What are Mobile Money Confidence Experts?

Sometimes you need a face-to-face chat about your money. That’s why we’re introducing a new service, a TSB pop-up where you can meet with one of our Mobile Money Confidence Experts. TSB pop-ups can be found at specially selected community locations across the UK, one day a week.

What can Mobile Money Confidence Experts help you with?

Our Mobile Money Confidence Experts are there for face-to-face support, including providing product information and helping you get started with Internet Banking and our Mobile Banking App. They aren’t able to handle cash, so for cash withdrawals, deposits or cheque payments, you’ll need to visit your nearest branch or a Post Office®. If they’re not able to help you on the day, our Mobile Money Confidence Experts will be able to offer guidance on which service you need and how to use it.

Post Office® is a registered trademark of Royal Mail.
 

Services available at your new TSB pop-up

  • Help with managing your existing payments, such as Direct Debits.

  • Internet and Mobile Banking registration, forgotten passwords and troubleshooting.

  • Reporting lost or stolen cards.

  • Non-cash payments to someone you’ve paid before, up to £10,000.

  • Help with general product enquiries.

  • Help with managing finances if you’ve suffered a bereavement.

Services currently available at your nearest branch

  • Cash withdrawals, deposits or cheque payments.

  • Setting up payments to someone you haven’t paid before.

  • Changing your details like name, address, phone number and email.

  • CHAPS and International Payments.

  • Opening accounts if you’re not already a customer.

  • Closing an account.


Do you need to bring any ID when you visit a pop-up?

Yes, when you visit one of our pop-ups we’ll need to check your ID. The documents you can bring with you for this are listed below:

If you're a UK, EU, EEA or Swiss National please bring:

  • Full and current passport
  • Full and current photocard driving licence (exluding provisional driving licence)
  • A full and current 'old style' UK paper driving licence (issued before 2000 when photocard was introduced)
  • Current EU/EEA National identity photo card – not including Romanian ID cards
  • Current Northern Ireland voters card
  • Current Firearms or shotgun licence
  • Benefits/state pension notification letter - issued in last 12 months and confirming rights to benefits
  • HMRC Tax Notification e.g. notice of coding, relating to the current tax year and less than 12 months old (P45 and P60 certificates are not acceptable)
  • Current Blue disabled drivers pass

If you're a national from any other country outside the UK, EU, EEA or Switzerland please bring:

  • Full and current passport with valid UK Visa or a valid UK Biometric Residence Permit

For under 18s:

  • Current Young Scot card
  • UK Birth certificate or Full adoption certificate
  • UK Medical Card/Certificate
  • Bank, Building Society or Credit Union statement (Except TSB bank statement, showing a minimum of 2 transactions within the last 3 months)
  • Utility bill/utility statement (except water bill or mobile phone bill) dated within the last 3 months
  • Council tax bill for current Council Tax billing year and dated in the last 12 months
  • Full and current UK photocard driving licence (only if not used as proof of identity)
  • A full and current 'old style' UK paper driving licence (issued before 1998 when photocard was introduced and only if not used as proof of identity)
  • Benefits or state pensions notification letter confirming the right to benefit (only if not used as proof of identity) - issued within the last 12 months
  • HMRC Tax Notification e.g. notice of coding, relating to the current tax year and less than 12 months old (P45 and P60 certificates are not acceptable and only if not used as proof of identity)
  • Jobcentre Plus letter dated within the last 3 months, containing your address and your allocated National Insurance Number (NiNo)

Where to find a TSB pop-up

Click below to see where our pop-ups will be located, you can find out what days and times they are open by calling the contact number shown. With coronavirus restrictions still in place we may sometimes be unable to open a pop-up when we say we will, so make sure you call us before you travel.

If you visit one of our pop-ups and the Mobile Money Confidence Expert is already busy, they’ll arrange to see you at a convenient time or will put you in touch with someone who can help you by phone, there and then.

Not all of our pop-ups are up and running yet. As they open up, we’ll add them to the list below.

Pop-up Town Pop-up Site Pop-up Address Days Open TSB Contact Phone Number
ALBRIGHTON Albrighton Village Hall The Redhouse, High Street, Albrighton, Wolverhampton WV7 3LU Wednesday 01902 710 141
BERWICK-UPON-TWEED Berwick Workspace Boarding School Yard, 90 Marygate, Berwick-Upon-Tweed TD15 1BN Tuesday 01896 554 999
BLACKBURN Bangor Street Community Centre Norwich St, Blackburn BB1 6NZ Tuesday 01706 319 998
BROCKWORTH, GLOUCESTER The Community Centre Court Road, Brockworth, GL3 4ET Thursday 01452 525 776
CANTERBURY Canterbury Umbrella Centre St. Peters Place, Canterbury CT1 2DB Tuesday 01622 663 642
CHESTERFIELD Chesterfield Library New Beetwell Street, Chesterfield, Derbyshire, S40 1QN Thursday 01246 915 998
CHIPPING NORTON Chipping Norton Town Hall The Guildhall, Market Place, Chipping Norton, Oxfordshire OX7 5NJ Tuesday 01993 771 271
DEVIZES Devizes Library Sheep Street, Devizes SN10 1DL Thursday 01179 989 997
DUNMOW Uttlesford Community Hub 45 Stortford Road, Great Dunmow CM6 1DQ Wednesday 01279 758 222
ELLESMERE Ellesmere Town Hall 1-3 Willow Street, Ellesmere SY12 0AL Monday 01691 594 998
HAYLING ISLAND Hayling Island Community Centre Station Road, Hayling Island PO11 0HB Thursday 01794 754 999
HOLT The Venue Community & Arts Centre
Kerridge Way, Holt, Norfolk, NR25 6DN
Thursday 01263 665 998
LIVERPOOL, WATERLOO Waterloo Community Centre Old School Building, 26 Great Georges Road, Waterloo, Liverpool L22 1RD Thursday 01512 489 989
LONG SUTTON The Market House 9 Market Street, Long Sutton, Spalding PE12 9DD Tuesday 01760 722 013
MANCHESTER, IRLAM Cadishead Library 126 Liverpool Road, Cadishead, M44 5AN Monday 01614 059 988
MALTON Malton Library St. Michael Street, Malton YO17 7LJ Monday 01904 626 887
MURTON Glebe Centre Durham Place, Seaham SR7 9BX Wednesday 01913 209 995
NETHERFIELD Netherfield Community Centre St Georges Centre, 91 Victoria Road, Netherfield, NG4 2NN Tuesday 01157 009 992
NOTTINGHAM Victoria Centre 11-19 Lower Parliament Street, Nottingham NG1 3QS Mon-Sun 01157 009 995
RAMSEY Ramsey Library 25 Great Whyte, Ramsey PE26 1HG Tuesday 01553 299 998
SKEGNESS Aura Business Centre Heath Road, Skegness PE25 3SJ Friday 01507 734 999
WINSLOW Winslow Council Offices 28 High Street, Winslow, Buckingham MK18 3HF Thursday 01296 399 022
 
 
Pop-up Town Pop-up Site Pop-up Address Days Open TSB Contact Phone Number
GLYNNEATH Glynneath Town Hall High Street, Glynneath, Neath SA11 5DA Wednesday
01656 504 999
PRESTATYN Prestatyn Library 21 King's Ave, Prestatyn LL19 9AA Tuesday 01978 491 998
Pop-up Town Pop-up Site Pop-up Address Days Open TSB Contact Phone Number
ABERDEEN, MANNOFIELD Mannofield Church Mannofield Church Great Western Road, Aberdeen, AB10 6UZ Wednesday 01224 369 996
ABERDEEN, ST MACHAR
Daneston Community Centre
Fairview Street, Danestone, Aberdeen AB22 8ZP Tuesday 01224 369 983
ABOYNE Aboyne Business Centre Huntly Road, Aboyne, AB34 5HE Tuesday 01467 448 999
ALFORD DAWGS Charity Shop 51-53 Main Street, Alford AB33 8PX Thursday
01467 448 999
ANSTRUTHER Anstruther Town Hall Cunzie St, Anstruther KY10 3DF Wednesday 01333 837 998
BATHGATE Reconnect Regal Theatre 24-34 North Bridge Street, Bathgate, EH48 4PS Thursday 01315 179 989
BO'NESS Bo'ness Library Scotland's Close, Bo'ness EH51 0AH Tuesday 01698 654 999
DALKEITH Dalkeith Library & Arts Centre White Hart Street, Dalkeith, EH22 1AE Tuesday 01315 179 984
EDINBURGH, CORSTORPHINE
Corstorphine Community Centre
191 St John's Road, Corstorphine, Edinburgh, EH12 7SL Wednesday 01315 179 984
GRANTOWN-ON-SPEY Grantown YMCA 80 High Street, Grantown-On-Spey PH26 3EL Thursday 01343 547 116
HAWICK Heart of Hawick
Kirkstile, Hawick TD9 0AE
Wednesday
01896 554 999
HUNTLY Orbs Community Bookshop The Square, Huntly, Aberdeenshire, AB54 8AD Wednesday 01542 349 998
JOHNSTONE Johnstone Town Hall 25 Church Street, Johnstone, PA5 8EG Monday 01475 699 996
KILBIRNIE Kilbirnie Library 6 Avils Place, Kilbirnie, KA25 6BL Tuesday 01294 655 998
MONTROSE Montrose Library 214-216, High Street, Montrose DD10 8PH Friday 01307 725 999
PENICUIK
Food, Facts, Friends
42 John Street, Penicuik, EH26 8AB Thursday 01315 179 988
WICK Pulteney Town People's Project Pulteney Centre, Huddart Street, Wick KW1 5BA Wednesday 01847 507 998

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