How are you keeping your money safe?

Get wise to these scams. Don't get tricked out of your savings.

Shopping on online marketplaces? Be careful who you send money to.

Texts, emails, and phone calls asking for money.

Investment opportunities that seem too good to miss.

How scam-savvy are you?

How to recognise fraud

Do these 3 things now to keep your money safe.

1. Use the TSB Mobile Banking app.

  • Check your transactions, block your card and get a new one, chat to us securely.
  • Use fingerprint or faceID to keep your money safe.
  • Approve or reject online TSB card payments.
Learn more
 

2. If you’re feeling under pressure to send money, stop and think.

How to recognise fraud
 

3. Keep your card, PIN and login details as safe as the keys to your house.

 

What we do to keep your money safe.

Fraud Guarantee Refund

We want you to feel confident your money is safe. So for extra peace of mind, you're protected by the TSB Fraud Refund Guarantee.

Terms and conditions apply

Read more

Shop online safely.

Shop online safely.

When you shop online we may need to confirm it’s really you making the payment.

Read more

Keep your money safe

How we keep your money safe.

See what features we’ve put in place to protect you.

Read more

How we deal with fraud.

What happens after I’ve reported fraud?

  • We'll look for what happened and how it happened and keep you updated. We may need to ask you a few questions to help with this.
  • If the police are involved, we'll work closely with their investigation.
  • Once resolved, we'll follow up with some advice to help you avoid it happening again.

Will I get my money back?

  • Yes, if your claim is covered by our fraud refund guarantee.
  • Our current and savings account customers are covered by our fraud refund guarantee.
  • If you’re not happy with how we’ve dealt with your case, you have the right to make a complaint.
  • If you’re still not happy, you can complain to the Financial Ombudsman.
   

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Take Five Scam Academy.