Fraud Prevention Centre

At TSB we are dedicated to protecting your accounts. And work really hard to make sure that you don't become a victim of fraud. However, fraudsters are very clever. And they are always looking for new ways to steal money. This is why we need to work together.

We'd like to share a few simple things you can do to make sure you stay one step ahead of the fraudsters - please take a look.

And remember, if it doesn't feel right just give us a call. We're always pleased to hear from you.

Report Suspected fraud

03459 758 758 (UK)          
0345 835 3843  (Textphone) 

Please note our fraud lines are open: 
Monday - Saturday: 7am - 10pm 
Sunday: 9am - 6pm 

If you have received a suspicious email, don’t reply and don’t click any links. Forward it to and let us take it from there.

We’re proud to support Take Five – to stop fraud. This nationwide campaign is led by Financial Fraud Action UK. And offers straightforward and impartial advice to help everyone protect themselves from preventable financial fraud.

How we can help you

Armchair woman home How to recognise fraud

Here you’ll find straightforward things you can do to help minimise the risk of falling victim to fraud.

Find out more

Couple home We've got you covered

Protecting your personal details and your money is our top priority. We’re using the high level of security you’d expect to keep your money secure.

Find out more


Do you suspect fraud? Do you suspect fraud?

If you think you’ve been a victim of fraud, don’t panic. Get in touch straight away and our team will help you.

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The latest scam

How secure is Online Banking?

You need not worry about banking online with TSB. We’ve a large number of precautions and security measures in place. As long as you act responsibly and keep your information secret, you’re protected.

How to recognise fraud


Questions and answers

Security FAQs

Find answers to most popular security questions here, or ask your own.

View Security FAQs

Industry Initiatives

Take five

Take Five

The Take Five campaign aims to empower and educate you about why taking time to think before you act can help prevent financial fraud. Led by Financial Fraud Action UK Ltd.


Action Fraud

Action Fraud is the UK's national reporting centre for fraud and cyber crime. This is where you should report fraud if you have been scammed, defrauded or experience cyber crime. You can report fraud, including online or internet crimes and receive a police crime reference number.


Cyber Aware

Be Cyber Aware is led by the Home Office and delivered in partnership with the private and voluntary sectors. They aim to improve your online safety, and improve confidence of consumers and small business (SMEs) online.


FCA ScamSmart

The Financial Conduct Authority (FCA) Scamsmart site is designed to protect consumers from investment fraud. Their key advice is to: reject unsolicited contact, and then check the FCA Warning List and seek impartial advice before investing.



Bank over the phone 24/7 using our automated service - call 03459 758 758.

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