A card payment will always show the last 4 digits of the card used to make the payment. For example “Tesco CD XXXX”.
Debit or credit card fraud: Things to check first
The payment may not always be fraud. Take a moment to check.
1. Could it be a business trading under a different name?
Businesses sometimes show as a different name on your statement. If you don’t recognise a transaction try Googling it.
2. Have a problem with something you bought using your card?
Try to sort out the problem with the retailer first. If you still need our help you can raise a dispute. If you paid via a bank transfer, it could be a scam so call us.
Available 24/7 and It’ll take less than 10 minutes to tell us about fraud in the app. Once we have everything we need, you’ll get your money back by the end of the next working day.
Log in to your app
Go to the menu
Tap on the icon in the top left of the home screen
Tap "chat to us"
And type "report fraud" to report fraud to the TSB Smart agent
To be a personal banking customer. If you are a business banking customer please call us
Your account details
Details of any transactions you think are fraudulent (check the last 3 months of transactions and any pending transactions too)
To be the registered account holder or have Power of Attorney rights to the account
To be at least 16 years old
How does it work
Fill out the form and submit it to us
We’ll review your case and you’ll receive a text of the outcome
How long will it take
Around 10 minutes to complete the form
If approved your money should be back with you by the end of the next business day
Additional info
Please be aware that Adobe are a separate data controller from TSB, and any personal data you provide will be sent to Adobe and processed in agreement with their terms and conditions of service.
If you see your personal details have been changed with us, someone could have access to your account. Call us straight away.
Take action to protect yourself
Cancel your card
Cancel your card to stop any more fraudulent payments going out. You can do this in the app or by calling 0800 015 0030 or +44 (0) 2074 812567 if you are abroad. Lines open 24/7.
Change your login details
If you think someone has access to your internet banking, change your password and login. Keep your money safe.