Welcome to our 'frequently asked questions' (or FAQs) page. This is where we have answers to the questions we are most often asked about the dangers of fraud and how you can protect yourself. You can also ask us your own questions here, or find our phone details if you want to give us a call.
You want it to be completely unique to you. And not easily guessed by human or computer.
Your password should be a minimum of eight characters and a mixture of numbers, symbols, and upper and lower case letters. Never use full words.
Some people think of sentences and take the first or last letters of each word, for example, “I grew up at 13 Yellow street” could easily become ‘Igrupat13Yest’ using the first letters of each word. You’ll never forget where you grew up, got engaged or your first pet.
Passwords made up with phrases are memorable and almost impossible to guess.
We’re dealing with your money and so, sometimes we want to be absolutely sure we’re dealing with you. So we use Enhanced Internet Authentication (EIA).
You’ll receive an automated call and be asked to confirm details about the transaction you’re setting up. You’ll then be asked to enter a four digit number that will be displayed on your computer screen.
We use EIA when you set up a new payment recipient, card payment, or standing order.
We can call you on any number we already hold for you. If you’d like to use a new number, you’ll need to register that number and wait up to three days before it is activated.