We want everyone to have the best service possible when banking with us. To help with this, our website, app, phone system, and branches all have accessibility tools that make our service easier to use.
The TSB app
We’re working on making our app as accessible as possible.
- The app can be used with many of the existing accessibility tools on your device. You may find issues with outdated pages or PDF documents. We’re working on improving these.
- It’s available on Android and iOS and works across a wide range of screen sizes.
- Most of the app works with magnification and voiceover tools.
Our website
We designed our website to be simple and understandable.
- All our have descriptive names, telling you where they go.
- You can use screen readers to listen to most of the website.
- You’re able to zoom in, change the colours, contrast levels, and fonts. If you need help with this, please visit My Computer My Way.
Over the phone
Check your balance, order a statement, arrange an overdraft, and more.
- Call us using the prefix '18001’ either from a text phone, or through the RelayUK app.
- Or communicate with us using sign language with our SignVideo service, available from 8am - 6pm Monday to Friday.
- Personal banking Business banking
- Or use the TSB Mobile Banking App to chat with us online.
Personal Banking:
Business Banking:
In branch
We’re constantly improving our branches to make them more accessible for customers with disabilities. This includes:
- All our branches have induction loops fitted in the secure cash areas and our ATMs are audio enhanced.
- Most have level access or wheelchair ramps, but if steps are unavoidable, there are lifts and call assistance bells available.
- We’re adding low-level counters and queue rails, and we’re also looking at repositioning our cash machines for better wheelchair access.
Video Banking
Book an appointment with a Money Confidence Expert by video call.
- Communicate with us using sign language with our SignVideo service available from 8am – 6pm Monday to Friday in branch and through Video Banking.
There may be all sorts of reasons you might need us to work with you differently, either in the short term or on a continuing basis. Visit our support page for people in a vulnerable situation.
Want to join a more accessible bank?
Switching to TSB is simple, and the Current Account Switch Guarantee makes it completely stress free. If you need any help or additional assistance, please just ask.
Choose to switch to us when you apply, or any time after.
We will move all your incoming and outgoing payments into your new account.
In the unlikely event there are any hiccups, we will take care of it at no extra cost.
Need any help?
Chat with us
Use the TSB Mobile Banking App to get help with queries 24/7.
Give us a call
Lines open 8am - 8pm Monday to Sunday.
Visit us in branch
It’s easy for you to pop in and manage your finances.
