Fraud Prevention Centre

We’re committed to keeping your money and accounts safe. We’ll do everything we can to make sure that you don't become a victim of fraud. But, fraudsters are very clever. And they are always looking for new ways to steal money. That’s why we need to work together and we need you to take precautions to help keep yourself safe.

We'd like to share a few simple things you can do to make sure you stay one step ahead of the fraudsters. Please take a look around our ‘How to protect yourself from fraud’ area below.

As a rule, if it doesn’t feel right, it’s probably not. Stop what you’re doing and get in touch with us immediately on the number below. If you think that you’ve been a victim of fraud, please also contact Action Fraud.

Report suspected fraud

For all credit card and debit card related fraud, please call 0345 835 7922. (Lines are open between 8am - 9pm Monday to Sunday)

For disputed transactions, please call 0345 835 7926. (Lines are open between 9am-5pm Monday to Friday)

For all internet banking, mobile app or telephony related fraud, please call 0800 096 8669. (Lines are open Monday to Friday 8am - 8pm, Saturday to Sunday 9am - 5pm)

To report a lost or stolen card outside of these hours, please call us on 0800 015 0030.

Some customers have made us aware they're receiving emails, phone calls, texts and tweets claiming to be from TSB. We'd never ask you for security details such as PIN, username or full password. Fraudsters might. If you have received anything suspicious, don’t reply, don’t click any links or open any attachments. Forward it to emailscams@tsb.co.uk and let us take it from there. And, so you know, we won't call you using this number either.

We’re proud to support Take Five – to stop fraud. This nationwide campaign is led by Financial Fraud Action UK. And offers straightforward and impartial advice to help everyone protect themselves from preventable financial fraud.

Take Five

How to protect yourself from fraud

How to recognise fraud

Here you’ll find straightforward things you can do to help minimise the risk of falling victim to fraud.

Find out more

We've got you covered

Protecting your personal details and your money is our top priority. We’re using the high level of security you’d expect to keep your money secure.

Find out more

Do you suspect fraud?

If you think you’ve been a victim of fraud, don’t panic. Get in touch straight away and our team will help you.

Find out more

The latest scam

How secure is Online Banking?

You need not worry about banking online with TSB. We’ve a large number of precautions and security measures in place. As long as you act responsibly and keep your information secret, you’re protected.

How to recognise fraud

Questions and answers

Security FAQs

Find answers to most popular security questions here, or ask your own.

View Security FAQs

Industry Initiatives

Take Five

The Take Five campaign aims to empower and educate you about why taking time to think before you act can help prevent financial fraud. Led by Financial Fraud Action UK Ltd.

http://takefive-stopfraud.org.uk

Action Fraud

Action Fraud is the UK's national reporting centre for fraud and cyber crime. This is where you should report fraud if you have been scammed, defrauded or experience cyber crime. You can report fraud, including online or internet crimes and receive a police crime reference number.

http://www.actionfraud.police.uk

Cyber Aware

Be Cyber Aware is led by the Home Office and delivered in partnership with the private and voluntary sectors. They aim to improve your online safety, and improve confidence of consumers and small business (SMEs) online.

http://www.cyberaware.gov.uk/

FCA ScamSmart

The Financial Conduct Authority (FCA) Scamsmart site is designed to protect consumers from investment fraud. Their key advice is to: reject unsolicited contact, and then check the FCA Warning List and seek impartial advice before investing.

http://scamsmart.fca.org.uk/