Accessibility and disability

At TSB, it's important to us that however you bank with us, we can give you the best service possible. That's why we support font size and cursor adjustments, magnification and screen readers.

All of our telephony services offer BT TextDirect and if you need to pop into branch, you'll find induction loops to help you there. Our branch locator can help you find your nearest accessible branch and all of our branches are part of the Hidden Disability Sunflower lanyard scheme. You can find out more about this scheme here.





Using the self-selections below, you can find out more about how we're going the extra mile to help make banking with us easier whatever your requirements.

We are continually improving our branch environment to make it more accessible to customers with disabilities. Adjustments we are making include installing ramps, clearer signage and the installation of power-assisted doors.

Call Assistance

Steps are unavoidable at some branches so 'Call Assistance' bell systems have been installed to enable customers to call a member of staff.


Where branches have split-level banking halls, we provide internal ramps or wheelchair lifts.

Low-level counters and counter queue rails

Lower-level writing surfaces are being provided at an increasing number of our counters and all branches have counter queuing rails.

Cash machines

We are reviewing the location of our cash machines and wherever possible repositioning them to enable wheelchair access. We take ease of access into account when positioning all new cash machines, both in and off branch location.

To help make it easier for you to manage finances at your convenience, we offer a number of ways for you to access your accounts, whether it's in one of our branches, by telephone or online.

Internet Banking

Internet Banking is a convenient and easy way to keep in touch with your accounts whenever you like.

To use the service, all you need is access to the Internet. TSB does not charge for Internet Banking - the cost of your service is dependent on your Internet Service Provider charges.

Find out more about  Internet Banking.

Other online services

You can also apply for a number of products online such as personal loans and credit cards.

Telephone banking

Customers can use this service for everything, from checking their balance and ordering statements to arranging an overdraft. Arrangements can also be made to pay bills and transfer money to other TSB accounts.

To manage your money by telephone, please call Telephone Banking on 03459 758 758. We’re open 8am – 8pm Monday to Sunday. If you need to call us from abroad, or prefer not to use our 0345 number, you can also call Telephone Banking on 0203 284 1575.

For information on any other special needs, please contact us on 03459 758 758(UK) 0203 284 1575 (abroad). We’re open 8am – 8pm Monday to Sunday.