We’re introducing Pods in selected communities across the UK.
Need a chat about your money?
Sometimes you need a face-to-face chat about your money. That’s why we’re opening TSB Pods, where you’ll be able to meet with one of our Money Confidence Experts. We’ve just opened 2 in selected locations in the UK, with more planned.
What can Money Confidence Experts help you with?
Our Money Confidence Experts are here for face-to-face support with managing your money, including providing product information and helping you get started with Internet Banking and the TSB Mobile Banking App. You can also withdraw cash at a Pod using one of our cash machines.
We’re not able to handle cash, so for large withdrawals, deposits or cheque payments, your nearest branch or a Post Office® will be able to help. If our Money Confidence Experts are not able to help you on the day, they will be able to offer guidance on which service you need and how to use it.
Services available at your TSB Pod.
Your borrowing, protection and everyday current account and savings account needs.
Help with managing your existing payments, such as Direct Debits.
Internet and mobile banking registration, forgotten passwords and troubleshooting.
Reporting lost or stolen cards.
Non-cash payments to someone you’ve paid before, up to £10,000.
Help with general product enquiries.
Help with managing finances if you’ve suffered a bereavement.
Cash deposits at our ATM.
Do you need to bring any ID when you visit a Pod?
Yes, when you visit one of our Pods we’ll need to check your ID. As well as having your TSB Bank Card, the documents you can bring with you for this are listed below:
Bank, Building Society or Credit Union statement (Except TSB bank statement, showing a minimum of 2 transactions within the last 3 months)
Utility bill/utility statement (except water bill or mobile phone bill) dated within the last 3 months
Council tax bill for current Council Tax billing year and dated in the last 12 months
Full and current UK photocard driving licence (only if not used as proof of identity)
A full and current 'old style' UK paper driving licence (issued before 1998 when photocard was introduced and only if not used as proof of identity)
Benefits or state pensions notification letter confirming the right to benefit (only if not used as proof of identity) - issued within the last 12 months
HMRC Tax Notification e.g. notice of coding, relating to the current tax year and less than 12 months old (P45 and P60 certificates are not acceptable and only if not used as proof of identity)
Jobcentre Plus letter dated within the last 3 months, containing your address and your allocated National Insurance Number (NiNo)
Where to find a TSB Pod.
If you visit one of our Pods and our Money Confidence Expert is already busy, they’ll arrange to see you at a convenient time or will put you in touch with someone who can help you by phone or video appointment.
You can find the location of our Pods and their opening times, on our branch locator.
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