If you think you've been a victim of fraud, don’t panic. Get in touch straight away and our team will help you.
We'll take immediate actions to secure your account. And we'll investigate any transactions you're concerned about.
Remember if it doesn't feel right just give us a call. We're always pleased to hear from you.
Report suspected fraud
For all credit card and debit card related fraud, please call 0345 835 7922. (Lines are open between 8am - 9pm Monday to Sunday)
For disputed transactions, please call 0345 835 7926. (Lines are open between 9am-5pm Monday to Friday)
For all internet banking, mobile app or telephony related fraud, please call 0800 096 8669. (Lines are open Monday to Friday 8am - 8pm, Saturday to Sunday 9am - 5pm)
To report a lost or stolen card outside of these hours, please call us on 0800 015 0030.
Some customers have made us aware they're receiving emails, phone calls, texts and tweets claiming to be from TSB. We'd never ask you for security details such as PIN, username or full password. Fraudsters might. If you have received anything suspicious, don’t reply and don’t click any links or open any attachments. Forward it to firstname.lastname@example.org and let us take it from there. And, so you know, we won't call you using this number either.
Something you didn't expect...
An unexpected automated call?
If you get an unexpected automated call asking you for personal details such as your PIN:
Dial 1471 to get the caller’s number
Call us straight away and report attempted fraud
A suspicious email?
Fraudsters may email you pretending to be us.
Does the email address you by name?
Does it include the last four digits of your account number?
Is it from an email address ending in “tsb.co.uk”?
If not, don’t click on any links. And report the email to us. It’s likely to be a fraud.
If you receive a suspicious SMS:
Check the text addresses you by name
Check for misspellings and grammatical errors
Don’t click on any links provided
Even if the text claims to be from TSB still follow the steps above to check if it’s a genuine TSB SMS
Doesn’t look right? Call us straight away and report the message. Don’t use a phone number in the message – instead find our number on tsb.co.uk
An unexpected popup?
We’ll never ask you to enter personal details, passwords or PINs into a pop-up. If you encounter one on our website, stop, close the pop up and call us.
If you receive any letters out of the blue from us that seem odd:
Don’t follow the instructions on the letter
Call us and check the letter is genuine
Unexpected phone calls?
Ask the caller to prove their identity. If in doubt:
Call us back
Let us know
Has your card been lost or stolen?
Call us immediately to report it on 0800 015 0030 (UK) or +44 207 481 2567 (calling from abroad). We’ll block the card and order a new one for you.
Something you were expecting didn’t turn up?
If you’re waiting on a statement, cheque book, card or PIN and they haven’t arrived, call us. Your post may have been intercepted by a fraudster.
Unfamiliar transactions on your statement?
If you don't recognise the name of the retailer:
Use a trusted search engine to look it up. Sometimes you'll find transactions can appear under the parent company name or another trading name
Check your calendar to see where you were that day
Still concerned? Call us and report the transaction
Does an ATM look a bit odd?
Don’t use it
If possible use an ATM in the branch
If not, find another ATM
Has your card been swallowed?
We need to check the ATM isn’t compromised.
Call us immediately
We’ll block your card and order a new one for you.