Building work on a new flagship branch in Manchester Market Street by challenger bank, TSB, has begun. The new bank branch will be spread over two floors and feature a combination of face-to-face and digital technology.
Investment in Manchester
The new branch is the third newly-built branch that TSB has opened since launching back on to Britain’s high streets in September 2013, after Aberdeen and Birmingham which both successfully opened last year.
The initial cost of the new Manchester branch will be £2 million. Around 70 tradespeople will be employed during the building phase and there will be around 12 jobs for TSB Partners when the branch is open. This investment in the city will give local customers the excellent service they want and deserve – combining personal service and new technology, as soon as they set foot inside the branch.
The new-look design follows feedback from customers saying they want more TSB partners available to help them with their more complex queries and also more self-service machines1. That’s why the new design provides the latest in smart technology and face-to-face personal banking, all in a convenient location with good transport links.
There will be modern technology, including free Wi-Fi for customers to use on their own devices and seven iPads available for people to log onto TSB.co.uk. TSB partners will be on hand to help and there will be plenty of space dedicated for customers who wish to talk about their banking in comfortable surroundings, including eight spacious meeting rooms and four ‘explore’ informal meeting spaces.
The investment in technology and face-to-face services reaffirms TSB’s commitment that customers should be able to bank how, when and where they want – what TSB calls local banking on demand.
Andy Armitage, TSB’s Branch Director for North England & Wales, said: “Our customers have told us they want the best of both worlds – speaking to us face-to-face combined with modern digital services. That’s why our new branch design combines personal service with new technology. We’ve already had great feedback from customers of our two new branches in Aberdeen and Birmingham and we can’t wait to open the doors to our new flagship in Manchester. We have over 120,000 customers in Manchester so we look forward to welcoming them all to the new branch soon.”
Notes to editors
New branch address: TSB, 21 Market Street, Arndale Centre, Manchester.
1 Three-in-five (60%) of TSB's customers said they want more self-service machines in branches; almost nine in 10 (88%) TSB customers want TSB Partners on hand to help them with more complex money queries; three-in-five (61%) of TSB's customers said they would benefit from branch Partners being able to help them with mobile and internet banking. Source: TSB research.
TSB was built to bring more competition to UK banking and ultimately make banking better for all UK consumers. TSB only serves local customers and local businesses, to help fuel local economies, because communities thriving across Britain is a good thing for all of us.
We have a simple, straightforward and transparent banking model and make clear on our website how we operate and make money. We offer the products and services people tell us they want, with none of the funny stuff people normally associate with traditional banks.
Our five million customers appear to notice: TSB is Britain’s most recommended high street bank and was recently identified as one of the top 10 big companies to work for.
For further information about TSB Bank plc, please visit our website www.tsb.co.uk.