Coronavirus (COVID-19)
How we're supporting you.

Mortgage customers

Mortgage Repayment Holiday

Customers with a TSB mortgage may apply for a repayment holiday for up to three months. This shouldn't impact your credit score. Repayment holidays are subject to approval. If you take a repayment holiday, you will pay more interest overall. Find out if you are eligible on our Mortgage Repayment Holidays page.

For new customers joining TSB, mortgage advisers and brokers will work with customers and understand their individual position.

Find out how to apply for a Mortgage Repayment Holiday
 

Current delays at Registers of Scotland due to coronavirus (COVID-19)

The current coronavirus (COVID-19) situation has meant that Registers of Scotland are unable to process applications to register house purchase and remortgage applications within their usual timescales.

To help transactions continue without delay, the Law Society of Scotland have agreed temporary changes to the usual processes which conveyancers in Scotland follow. We have agreed via UK Finance that we, as your lender, will support these temporary changes to avoid any unnecessary delay.

We understand that, even with the new processes in place, there may be some delay with remortgage completions. Please contact your conveyancer for further information on timescales.

Mortgage valuations have resumed in England

Valuers based in England are now able to travel and gain safe access to properties if they follow the Government guidance around social distancing. This applies to properties in England only, until current Government restrictions in Wales, Scotland and Northern Ireland are lifted. Wherever possible we will still try and undertake valuations without visiting people’s homes by using remote valuation technology.

Savings customers

Impacted customers holding Fixed Rate Bonds can close their accounts to gain early access to their money. Customers will also be able to access savings in Fixed Rate Cash ISAs and the early withdrawal charge will not apply during this period.  Please note, that if you do withdraw from your Fixed Rate ISA, you will lose the tax-free benefit on this amount.   

Find out how to close your Fixed Rate Bond or Fixed Rate Cash ISA

 

Credit card customers

Credit limit increase

Customers can request an emergency credit limit increase. This will be subject to status and eligibility.

Credit card repayment holiday

If, due to COVID-19 impacts, you are struggling to make a payment to your credit card, you may be eligible for a 3-month credit card repayment holiday. This will be subject to eligibility.

To request a repayment holiday:

• You need to be up to date with your credit card repayments or have missed no more than one payment.
• The account should be held in your name.
• You must not be in the process of making a credit card protection insurance claim.

If you have missed more than one payment to your credit card you will not be automatically eligible for a repayment holiday, please contact us on 0345 600 8972 to speak to one of our Partners.

We pride ourselves on being a responsible lender

Repayment holidays are only temporary and not intended to help solve longer term money troubles, so if you’re struggling to make your monthly repayments, please get in contact with us.  We have a range of options that may be able to help you.

Things to think about

• Taking a repayment holiday may extend the length of time it takes to repay your credit card balance.
• If you pay interest on your credit card balance we will continue to charge interest during the repayment holiday, which means you are likely to pay more interest overall.
• You can continue spending on your card during this time, up to your credit limit.  Whilst requesting a repayment holiday won’t affect your credit rating, if you go over your credit limit, you will be charged £12. This will be added to your credit card balance and this will have a negative impact on your credit record.
• If you find you can make payments to your credit card during the repayment holiday please do so, this will not affect the rest of your repayment holiday term.
• At the end of the holiday, you will need to start paying at least your monthly minimum payment again, as shown on your statement. The minimum payment amount will be higher than you would normally see because your interest will continue to be charged on your balance. It will also be higher if you spend on your card during the repayment holiday.
• If we have written to you about Persistent Debt you are still able to request a repayment holiday.
• You do not need to cancel your Direct Debit as we will not take the payment during the repayment holiday. However, if you have a payment due within the next 7 working days and are worried that you cannot afford this payment, please cancel the Direct Debit with your current account provider.  Please check with your provider whether you are able to cancel the Direct Debit, as sometimes this can’t be done if the payment date is soon, meaning it will still be taken. If you have a Direct Debit set up from a TSB current account, you would need to let us know the day before the due date of the payment.
• If you have set up a standing order to pay your credit card you will need to cancel it during your repayment holiday.

How to request a repayment holiday

You will need to complete our online form which can be found by clicking on the button below.

We will aim to complete your request within 5 to 7 working days, excluding requests made after 4pm on weekdays or on bank holidays and at the weekend. We will email you to confirm whether your repayment holiday has been successful and when you’ll need to start making future payments again.

Check out our privacy policy at https://www.tsb.co.uk/privacy/ for information on how your data is used.

Find out how to apply for a Credit Card Repayment Holiday

 

Current account customers

Cash machine withdrawals

Personal current account customers can now withdraw up to £500 from UK cash machines.

Changes to your existing Overdraft

If you already have an Overdraft with TSB, you will see some updates effective from 8 April.

The changes are:

• We're temporarily reducing all our Overdraft interest rates to 19.84% EAR* for three months from 8 April to 8 July
• We're making the first £500 of all Arranged Overdrafts interest free for three months from 8 April to 8 July

You don't need to do anything. Both of these changes will automatically be added to your account on 8 April. Please see the table below to understand what this interest free amount means for you.

From 9 July 2020 onwards, unless we notify you otherwise by publishing a different rate on our website, the interest rate for all TSB Overdrafts will revert to 39.9% EAR*, and your account will revert to its standard interest-free amount.

Apply for an Arranged Overdraft

Customers may apply for an Arranged Overdraft, or an increase to their Arranged Overdraft limit to provide short term relief on their outgoings. Overdrafts are subject to approval. The quickest and easiest way to apply is via Internet Banking.

Apply for an increase to your Arranged Overdraft

Alternatively, if you have an Arranged Overdraft and would like to increase the limit, you can complete an Overdraft Increase request form. Please bear in mind you will not receive an instant response as it can take up to 3- 5 working days to provide a decision.

Find out how to request an Overdraft Increase

 

Are you experiencing financial difficulty?

If you are calling about the recent announcement from the FCA please be aware that TSB’s approach to overdrafts will be in line with the FCA’s guidance on overdraft charges and we will be communicating this to customers next week.

If you are experiencing financial difficulty as a result of COVID-19, we have a number of measures in place to support you.

Find out how we can help

 

Added Value Account customers – Travel benefits

The travel insurance claims line is currently experiencing high call volumes. To allow us to prioritise customers, we are asking you to only call if you were due to travel within the next 7 days. Before making a claim, please ensure you have contacted your travel and accommodation provider to discuss a refund, as travel insurance only provides cover for your non-refundable costs.

Find out about our travel insurance and coronavirus (COVID-19) advice for travellers with a TSB Added Value Account.

Personal loan customers

Personal loan customers may apply for a repayment holiday to provide short term relief to their outgoings. Repayment holidays are subject to approval. If you take a repayment holiday, you will pay more interest overall. Requesting a repayment holiday will not impact your credit rating. There are two repayment holiday options available:

1.You can request a one month repayment holiday. You can request up to three consecutive one-month repayment holidays every rolling 12 months and you must be up to date with your payments.

The quickest and easiest way to apply is via internet banking. This way you will receive an instant decision and you can also check your eligibility before you apply. 

2.Request an extended repayment holiday for three consecutive months specifically to support any financial relief during the current COVID-19 lockdown. This option applies to customers that are both up to date with their repayments or have missed no more than one payment.

To request an extended repayment holiday, you will need to complete a repayment holiday request using the form on our Loan Repayment Holiday page. 

Please bear in mind you will not receive an instant response as it can take up to 2 working days to provide a decision
 

Find out how to request a Loan Repayment Holiday

Pick and Protect home insurance customers

We understand that our customers may be worried about the impact of coronavirus (COVID-19) and want to reassure you that we’re here to help you with any financial concerns you may have.
 

1. Payment holiday

• If you are struggling financially and need help, then you may be able to defer your monthly home insurance payment. This can be applied for 1 month at a time, for up to 3 months.
   

Find out more information and check the eligibility criteria

2. Amending your level of cover