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Data protection FAQs

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Personal data is defined as:

“Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”

So, ‘personal data’ basically means any information relating to you.

Special category data needs more protection because it’s sensitive. It includes information about race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic and biometric data, health data, and information about a person’s sex life or sexual orientation.

It doesn’t include criminal offences, proceedings or convictions, as separate rules apply to this information.

The Information Commissioner’s Office (ICO) is the UK’s data protection regulator. You’ll find lots of useful facts on the ‘Your Information Matters’ section of its website. Just go to

We’d like to let you know about products or services we genuinely think will benefit you. But we can only get in touch if you give us your permission. You can even say how you’d like to hear from us, by email, post, phone or SMS, and you can change your mind at any time.

Bear in mind that, even if you tell us you don’t want to hear about our products and services, we still have to get in touch from time to time to meet our legal and regulatory requirements. For example, if you hold a credit card with us we will write to you to let you know of any changes to our interest rates.

We use it to do some very important things:

  1. Providing products and services in the way you’d expect. This includes:
    • looking after your money
    • making sure we get in touch with you in the way you want
    • telling you about changes to regulations
    • highlighting anything on your account(s) that looks like it might be fraud
  2. Improving our products and services.
  3. Keeping you up to speed about your products and the services you have with us and how you could get even more out of them.
  4. Letting you know about things we genuinely believe will benefit you.

To see our Data Privacy Notice go to - or ask for a copy in branch.

We would be breaking the law and financial regulations if we didn’t communicate with you to tell you certain things. So we use your data to let you know about:

  • Changes to regulations and your products and services
  • Anything on your account that looks like it might be fraud
  • Statements and summaries that help you manage your money

You can’t opt out of these types of messages. But with things like your statements, you can tell us how you’d like them to be sent.

You can change your marketing permissions any time you like through your Internet Banking, our mobile app, or at your local branch. You can even ask us to stop sending certain messages altogether.

We’d like to tell you about things we genuinely believe will benefit you. And you can even choose how you would like to receive these messages – by email, post, SMS or phone. If we can’t contact you about things that really make a difference, you might not be getting the best service you can with us.

When it comes to things like the internet, digital and catch-up TV services and social media, we can make marketing relevant because we use the information we already hold on you. If you don’t want us to do this, you can opt out of receiving tailored marketing information. If you do, you may still see TSB advertising, but it just won’t be tailored to you.

We may send you product information where you have requested it (for example a mortgage or insurance quote). If you make a specific request like this it will not change your overall marketing preferences.

You can get full details about how we use your information by checking our Data Privacy Notice at our privacy page.

Bear in mind that we may have to pass your information to Credit Reference Agencies and Counter Fraud Agencies.

Data protection laws grant a number of rights to you, as explained in our Data Privacy Notice.

If you wish to make a rights request, please contact our Data Rights Team at

TSB Bank
Ingenuity House
Elmdon Trading Estate
Bickenhill Lane
Birmingham B37 7HQ

You can also contact our team by emailing

These laws don’t change the fact that we must carry out credit and fraud checks on all our customers. The Credit Reference Agencies have worked with the Information Commissioner’s Office (ICO) to agree a privacy notice called the Credit Reference Agency Information Notice (CRAIN).

You can find out more at our privacy page or

It can be found here – privacy page – or ask for a copy in branch.

When providing business banking services, we manage personal information. Data protection laws do not apply to information about Partnerships in Scotland, Limited Liability Partnerships or Limited Companies, but do apply to personal information relating to product parties, business parties or any other individual who we manage.