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safe

How are you keeping your money safe?

Here's everything we're doing to protect your money and personal information.

We're ready for the UK's new fraud rules

 

Our Fraud Refund Guarantee has given our customers industry-leading protection from fraud for over 5 years. Now, the Payment Systems Regulator is introducing rules, which will apply to all UK banks, for reimbursing certain types of fraud.

Illustrated calendar showing the date 07 October 2024


What we do to keep your money safe.


Shop online safely.

When you shop online we may need to confirm it’s really you making the payment.

Read more

How we keep your money safe.

See what features we’ve put in place to protect you.

Read more

Get trained up

 

Get trained up at the Take Five Scam Academy.

Take 5 to stop fraud

Are they who they say they are?

Fraudsters will often pretend to be someone you know to ask for money on social media or WhatsApp. Ask questions only that person would know to check.

Don’t forget to check your post

When you set up Google or Apple Pay, we’ll send you a letter to confirm it. If you get a letter about this but didn’t set it up, then it could be an early warning sign for fraud.

Watch out for dodgy emails

Scammers can use fake emails to look like your bank, for example, ‘alerts@tsb.com’. It can be hard to spot, but a genuine TSB email will always come from @tsb.co.uk.

How scam-savvy are you?


Do these 3 things now to keep your money safe.

Follow these steps to keep your money safe

Use the TSB Mobile Banking app.

If you’re feeling under pressure to send money, stop and think.

Keep your card, PIN and login details safe always.

How we deal with fraud

What happens after I’ve reported fraud?

  • We'll look for what happened and how it happened and keep you updated. We may need to ask you a few questions to help with this.
  • If the police are involved, we'll work closely with their investigation.
  • Once resolved, we'll follow up with some advice to help you avoid it happening again.

Will I get my money back?

  • We’ll investigate all fraud claims, and if you’re eligible for a refund, your money will be refunded to your account.
  • There are some cases where you won’t get your money back – for example, if you were involved in the fraud or didn’t show due caution to prevent the fraud.
  • If you’re not happy with how we’ve dealt with your case, you have the right to make a complaint.
  • If you’re still not happy, you can complain to the Financial Ombudsman.