Fraudsters are always looking for new ways to steal money. That’s why we need to work together and we need you to take precautions to help keep yourself safe. Our Fraud Prevention Centre will help you stay one step ahead of the fraudsters.
There’s only one bank in Britain that offers you a Fraud Refund Guarantee.
All too often people who have money taken out of their account by fraudsters have to fight to get it back. We’re changing that by introducing our Fraud Refund Guarantee. As long as you’re clearly an innocent victim of fraud on your TSB account, we’ll refund the money you lost from your account.
Valid from 14/04/2019. No refund if customers are involved in committing the fraud or repeatedly ignore account safety advice. Guarantee limited to £1 million per claim for authorised transactions. Conditions apply.
Unsure of a transaction?
If you don’t recognise the retailer or amount follow our guide.
Criminals are using sophisticated techniques to impersonate companies, remotely control your computer and then steal your money. This type of “remote access” scam can be very worrying but following a few tips can go a long way towards keeping you safe.
Suspicious emails, texts and calls: forward the details to firstname.lastname@example.org. Please don’t reply or click on anything – let us take it from there.
How to avoid romance scams
Don’t reveal personal information to anyone new online. Look out for anything suspicious, particularly if they ask for money. If in doubt, talk to a family member or close friend. TSB is also here to help in-branch or over the phone.
Photos on online dating sites can give you a clue that you’re speaking to a fraudster. Search the image and, if you find it linked to multiple profiles, it may not be genuine.
Stop and think. Fraudsters thrive on creating a sense of urgency and rushing victims into doing something they will later regret. Take five minutes to think about what you’re doing.
Questions and answers
Find answers to most popular security questions here, or ask your own.
A genuine bank or organisation will never contact you out of the blue to ask for your PIN, full password or to move money to another account. Only give out your personal or financial details to use a service that you have given your consent to, that you trust and that you are expecting to be contacted by.
2. Clicking on links / files
Don’t be tricked into giving a fraudster access to your personal or financial details. Never automatically click on a link in an unexpected email or text.
3. Personal info
Always question uninvited approaches in case it’s a scam. Instead, contact the company directly using a known email or phone number.
Action Fraud is the UK's national reporting centre for fraud and cyber crime. This is where you should report fraud if you have been scammed, defrauded or experience cyber crime. You can report fraud, including online or internet crimes and receive a police crime reference number.
Be Cyber Aware is led by the Home Office and delivered in partnership with the private and voluntary sectors. They aim to improve your online safety, and improve confidence of consumers and small business (SMEs) online.
The Financial Conduct Authority (FCA) Scamsmart site is designed to protect consumers from investment fraud. Their key advice is to: reject unsolicited contact, and then check the FCA Warning List and seek impartial advice before investing.