Do you suspect fraud?

If you think you've been a victim of fraud, don’t panic. Get in touch straight away and our team will help you.

We'll take immediate actions to secure your account. And we'll investigate any transactions you're concerned about.

Remember if it doesn't feel right just give us a call. We're always pleased to hear from you.

Report Suspected fraud

03459 758 758 (UK)          
0345 835 3843  (Textphone) 

Please note our fraud lines are open: 
Monday - Saturday: 7am - 10pm 
Sunday: 9am - 6pm 

If you have received a suspicious email, don’t reply and don’t click any links. Forward it to and let us take it from there.

Something you didn't expect...

An unexpected automated call?

If you get an unexpected automated call asking you for personal details such as your PIN:

  • Hang up
  • Dial 1471 to get the caller’s number
  • Call us straight away and report attempted fraud


If you receive a suspicious SMS:

  • Check the text addresses you by name
  • Check for misspellings and grammatical errors
  • Don’t click on any links provided
  • Doesn’t look right? Call us straight away and report the message

A suspicious email?

Fraudsters may email you pretending to be us.

  • Does the email address you by name?
  • Does it include the last four digits of your account number?
  • Is it from an email address ending in “”?
  • If not, don’t click on any links. And report the email to us. It’s likely to be a fraud.

An unexpected popup?

We’ll never ask you to enter personal details, passwords or PINs into a pop-up. If you encounter one on our website, stop, close the pop up and call us.

Unexpected post

If you receive any letters out of the blue from us that seem odd:

  • Don’t follow the instructions on the letter
  • Call us and check the letter is genuine

Unexpected phone calls?

Ask the caller to prove their identity. If in doubt:

  • Hang up
  • Call us back

Let us know

Has your card been lost or stolen?

Call us immediately to report it on 0800 015 0030 (UK) or +44 207 481 2567 (calling from abroad). We’ll block the card and order a new one for you.

Unfamiliar transactions on your statement?

If you don't recognise the name of the retailer:

  • Use a trusted search engine to look it up. Sometimes you'll find transactions can appear under the parent company name or another trading name
  • Check your calendar to see where you were that day
  • Still concerned? Call us and report the transaction

Something you were expecting didn’t turn up?

If you’re waiting on a statement, cheque book, card or PIN and they haven’t arrived, call us. Your post may have been intercepted by a fraudster.

Does an ATM look a bit odd?

  • Don’t use it

  • If possible use an ATM in the branch

  • If not, find another ATM

Has your card been swallowed?

We need to check the ATM isn’t compromised.

  • Call us immediately

  • We’ll block your card and order a new one for you.

Find out more

Do you suspect fraud?

We've got you covered

Security FAQs



Bank over the phone 24/7 using our automated service - call 03459 758 758.

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