On 14 April 2019 we launched our fraud refund guarantee. This is a first in UK banking and it goes further to cover TSB customers against fraud than anything that has come before it. We’re proud to say we refunded 91% of stolen money to fraud victims, which is officially the highest of any UK bank*.
*Source: Authorised push payment (APP) fraud performance report, October 2023.
You're even covered against honest mistakes.
We believe that no TSB customer should have to pay for being tricked by a scam on their TSB account. Whether you accidentally click on something you shouldn't, or share some sensitive information without thinking, we’ll refund you under the terms of our fraud refund guarantee.
When we won’t refund you.
There are a few scenarios where you wouldn’t be covered by our Fraud Refund Guarantee. For details see Are there any times the guarantee doesn’t apply? below.
Prevent. Protect. Pursue.
Our Fraud Prevention Centre is full of advice about fraud and we’re setting up workshops across the UK, so our customers can stay one step ahead and prevent fraud.
Protecting customers with our Fraud Refund Guarantee is just part of our commitment to fight fraud in Britain.
And we help the police to pursue criminals, giving them the information they need to hunt down fraudsters and bring them to justice.
To find out more about our Fraud Refund Guarantee have a look at our helpful info below.