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How can we help?

If you need help with something specific, please tell us what it relates to by typing it into the box below, or scroll down for help on other topics, including complaints:

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Report a card loss or a suspicious email

  • In the app - Select ‘Manage cards and PINs’ in the main menu, then choose the card you want to report lost or stolen and follow the instructions.

    Via Internet Banking - Just go to ‘Lost and Stolen Cards’ under ‘Your account tools’.

    Call us - Call us free on 0800 015 0030 (UK) or if it’s easier, the text phone number is 0800 161 5176. If you’re calling from abroad or prefer not to use the 0800 number, you can call us on +44 207 481 2567 . Lines are open 24/7.

  • If you think you've received a suspicious or fraudulent email, please forward it to:

    emailscams@tsb.co.uk

    We will never send you an email asking for your security information or log on details, or direct you to a web page that asks for this information.

    To view our security tips and Online Banking guarantee, please visit our  Security Centre.

Order cards, PINs, cheque books and more

  • If your card is due to expire you should automatically receive a replacement one. If you have not received it, either:

    Log in to Internet Banking and in the 'Your account tools' section select 'Replacement cards and PINs'.  Log into Internet Banking

    Or please call us on:

    03459 758 758

  • If your card is due to expire you should automatically receive a replacement one. If you have not received it, either:

    Log in to Internet Banking and in the 'Your account tools' section select 'Replacement cards and PINs'.  Log into Internet Banking

    Or please call us on:

    03459 758 758

    If you've changed your address within the last three months you'll need to order your replacement debit card either in branch or by calling us on: 

    03459 758 758

  • Log in to Internet Banking and in the 'Your account tools' section select 'Replacement cards and PINs'.  Log into Internet Banking

    Alternatively you can order a new PIN by popping into branch or calling us on:

    03459 758 758

  • Log in to Internet Banking and in the 'Your account tools' section select 'Replacement cards and PINs'. Log into Internet Banking

    Alternatively you can order a new PIN by popping into branch or calling us on:

    03459 758 758

  • You can order a new cheque book or paying-in book quickly and easily using our online form. Your new cheque or paying-in book will be posted to you within four working days.

    Order new cheque or paying-in book

    If you've changed your address within the last three months you'll need to order your new cheque or paying-in book either in branch or by calling us on:

    03459 758 758

    Please note that items cannot be sent to addresses outside of the UK.

  • To order a certificate of interest, please call us on:

    03459 758 758

How to make a complaint


The quickest and easiest way to make a complaint is to use our online form. You will find the form and more information about the complaints process here.

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