Light blue security safe with coloured orbs in the background.

How are you keeping your money safe?

5-step security check

Had a suspicious text or email?

Don’t recognise a payment?

Have you lost money?

Want to protect your money?

What we do to keep your money safe.

We want you to feel confident your money is safe. So for extra peace of mind, you're protected by the TSB Fraud Refund Guarantee.

Terms and conditions apply

Shop online safely.

When you shop online we may need to confirm it’s really you making the payment.

How we keep your money safe.

See what features we’ve put in place to protect you.

Get trained up at the
Take Five Scam Academy.

Take Five Academy

Stay safe online by knowing how to spot these common scams.

Are they really who they say they are?

Fraudsters will often pretend to be someone you know to ask for money on social media or WhatsApp. Ask questions only that person would know to check.

Don’t forget to check your post.

When you set up Google or Apple Pay, we’ll send you a letter to confirm it. If you get a letter about this but didn’t set it up, then it could be an early warning sign for fraud.

Watch out for dodgy emails.

Scammers can use fake emails to look like your bank, for example, ‘alerts@tsb.com’. It can be hard to spot, but a genuine TSB email will always come from @tsb.co.uk.

How scam-savvy are you?

How to recognise fraud

Do these 3 things now to keep your money safe.

1. Use the TSB Mobile Banking app.

Check your transactions, block your card and get a new one, chat to us securely.
Use fingerprint or faceID to keep your money safe.
Approve or reject online TSB card payments.

Learn more

2. If you’re feeling under pressure to send money, stop and think.

How to recognise fraud

3. Keep your card, PIN and login details as safe as the keys to your house.

How we deal with fraud.

What happens after I’ve reported fraud?

We'll look for what happened and how it happened and keep you updated. We may need to ask you a few questions to help with this.
If the police are involved, we'll work closely with their investigation.
Once resolved, we'll follow up with some advice to help you avoid it happening again.

Will I get my money back?

Yes, if your claim is covered by our fraud refund guarantee.
Our current and savings account customers are covered by our fraud refund guarantee.
If you’re not happy with how we’ve dealt with your case, you have the right to make a complaint.
If you’re still not happy, you can complain to the Financial Ombudsman.