Help and Support

Report a card loss or a suspicious email

  • If your card has been lost or stolen, you must call us immediately on:

    0800 015 0030

    +44 207 481 2567  (abroad)

    Textphone:

    0800 161 5176

    We'll then be able to arrange a replacement for you.

  • If you think you've received a suspicious or fraudulent email, please forward it to:

    emailscams@tsb.co.uk

    We will never send you an email asking for your security information or log on details, or direct you to a web page that asks for this information.

    To view our security tips and Online Banking guarantee, please visit our  Security Centre.

Order cards, PINs, cheque books and more

  • If your card is due to expire you should automatically receive a replacement one. If you have not received it, either:

    Log in to Internet Banking and in the 'Your account tools' section select 'Replacement cards and PINs'.  Log into Internet Banking

    Or please call us on:

    03459 758 758

    If you've changed your address within the last three months you'll need to order your replacement debit card either in branch or by calling us on:

    03459 758 758

  • If your card is due to expire you should automatically receive a replacement one. If you have not received it, either:

    Log in to Internet Banking and in the 'Your account tools' section select 'Replacement cards and PINs'.  Log into Internet Banking

    Or please call us on:

    03459 758 758

    If you've changed your address within the last three months you'll need to order your replacement debit card either in branch or by calling us on: 

    03459 758 758

  • Log in to Internet Banking and in the 'Your account tools' section select 'Replacement cards and PINs'.  Log into Internet Banking

    If you've changed your address within the last three months you'll need to order your PIN either in branch or by calling us on:

    03459 758 758

  • You can order a PIN quickly and easily using our online form. Your new PIN will be posted to you within four working days.

    Order new credit card PIN number

    If you've changed your address within the last three months you'll need to order your PIN either in branch or by calling us on:

    03459 758 758

  • You can order a new cheque book or paying-in book quickly and easily using our online form. Your new cheque or paying-in book will be posted to you within four working days.

    Order new cheque or paying-in book

    If you've changed your address within the last three months you'll need to order your new cheque or paying-in book either in branch or by calling us on:

    03459 758 758

    Please note that items cannot be sent to addresses outside of the UK.

  • To order a certificate of interest, please call us on:

    03459 758 758

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Card lost or stolen? Received a suspicious email or suspect other fraudulent activity? We can help.

  • View your account statements
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  • Manage Direct Debits
  • Apply for an overdraft
  • Register for Pay a Contact (Paym)
  • Set up text alerts and more
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Mobile Banking App

Our Mobile Banking App is easier to use than ever so you can enjoy quick and secure banking from your mobile device.

  • Fingerprint login
  • Face ID and Samsung Pass
  • View current and available balances
  • Pay a Contact from your phone book
  • View your latest and pending transactions
  • Move money between all of your TSB personal accounts instantly
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Bank over the phone 24/7 using our automated service - call 03459 758 758.

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