Use this option if:
The transaction is no longer pending
You’ve already contacted the retailer and given them enough time to respond and resolve the issue
You want a refund of a payment that was taken after you cancelled a recurring payment or subscription
You paid for something you didn’t receive - including goods or services that went to the wrong address or arrived late
There was an issue with the goods or services when they arrived – for example, faulty or counterfeit goods, or it was different to what was advertised
You haven’t been refunded after cancelling or returning goods, or after the retailer said they refunded you
You were incorrectly charged, including being overcharged or charged multiple times for the same order
To dispute a card payment:
- Log into the TSB Mobile Banking app
- Tap “Chat to us"
- Type "Dispute a payment"