Sometimes you need a face-to-face chat about your money. That’s why we’re introducing a new service, a TSB pop-up where you can meet with one of our Mobile Money Confidence Experts. TSB pop-ups can be found at specially selected community locations across the UK, one day a week.
What can Mobile Money Confidence Experts help you with?
Our Mobile Money Confidence Experts are there for face-to-face support, including providing product information and helping you get started with Internet Banking and our Mobile Banking App. They aren’t able to handle cash, so for cash withdrawals, deposits or cheque payments, you’ll need to visit your nearest branch or a Post Office®. If they’re not able to help you on the day, our Mobile Money Confidence Experts will be able to offer guidance on which service you need and how to use it.
Post Office® is a registered trademark of Royal Mail.
Services available at your new TSB pop-up
Help with managing your existing payments, such as Direct Debits.
Internet and Mobile Banking registration, forgotten passwords and troubleshooting.
Reporting lost or stolen cards.
Non-cash payments to someone you’ve paid before, up to £10,000.
Help with general product enquiries.
Help with managing finances if you’ve suffered a bereavement.
Services currently available at your nearest branch
Cash withdrawals, deposits or cheque payments.
Setting up payments to someone you haven’t paid before.
Changing your details like name, address, phone number and email.
CHAPS and International Payments.
Opening accounts if you’re not already a customer.
Closing an account.
Do you need to bring any ID when you visit a pop-up?
Yes, when you visit one of our pop-ups we’ll need to check your ID. The documents you can bring with you for this are listed below:
Bank, Building Society or Credit Union statement (Except TSB bank statement, showing a minimum of 2 transactions within the last 3 months)
Utility bill/utility statement (except water bill or mobile phone bill) dated within the last 3 months
Council tax bill for current Council Tax billing year and dated in the last 12 months
Full and current UK photocard driving licence (only if not used as proof of identity)
A full and current 'old style' UK paper driving licence (issued before 1998 when photocard was introduced and only if not used as proof of identity)
Benefits or state pensions notification letter confirming the right to benefit (only if not used as proof of identity) - issued within the last 12 months
HMRC Tax Notification e.g. notice of coding, relating to the current tax year and less than 12 months old (P45 and P60 certificates are not acceptable and only if not used as proof of identity)
Jobcentre Plus letter dated within the last 3 months, containing your address and your allocated National Insurance Number (NiNo)
Where to find a TSB pop-up
Click below to see where our pop-ups will be located, you can find out what days and times they are open by calling the contact number shown. With coronavirus restrictions still in place we may sometimes be unable to open a pop-up when we say we will, so make sure you call us before you travel.
If you visit one of our pop-ups and the Mobile Money Confidence Expert is already busy, they’ll arrange to see you at a convenient time or will put you in touch with someone who can help you by phone, there and then.
Not all of our pop-ups are up and running yet. As they open up, we’ll add them to the list below.