separate data controller from TSB, and any personal data you provide will be sent to Adobe and processed in accordance with their terms and conditions of service. 

You may wish to read their Adobe Terms of Use and Consumer Disclosure before using the following link(s).

Income and Expenditure form

Income and Expenditure form (joint account)

Coronavirus payment holiday support

If you continue to be impacted by COVID-19 and can’t keep up with payments we’re still here to help.

Coronavirus Support

Tips to help you get back on track

Tip 1

Work out your budget

Budgeting helps you see where your money is going each month and assess where you could be saving a little here and there.

Money Savings Expert - Budget planner

Tip 2

See if you’re missing out on benefits or tax credits

Many people don’t realise they qualify for financial help from the government. Find out if you could be getting help.

Benefits and Tax credits checker

Tip 3

Create a debt management action plan

Laying out all your debts can help you plan your way out easier. You can use Stepchange to help you do this, or you can use the other advice services below.

Stepchange debt management action plan

Tip 4

Download the app

If you haven’t already, download the TSB banking app - this will let you see upcoming payments and check your balance on the go.

Download the app

Get free, confidential financial support


The UK's leading debt charity for expert debt advice and fee-free debt management.



0800 131 1111

National Debtline

National Debtline is a charity who give free and independent advice over the phone and online.



0800 808 4000

Citizens Advice

Online free advice from Citizens Advice to help you find a way forward with money, legal, consumer and other issues you may be facing.


Money Advice Service

We understand making that first call can be difficult. Before speaking with us, you may find it helpful to discuss your situation with someone else first, especially if you have multiple creditors. For free, independent and confidential money advice, please see below.


0800 138 7777

Other money worries?

If your income has been reduced or you are facing redundancy we may be able to help you

Redundancy and reduced income help

If you’re dealing with long term illness that is affecting you financially, read our help guide

Living with illness

Or contact us

By phone

Before you call you’ll need these things

  • Your bank statements and upcoming payments
  • Plenty of time for us to help you

Who to call?

If you’re struggling but are currently managing to maintain your payments please give our customer support team a call on:

Current account, personal loan or credit card - 0345 609 9283

Or if you have a mortgage with us - 0345 835 5404

If you have already missed a payment, don’t worry, our payment assistance team will be able to support you on the numbers below:

Mortgages - 0345 835 5404

Personal loans or current accounts - 0345 600 8973

Credit cards - 0345 600 8972

Visit us in branch

Please bear in mind that we have reduced capacity due to Coronavirus health and safety measures.

If you’d like to talk face to face with someone you can visit us in branch.

Visting a branch

FAQ icon

Need to visit us?
Visit our FAQs

If you need help with something specific, let us know what it relates to or search a topic.

Go to help page