You want it to be completely unique to you. And not easily guessed by a human or computer.
Your TSB password has to be a minimum of six characters and include a mixture of numbers and letters. Avoid easy to guess passwords such as ‘password1’ or ‘hello123’.
Some people think of sentences and take the first or last letters of each word, for example, “I grew up at 13 Yellow street” could easily become ‘Igrupat13Yest’ using the first letters of each word. You’ll never forget where you grew up, got engaged or your first pet.
Passwords made up with phrases are memorable and almost impossible to guess.
We’re dealing with your money and so, sometimes we want to be absolutely sure we’re dealing with you. So we use Enhanced Internet Authentication (EIA).
When you set up a new recipient, credit card payment or standing order, we’ll now send you a One Time Password (OTP) to make sure the instruction is genuinely coming from you. All you need is a phone near you. You'll be able to choose which number we call you on, provided it's a number we already hold for you. For UK mobile numbers, we’ll now send you a text with your OTP. For landlines and other numbers, we’ll now give you a call and read out your OTP. You'll need to enter the six digit number directly on Internet Banking or the app. The whole process takes less than a minute.
Never share your OTP with anyone. If we need to contact you we would never ask you for your OTP.
Please make sure your contact details are up-to-date: log on to Internet Banking, then select Personal Details from the top right-hand menu.
For your security, we don’t use newly registered numbers for authentication.
Please call us on 0345 835 3847 (or from abroad 02032 841 578 ) so we can set up the instruction for you straight away.
"Please update your personal details in Internet Banking by selecting ‘Personal Details’ in the top right-hand menu. New phone numbers entered may take a few days to become active but then you should be able to set up your next payment automatically.