Fraud Prevention Centre

No one is too smart to be scammed. That’s why we’ll do everything we can to make sure you don’t become a victim of fraud. But, fraudsters are very clever. And they are always looking for new ways to steal money. That’s why we need to work together and we need you to take precautions to help keep yourself safe.

Our Fraud Prevention Centre shares a few simple tips to make sure you stay one step ahead of the fraudsters. As a rule, if it doesn’t feel right, it’s probably not. Stop what you’re doing and get in touch with us immediately.

Report suspected fraud

Credit and debit card related fraud: 0345 835 7922. Lines are open 8am – 9pm Monday to Sunday.

Disputed transactions: 0345 835 7926. Lines are open 9am – 5pm Monday to Friday.

Internet banking, mobile app or telephony related fraud: 0800 096 8669. Lines are open 8am – 8pm Monday to Friday, 9am – 5pm Saturday to Sunday.

Lost or stolen cards outside of these hours: 0800 015 0030.

Suspicious emails, texts and calls: forward the details to emailscams@tsb.co.uk. Please don’t reply or click on anything – let us take it from there.

Take Five to Stop Fraud

 

Stop and think. Take Five to Stop Fraud

Armchair woman home 1. Requests to move money

A genuine bank or organisation will never contact you out of the blue to ask for your PIN, full password or to move money to another account. Only give out your personal or financial details to use a service that you have given your consent to, that you trust and that you are expecting to be contacted by.

 

Couple home 2. Clicking on links / files

Don’t be tricked into giving a fraudster access to your personal or financial details. Never automatically click on a link in an unexpected email or text.

 

Do you suspect fraud? 3. Personal info

Always question uninvited approaches in case it’s a scam. Instead, contact the company directly using a known email or phone number.

 

Scam spotlight

What is phishing / smishing?

Phishing is where a fraudster sends you an email or letter pretending to be us, or another organisation you trust. Smishing is similar but uses SMS (text message). Fraudsters are clever and can intercept messages, so their messages appear genuine.

How to recognise fraud

 

Questions and answers

Security FAQs

Find answers to most popular security questions here, or ask your own.

View Security FAQs

Working with industry initiatives to keep you safe

Take five

Take Five

The Take Five campaign aims to empower and educate you about why taking time to think before you act can help prevent financial fraud. Led by Financial Fraud Action UK Ltd.

http://takefive-stopfraud.org.uk

homepage_actionfraud

Action Fraud

Action Fraud is the UK's national reporting centre for fraud and cyber crime. This is where you should report fraud if you have been scammed, defrauded or experience cyber crime. You can report fraud, including online or internet crimes and receive a police crime reference number.

http://www.actionfraud.police.uk

homepage_cyberaware

Cyber Aware

Be Cyber Aware is led by the Home Office and delivered in partnership with the private and voluntary sectors. They aim to improve your online safety, and improve confidence of consumers and small business (SMEs) online.

http://www.cyberaware.gov.uk/

hompage_scamSmart

FCA ScamSmart

The Financial Conduct Authority (FCA) Scamsmart site is designed to protect consumers from investment fraud. Their key advice is to: reject unsolicited contact, and then check the FCA Warning List and seek impartial advice before investing.

http://scamsmart.fca.org.uk/

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