If you think you've been a victim of fraud, don’t panic. Get in touch straight away and our team will help you.
We'll take immediate actions to secure your account. And we'll investigate any transactions you're concerned about.
Remember if it doesn't feel right just give us a call. We're always pleased to hear from you.
03459 758 758 (UK)
0345 835 3843 (Textphone)
Please note our fraud lines are open:
Monday - Saturday: 7am - 10pm
Sunday: 9am - 6pm
If you have received a suspicious email, don’t reply and don’t click any links. Forward it to firstname.lastname@example.org and let us take it from there.
If you get an unexpected automated call asking you for personal details such as your PIN:
If you receive a suspicious SMS:
Fraudsters may email you pretending to be us.
We’ll never ask you to enter personal details, passwords or PINs into a pop-up. If you encounter one on our website, stop, close the pop up and call us.
If you receive any letters out of the blue from us that seem odd:
Ask the caller to prove their identity. If in doubt:
Call us immediately to report it on 0800 015 0030 (UK) or +44 207 481 2567 (calling from abroad). We’ll block the card and order a new one for you.
If you don't recognise the name of the retailer:
If you’re waiting on a statement, cheque book, card or PIN and they haven’t arrived, call us. Your post may have been intercepted by a fraudster.
Don’t use it
If possible use an ATM in the branch
If not, find another ATM
We need to check the ATM isn’t compromised.
Call us immediately
We’ll block your card and order a new one for you.
Bank online 24/7 using our Internet Banking website or our mobile app.
Bank over the phone 24/7 using our automated service - call 03459 758 758.
Find your nearest branch or cash machine using our Branch Locator tool.