Fraud Prevention Centre

Fraudsters are always looking for new ways to steal money. That’s why we need to work together and we need you to take precautions to help keep yourself safe. Our Fraud Prevention Centre will help you stay one step ahead of the fraudsters.

There’s only one bank in Britain that offers you a Fraud Refund Guarantee.

Fraud Guarantee RefundAll too often people who have money taken out of their account by fraudsters have to fight to get it back. We’re changing that by introducing our Fraud Refund Guarantee. As long as you’re clearly an innocent victim of fraud on your TSB account, we’ll refund the money you lost from your account.

How we protect you


Valid from 14/04/2019. No refund if customers are involved in committing the fraud or repeatedly ignore account safety advice. Guarantee limited to £1 million per claim for authorised transactions. Conditions apply.

Unsure of a transaction?

If you don’t recognise the retailer or amount follow our guide.

Safe account scams

We’ve noticed an increase in customers receiving text messages or calls from people claiming to be their broadband supplier, the police, or even our very own fraud team.

We will never ask you to move your money into a new account.

If you receive a call of this kind, hang up and wait at least 10 minutes before making any further calls (fraudsters can keep the line open).

Call the number on the back of your card. Don't give any sensitive financial or personal information out to people who call you out of the blue.

Report suspected fraud

Credit and debit card related fraud:

0345 835 7922

Lines are open 8am – 9pm Monday to Sunday.

Internet banking, mobile app or telephony related fraud: 0800 096 8669. Lines are open 8am – 8pm Monday to Friday, 9am – 5pm Saturday to Sunday.

Lost or stolen cards outside of these hours: 0800 015 0030.

Suspicious emails, texts and calls: forward the details to Please don’t reply or click on anything – let us take it from there.

Avoid fraud during the coronavirus pandemic.

Criminals are using texts, emails and phone calls to scam people out of their money during the coronavirus outbreak. Click on the video below to find out what to look out for. 

Questions and answers

Security FAQs

Find answers to most popular security questions here, or ask your own.

View Security FAQs

Take Five to Stop Fraud


Stop and think. Take Five to Stop Fraud

1. Requests to move money

A genuine bank or organisation will never contact you out of the blue to ask for your PIN, full password or to move money to another account. Only give out your personal or financial details to use a service that you have given your consent to, that you trust and that you are expecting to be contacted by.


2. Clicking on links / files

Don’t be tricked into giving a fraudster access to your personal or financial details. Never automatically click on a link in an unexpected email or text.


3. Personal info

Always question uninvited approaches in case it’s a scam. Instead, contact the company directly using a known email or phone number.

Working with industry initiatives to keep you safe

Take Five

The Take Five campaign aims to empower and educate you about why taking time to think before you act can help prevent financial fraud. Led by Financial Fraud Action UK Ltd.

Action Fraud

Action Fraud is the UK's national reporting centre for fraud and cyber crime. This is where you should report fraud if you have been scammed, defrauded or experience cyber crime. You can report fraud, including online or internet crimes and receive a police crime reference number.

Cyber Aware

Be Cyber Aware is led by the Home Office and delivered in partnership with the private and voluntary sectors. They aim to improve your online safety, and improve confidence of consumers and small business (SMEs) online.

FCA ScamSmart

The Financial Conduct Authority (FCA) Scamsmart site is designed to protect consumers from investment fraud. Their key advice is to: reject unsolicited contact, and then check the FCA Warning List and seek impartial advice before investing.

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