Accessibility at TSB

We want everyone to have the best service possible when banking with us. To help with this, our website, app, phone system, and branches all have accessibility tools that make our service easier to use.

Explore

Smartphone displaying TSB Banking App with

The TSB app

We’re working on making our app as accessible as possible.

The app can be used with many of the existing accessibility tools on your device. You may find issues with outdated pages or PDF documents. We’re working on improving these.

It’s available on Android and iOS and works across a wide range of screen sizes.

Most of the app works with magnification and voiceover tools.

Download the app

Our website

We designed our website to be simple and understandable.

All our links have descriptive names, telling you where they go.

You can use screen readers to listen to most of the website.

You’re able to zoom in, change the colours, contrast levels, and fonts. If you need help with this, please visit My Computer My Way.

Visit the TSB homepage

Corded yellow telephone in front of pink and blue irregular circles.

Over the phone

Check your balance, order a statement, arrange an overdraft, and more.

You can use BT RelayUK by adding 18001 to the start of our numbers.

Or communicate with us using sign language with our SignVideo service, available from 8am - 6pm Monday to Friday.

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banking

Business
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Or use the TSB Mobile Banking App to chat with us online.

Call our customer service

In branch

We’re constantly improving our branches to make them more accessible for customers with disabilities. This includes:

All our branches have induction loops fitted in the secure cash areas and our ATMs are audio enhanced.

Most have level access or wheelchair ramps, but if steps are unavoidable, there are lifts and call assistance bells available.

We’re adding low-level counters and queue rails, and we’re also looking at repositioning our cash machines for better wheelchair access.

Visit closest branch

Where can I find support if I’m in a vulnerable situation?

There may be all sorts of reasons you might need us to work with you differently, either in the short term or on a continuing basis. Visit our support page for people in a vulnerable situation.

Want to join a more accessible bank?

Switching to TSB is simple, and the Current Account Switch Guarantee makes it completely stress free. If you need any help or additional assistance, please just ask.

1

Choose to switch to us when you apply, or any time after.
2

We will move all your incoming and outgoing payments into your new account.
3

In the unlikely event there are any hiccups, we will take care of it at no extra cost.