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Last updated: 1 May 2026

TSB joined Santander on 1 May 2026

You don’t need to do anything

You can continue to bank with us as you normally do. Santander and TSB are working together to create better banking for customers.

Debit cards

There’s no change to:

  • Account numbers, sort codes, cards, and PINs
  • Direct Debits and standing orders
  • Digital, telephone and branch banking
  • Customer service and support
  • FSCS protection up to £120,000 per eligible customer, per bank
  • Our contact details and how we contact you

↓ Search our FAQs

Fraud prevention

Watch out for fraud

Criminals may try to steal your money or personal information.

We will never:

  • Ask for your password, PIN, or login details
  • Ask you to move money to keep it safe
  • Tell you to download any new apps related to TSB joining Santander
  • Use urgent language like “act now” or “your money is at risk”
  • If in doubt, call 159 to securely connect you with TSB

More about fraud

Looking ahead

What’s next?

We'll now go through a process to formally transfer TSB's business and assets to Santander. This is subject to legal and regulatory approvals.

  • We'll give you plenty of notice about any future changes before they take effect.
  • You don’t need to contact us. We’ll be in touch about any updates.

Why has TSB joined Santander?

Santander sees TSB as a successful business and together we will strengthen our plan to build better banking for customers across the UK.

 Watch this space - we’ll let you know more about the benefits of TSB joining Santander

  • We’re committed to making this transition as smooth as possible, and we’ll support you every step of the way.
  • We’ll update this page regularly to give you the latest information.

Frequently asked questions

Our FAQs have the most up-to-date information available and matches what our teams on the phone or in branch can tell you.

Read our FAQs

We’re here if you need us

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Our teams on the phone and in branch have the same information as what’s on this page.

Call us on our general number

03459 758 758 8am to 8pm, every day. Outside the UK? It’s
+44 203 284 1575

Call us from the UK

Visit us in branch

Find your nearest using our branch locator, or pop into a Banking Hub.

Branch locator

Something else?

There are help guides and more FAQs on our Help & Support page

Help & Support

TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no. SC95237.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.

TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. Not all telephone banking services are available 24/7.

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