We've got you covered

Protecting your personal details and your money is our top priority.

We’re using the high level of security you’d expect to keep your money secure. 

What we do

Fraud Guarantee Refund Fraud Refund Guarantee

Our Fraud Refund Guarantee means that if you’re clearly the innocent victim of fraud on your TSB account, we’ll refund the money you lost from your account.

Valid from 14/04/2019. No refund if customers are involved in committing the fraud or repeatedly ignore account safety advice. Guarantee limited to £1 million per claim for authorised transactions. Conditions apply.

Fraud detection systems

Our fraud detection systems are monitoring your accounts 24/7. We're always on the lookout for suspicious activity.

Automatic log off

If there’s no activity on your online banking for 5 minutes, we’ll automatically log you off.

Use it or lose it

If you don’t log into your Internet banking for more than 12 months, we’ll disable the account.

Device profiling

Our systems keep a record of the devices you use. If a different device from a strange place tries to log in, we’ll catch it.

Data encryption

When banking online, all your data is transferred securely and encrypted.

Set up payments securely

When setting up a new payment, we’ll double check it’s really you doing it. We’ll do it with a text to your mobile or an automated call to a landline. Check the information in the “One-Time Passwords” section in the “What you can do” tab for more information.

For business customers, our Business Banking Authentication App lets you authenticate transactions, including setting up new payments and recipients.

Report suspected fraud

Credit and debit card related fraud:

0345 835 7922

Lines are open 8am – 9pm Monday to Sunday.

Internet banking, mobile app or telephony related fraud: 0800 096 8669. Lines are open 8am – 8pm Monday to Friday, 9am – 5pm Saturday to Sunday.

Lost or stolen cards outside of these hours: 0800 015 0030.

Suspicious emails, texts and calls: forward the details to emailscams@tsb.co.uk. Please don’t reply or click on anything – let us take it from there.

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