No one is too smart to be scammed. That’s why we’ll do everything we can to make sure you don’t become a victim of fraud. But, fraudsters are very clever. And they are always looking for new ways to steal money. That’s why we need to work together and we need you to take precautions to help keep yourself safe.
Our Fraud Prevention Centre shares a few simple tips to make sure you stay one step ahead of the fraudsters. As a rule, if it doesn’t feel right, it’s probably not. Stop what you’re doing and get in touch with us immediately.
Report suspected fraud
Credit and debit card related fraud: 0345 835 7922. Lines are open 8am – 9pm Monday to Sunday.
Disputed transactions: 0345 835 7926. Lines are open 9am – 5pm Monday to Friday.
Internet banking, mobile app or telephony related fraud: 0800 096 8669. Lines are open 8am – 8pm Monday to Friday, 9am – 5pm Saturday to Sunday.
Lost or stolen cards outside of these hours: 0800 015 0030.
Suspicious emails, texts and calls: forward the details to email@example.com. Please don’t reply or click on anything – let us take it from there.
Stop and think. Take Five to Stop Fraud
1. Requests to move money
A genuine bank or organisation will never contact you out of the blue to ask for your PIN, full password or to move money to another account. Only give out your personal or financial details to use a service that you have given your consent to, that you trust and that you are expecting to be contacted by.
2. Clicking on links / files
Don’t be tricked into giving a fraudster access to your personal or financial details. Never automatically click on a link in an unexpected email or text.
3. Personal info
Always question uninvited approaches in case it’s a scam. Instead, contact the company directly using a known email or phone number.
Phishing is where a fraudster sends you an email or letter pretending to be us, or another organisation you trust. Smishing is similar but uses SMS (text message). Fraudsters are clever and can intercept messages, so their messages appear genuine.
Action Fraud is the UK's national reporting centre for fraud and cyber crime. This is where you should report fraud if you have been scammed, defrauded or experience cyber crime. You can report fraud, including online or internet crimes and receive a police crime reference number.
Be Cyber Aware is led by the Home Office and delivered in partnership with the private and voluntary sectors. They aim to improve your online safety, and improve confidence of consumers and small business (SMEs) online.
The Financial Conduct Authority (FCA) Scamsmart site is designed to protect consumers from investment fraud. Their key advice is to: reject unsolicited contact, and then check the FCA Warning List and seek impartial advice before investing.