Our local pop-up services.

We’ve introduced pop-ups in selected community locations across the UK.

Need a chat about your money?

Sometimes you need a face-to-face chat about your money. That’s why we’ve introduced TSB pop-ups in selected community locations across the UK where you can meet with one of our Mobile Money Confidence Experts, one day a week.

What can Mobile Money Confidence Experts help you with?

Our Mobile Money Confidence Experts are there for face-to-face support with managing your money, including providing product information, and helping you get started with Internet Banking and the TSB Mobile Banking App. They aren’t able to handle cash, so for cash withdrawals, deposits or cheque payments, you’ll need to visit your nearest branch or a Post Office®. If our Mobile Money Confidence Experts are not able to help you on the day, they will be able to offer guidance on which service you need and how to use it.

Post Office® is a registered trademark of Royal Mail.

 

Services available at your TSB pop-up

  • Help with managing your existing payments, such as Direct Debits.

  • Internet and mobile banking registration, forgotten passwords and troubleshooting.

  • Reporting lost or stolen cards.

  • Non-cash payments to someone you’ve paid before, up to £10,000.

  • Help with general product enquiries.

  • Help with managing finances if you’ve suffered a bereavement.

Services currently available at your nearest branch

  • Cash withdrawals, deposits or cheque payments.

  • Setting up payments to someone you haven’t paid before.

  • Changing your details like name, address, phone number and email.

  • CHAPS and International Payments.

  • Opening accounts if you’re not already a customer.

  • Closing an account.


Do you need to bring any ID when you visit a pop-up?

Yes, when you visit one of our pop-ups we’ll need to check your ID. The documents you can bring with you for this are listed below:

If you're a UK, EU, EEA or Swiss National please bring:

  • Full and current passport
  • Full and current photocard driving licence (exluding provisional driving licence)
  • A full and current 'old style' UK paper driving licence (issued before 2000 when photocard was introduced)
  • Current EU/EEA National identity photo card – not including Romanian ID cards
  • Current Northern Ireland voters card
  • Current Firearms or shotgun licence
  • Benefits/state pension notification letter - issued in last 12 months and confirming rights to benefits
  • HMRC Tax Notification e.g. notice of coding, relating to the current tax year and less than 12 months old (P45 and P60 certificates are not acceptable)
  • Current Blue disabled drivers pass

If you're a national from any other country outside the UK, EU, EEA or Switzerland please bring:

  • Full and current passport with valid UK Visa or a valid UK Biometric Residence Permit

For under 18s:

  • Current Young Scot card
  • UK Birth certificate or Full adoption certificate
  • UK Medical Card/Certificate
  • Bank, Building Society or Credit Union statement (Except TSB bank statement, showing a minimum of 2 transactions within the last 3 months)
  • Utility bill/utility statement (except water bill or mobile phone bill) dated within the last 3 months
  • Council tax bill for current Council Tax billing year and dated in the last 12 months
  • Full and current UK photocard driving licence (only if not used as proof of identity)
  • A full and current 'old style' UK paper driving licence (issued before 1998 when photocard was introduced and only if not used as proof of identity)
  • Benefits or state pensions notification letter confirming the right to benefit (only if not used as proof of identity) - issued within the last 12 months
  • HMRC Tax Notification e.g. notice of coding, relating to the current tax year and less than 12 months old (P45 and P60 certificates are not acceptable and only if not used as proof of identity)
  • Jobcentre Plus letter dated within the last 3 months, containing your address and your allocated National Insurance Number (NiNo)

Where to find a TSB pop-up

Click on the list below to see where our pop-ups are located and find out the opening times.

If you visit one of our pop-ups and the Mobile Money Confidence Expert is already busy, they’ll arrange to see you at a convenient time or will put you in touch with someone who can help you by phone, there and then.

Pop-up Town Pop-up Location Pop-up Address Opening Times TSB Contact Phone Number
ALBRIGHTON Albrighton Village Hall The Redhouse, High Street, Albrighton, Wolverhampton, WV7 3LU Wed, 9:30am-4:00pm 01213 079 983
BERWICK-UPON-TWEED Berwick Workspace Boarding School Yard, 90 Marygate, Berwick-upon-Tweed, TD15 1BN Tue, 9:30am-4:30pm 01896 554 999
BISHOP'S STORTFORD East Herts Council Offices Charringtons House, The Causeway, Bishop's Stortford, CM23 2ER
Wed, 10.00am-4:00pm
01245 869 997
BLACKBURN Bangor Street Community Centre Norwich St, Blackburn, BB1 6NZ Tue, 9:30am-4:30pm 01706 319 998
BROCKWORTH The Community Centre Court Road, Brockworth, GL3 4ET Thu, 9:30am-4:30pm 01452 525 776
CAMBERLEY Camberley Library Knoll Road, Camberley, Surrey, GU15 3SY

Thu, 9:30am-4:30pm

01189 585 815
CANTERBURY Canterbury Umbrella Centre St. Peters Place, Canterbury, CT1 2DB Wed, 9:30am-3:00pm 01634 699 998
CHESTERFIELD Chesterfield Library New Beetwell Street, Chesterfield, Derbyshire, S40 1QN Thu, 9:30am-3:00pm 01246 915 998
CHIPPING NORTON Chipping Norton Town Hall Market Place, Chipping Norton, OX7 5NA Tue, 9:30am-4:30pm 01242 226 622
DEVIZES Devizes Library Sheep Street, Devizes, SN10 1DL Thu, 9:30am-4:30pm 01793 615 599
DUNMOW Uttlesford Community Hub 45 Stortford Road, Great Dunmow, CM6 1DQ Tue, 10:00am-4:30pm 01279 758 222
ELLESMERE Ellesmere Town Hall 1-3 Willow Street, Ellesmere, SY12 0AL Mon, 9:30am-4:30pm 01691 594 998
GREENWICH Greenwich West Community and Arts Centre 141 Greenwich High Road, London, 
SE10 8JA
Thu, 9:30am-4:30pm 02087 909 992
HARLESDEN Harlesden Library Craven Park Road, Harlesden, NW10 8SE Tue, 10:30am-5:00pm 02087 909 979
HAYLING ISLAND Hayling Island Community Centre Station Road, Hayling Island, PO11 0HB Thu, 9:30am-4:30pm 01794 754 999
HOLT The Venue Community & Arts Centre
Kerridge Way, Holt, Norfolk, NR25 6DN
Thu, 9:30am-4:30pm 01263 665 998
LIVERPOOL, WATERLOO Waterloo Community Centre Old School Building, 26 Great Georges Road, Waterloo, Liverpool, L22 1RD Thu, 9:30am-4:30pm 01512 489 989
LONG SUTTON The Market House 9 Market Street, Long Sutton, Spalding, PE12 9DD Tue, 9:30am-4:30pm 01553 299 998
LOUTH The Salvation Army Centre Church Street, Louth, Lincolnshire,
LN11 9BS
Thu, 9:30am-4:30pm
01472 345 066
MANCHESTER, IRLAM Cadishead Library 126 Liverpool Road, Cadishead, Manchester, M44 5AN Mon, 9:30am-4:30pm 01614 059 988
MALTON Malton Library St. Michael Street, Malton, YO17 7LJ Mon, 9:30am-4:30pm 01904 626 887
MURTON Glebe Centre Durham Place, Seaham, SR7 9BX Wed, 9:30am-4:30pm 01913 209 995
NETHERFIELD Netherfield Community Centre St Georges Centre, 91 Victoria Road, Netherfield, NG4 2NN Tue, 9:30am-3:00pm 01157 009 992
NOTTINGHAM Victoria Centre 11-19 Lower Parliament Street, Nottingham, NG1 3QS Mon-Sat 10:00am-5:00pm, Sun 11:00am-4:00pm 01157 009 995
RAMSEY Ramsey Library 25 Great Whyte, Ramsey, PE26 1HG Tue, 10:00am-4:30pm 01733 449 998
REDCAR Redcar Library Redcar & Cleveland House, Kirkleatham Street, Redcar, TS10 1RT
Wed, 9:30am-4:30pm
01642 749 997
SKEGNESS Aura Business Centre Heath Road, Skegness, PE25 3SJ Fri, 9:30am-4:30pm 01472 345 066
TUNBRIDGE WELLS The Camden Centre Market Square, Tunbridge Wells, Kent, TN1 2SW
Tue, 9:30am-4:30pm
01634 699 998
WINSLOW Winslow Council Offices 28 High Street, Winslow, Buckingham, MK18 3HF Thu, 9:30am-4:30pm 01908 230 089
 
 
Pop-up Town Pop-up Location Pop-up Address Opening Times TSB Contact Phone Number
GLYNNEATH Glynneath Town Hall High Street, Glynneath, Neath, SA11 5DA Wed, 9:30am-4:30pm
01656 504 999
PRESTATYN Prestatyn Library 21 King's Avenue, Prestatyn, LL19 9AA Tue, 9:30am-4:30pm 01978 491 998
Pop-up Town Pop-up Location Pop-up Address Opening Times TSB Contact Phone Number
ABERDEEN, MANNOFIELD Mannofield Church Great Western Road, Aberdeen, AB10 6UZ Wed, 9:30am-4:30pm 01224 369 996
ABERDEEN, ST MACHAR
Daneston Community Centre
Fairview Street, Danestone, Aberdeen, AB22 8ZP Mon, 12:00pm-4:00pm 01224 369 996
ABOYNE Aboyne Business Centre Huntly Road, Aboyne, AB34 5HE Tue, 9:30am-4:30pm 01467 448 999
ALFORD DAWGS Charity Shop 51-53 Main Street, Alford, AB33 8PX Thu, 9:30am-4:30pm
01467 448 999
ANSTRUTHER Anstruther Town Hall Cunzie St, Anstruther, KY10 3DF Wed, 9:30am-4:30pm 01333 837 998
BATHGATE Reconnect Regal Theatre 24-34 North Bridge Street, Bathgate, EH48 4PS Thu, 9:30am-4:30pm 01506 344 999
BO'NESS Bo'ness Library Scotland's Close, Bo'ness, EH51 0AH Tue, 10:00am-4:30pm 01698 654 998
DALKEITH Dalkeith Library & Arts Centre White Hart Street, Dalkeith, EH22 1AE Tue, 10:00am-4:30pm 01315 179 984
EDINBURGH, CORSTORPHINE
Corstorphine Community Centre
191 St John's Road, Edinburgh, EH12 7SL Wed, 9:30am-4:30pm 01315 179 984
FORT WILLIAM Alexandra Hotel The Parade, Fort William, Inverness-shire, PH33 6AZ
Thu, 9:30am-4:30pm
01631 399 998
GRANTOWN-ON-SPEY Grantown YMCA 80 High Street, Grantown-On-Spey, PH26 3EL Thu, 9:30am-4:30pm 01343 547 116
HAWICK Heart of Hawick
Kirkstile, Hawick, TD9 0AE
Thu, 9:30am-4:30pm
01896 554 999
HUNTLY Orbs Community Bookshop The Square, Huntly, Aberdeenshire, AB54 8AD Wed, 9:30am-4:30pm 01542 349 998
JOHNSTONE Johnstone Town Hall 25 Church Street, Johnstone, PA5 8FA Mon, 9:30am-4:30pm 01475 699 996
KILBIRNIE Kilbirnie Library 6 Avils Place, Kilbirnie, KA25 6BL Mon, 9:30am-4:30pm 01294 655 998
LANARK CHA Community Hub 39 North Vennel, Lanark, ML11 7PT
Wed, 9:30am-4:30pm
01698 654 998
MONTROSE Montrose Library 214-216 High Street, Montrose, DD10 8PH Fri, 11:00am-4:30pm 01241 675 998
PENICUIK
Food, Facts, Friends
42 John Street, Penicuik, EH26 8AB Thu, 10:00am-4:30pm 01315 179 984
STRANRAER Stranraer Millennium Centre 75 George Street, Stranraer, Wigtownshire, DG9 7JP
Mon, 9:30am-4:00pm
01292 499 996
THURSO North Coast Visitor Centre Old Town Hall, High Street, Thurso, Caithness, KW14 8AJ
Tue, 10:00am-4:30pm
01463 399 998
WICK Pulteney Town People's Project Pulteneytown Centre, Huddart Street, Wick, KW1 5BA Wed, 9:30am-4:30pm 01463 399 998